Lexus San Diego

Top Tier, Excellent, First-Class, Top-Notch, Did not feel pressured and importantly did not waste my time. pressured and importantly did not waste my time. More

I had a great experience working with Art Cervantes in sales and Deanna Koehler in finance. The process was very straightforward and efficient. This was especially important since I was flying in from the sales and Deanna Koehler in finance. The process was very straightforward and efficient. This was especially important since I was flying in from the Bay Area. I arrived at the dealership and the car was ready and all my questions were answered. I was ready to go in less than two hours. Very happy with my new wheels. More

Unapproved Test Drives and Damage to My Vehicle. I am writing to express my serious concerns regarding the recent service provided for my vehicle at your dealership. I have experienced several is I am writing to express my serious concerns regarding the recent service provided for my vehicle at your dealership. I have experienced several issues that I believe need immediate attention. Firstly, I noticed that during the TPWS calibration, my vehicle was subjected to a test drive exceeding 30 miles without my prior consent. This was followed by an additional test drive of over 35 miles during my second visit when the battery drain issue persisted, despite having replaced the battery. It is concerning that such extensive test drives were carried out without my approval, as a few miles should have sufficed for this procedure. Moreover, upon inspecting my vehicle after the service, I discovered three noticeable scratches. I have notified your team about this damage; however, I have yet to receive any apology or offer to rectify the situation. This lack of accountability is both disappointing and unprofessional. Given these issues, I am deeply dissatisfied with the level of care and service provided. The handling of my vehicle reflects a disregard for customer property and trust. Consequently, I no longer feel comfortable bringing my vehicle to your dealership for any future service needs. More

Love my new nexus NX hybrid. Solid car and it’s fun to drive. The staff treated me great Solid car and it’s fun to drive. The staff treated me great More

Allen was amazing. He worked with us and understood what we were looking for in our next car. He worked with us and understood what we were looking for in our next car. More

My rep was awesome Craig he made everything such a smooth purchase. One in finance the rep there was awesome didn’t take much time. Thank you for a great experience smooth purchase. One in finance the rep there was awesome didn’t take much time. Thank you for a great experience More

Friendly, very helpful and answered any questions. Thank you for help me buy RX 350h Thank you for help me buy RX 350h More

I recently had the pleasure of working with Richard Holster at San Diego Lexus, and I couldn't be more impressed with the experience. From start to finish, Richard's honesty, transparency, and communic Holster at San Diego Lexus, and I couldn't be more impressed with the experience. From start to finish, Richard's honesty, transparency, and communication were outstanding. He made what is often a stressful and daunting process feel incredibly smooth and straightforward. Despite having to drive two hours to reach this dealership, Richard ensured that everything was ready for us upon arrival, which was a huge relief. His proactive approach and dedication to providing excellent service did not go unnoticed. Richard's genuine and forthcoming nature made us feel comfortable and well-informed throughout the entire process, a stark contrast to the typical car-buying experience where one might feel vulnerable or pressured. In addition to Richard’s exceptional service, the finance manager, Sadeer, was also a delight to work with. If you’re considering buying a car, I highly recommend reaching out to Richard Holster. His approach not only makes the experience enjoyable but also restores trust in the car-buying process. Thank you, Richard, for making our visit so worthwhile! More

Bill Patris was very professional and knowledgeable. Staff provided top quality customer service. Recommend highly! Staff provided top quality customer service. Recommend highly! More

Sales person Allen, was excellent. My only gripe was their corporate policy to follow me to my bank when I used a cashiers check. As much as I appreciate concern of fraud, there are My only gripe was their corporate policy to follow me to my bank when I used a cashiers check. As much as I appreciate concern of fraud, there are better methods. I expressed my dissatisfaction with their policy and they accommodated my request of me driving to my bank sans escort. More