Lexus San Diego

Attention was scattered and inconsistent. Introduction to this advanced vehicle was too brief. There has not been any follow up by any agent. Still not sure what capabilities I have on my Introduction to this advanced vehicle was too brief. There has not been any follow up by any agent. Still not sure what capabilities I have on my new car. I have had to go thru the manuals to learn about some basic operations!! I need to be reintroduced to my new car in more detail for safe and enjoyable operation of the vehicle. More

They provided the smoothest purchase transaction I have ever had. Sales representative and leadership team were top notch. Finance was friendly and efficient. Vehicle was in perfect condition! ever had. Sales representative and leadership team were top notch. Finance was friendly and efficient. Vehicle was in perfect condition! More

Art was fantastic! The entire buying process was quick and easy. The dealership kept me informed of the status of delivery. There was no haggling. No pressure for add-o The entire buying process was quick and easy. The dealership kept me informed of the status of delivery. There was no haggling. No pressure for add-ons. Just thoroughly professional from start to finish. More

Top Tier, Excellent, First-Class, Top-Notch, Did not feel pressured and importantly did not waste my time. pressured and importantly did not waste my time. More

I had a great experience working with Art Cervantes in sales and Deanna Koehler in finance. The process was very straightforward and efficient. This was especially important since I was flying in from the sales and Deanna Koehler in finance. The process was very straightforward and efficient. This was especially important since I was flying in from the Bay Area. I arrived at the dealership and the car was ready and all my questions were answered. I was ready to go in less than two hours. Very happy with my new wheels. More

Unapproved Test Drives and Damage to My Vehicle. I am writing to express my serious concerns regarding the recent service provided for my vehicle at your dealership. I have experienced several is I am writing to express my serious concerns regarding the recent service provided for my vehicle at your dealership. I have experienced several issues that I believe need immediate attention. Firstly, I noticed that during the TPWS calibration, my vehicle was subjected to a test drive exceeding 30 miles without my prior consent. This was followed by an additional test drive of over 35 miles during my second visit when the battery drain issue persisted, despite having replaced the battery. It is concerning that such extensive test drives were carried out without my approval, as a few miles should have sufficed for this procedure. Moreover, upon inspecting my vehicle after the service, I discovered three noticeable scratches. I have notified your team about this damage; however, I have yet to receive any apology or offer to rectify the situation. This lack of accountability is both disappointing and unprofessional. Given these issues, I am deeply dissatisfied with the level of care and service provided. The handling of my vehicle reflects a disregard for customer property and trust. Consequently, I no longer feel comfortable bringing my vehicle to your dealership for any future service needs. More

Love my new nexus NX hybrid. Solid car and it’s fun to drive. The staff treated me great Solid car and it’s fun to drive. The staff treated me great More

Allen was amazing. He worked with us and understood what we were looking for in our next car. He worked with us and understood what we were looking for in our next car. More

My rep was awesome Craig he made everything such a smooth purchase. One in finance the rep there was awesome didn’t take much time. Thank you for a great experience smooth purchase. One in finance the rep there was awesome didn’t take much time. Thank you for a great experience More

Friendly, very helpful and answered any questions. Thank you for help me buy RX 350h Thank you for help me buy RX 350h More