Lexus San Diego

I left my car at dealership they did a good job But take I left my car at dealership they did a good job But take long time to finish the job when we Call all the time phone go to answering machine I left my car at dealership they did a good job But take long time to finish the job when we Call all the time phone go to answering machine More

I took my car for a regular service every 6 months. They are very professional. I’m very comfortable to leave my car there over night. So I can trust them 100%!! are very professional. I’m very comfortable to leave my car there over night. So I can trust them 100%!! More

Very pleasant. I went in fearful of the experience. My husband had always taken care of car purchases and leasing while alive. This was my first experience by myself I went in fearful of the experience. My husband had always taken care of car purchases and leasing while alive. This was my first experience by myself so I am very pleased to write that I had to deal with a very nice gentleman who was very patient and helpful. Thank you More

Excellent and Satisfying experience I purchased an RX350 from Bill Patris and Frank Pierce. I was treated with the utmost courtesy and Professionalism and walked away very satisfied wit I purchased an RX350 from Bill Patris and Frank Pierce. I was treated with the utmost courtesy and Professionalism and walked away very satisfied with the deal and the experience. Bill arranged to have the RX setup with my preferences with explanations on how they worked and what to expect. I would highly recommend Lexus San Diego and ask for Bill Patris ! More

I was there for maintenance but ended up getting a recall done. It took 1-2 days. The car was ready the time Marco said. So that constitutes as good service to me done. It took 1-2 days. The car was ready the time Marco said. So that constitutes as good service to me More

Service was great. Thanks to Micheal and service department they help me get the right part for my instead selling something I didn’t need. department they help me get the right part for my instead selling something I didn’t need. More

I visited 6 dealerships in my search for a mid range luxury sedan and this one, in terms of customer service experience, was the worst. I wanted to lease a Lexus IS, not a car guy so I don’t know all th luxury sedan and this one, in terms of customer service experience, was the worst. I wanted to lease a Lexus IS, not a car guy so I don’t know all that but I did my research and read great stuff about this model, plus it’s not going to break my wallet. We were asked if we can even afford it and how good our credit scores are. My husband was pretty offended but i didn’t care much until the salesman refused to get up from his seat and show us where the IS models were parked. He simply told me that they were on “this side of the lot, go and see them”. Wow? Just wow. The level of laziness was crazy that day. So we walked out back to our car and left. I hope others get better experience and if your going to provide decent customer experience don’t ask if we can afford it, why the xxxx would anyone go to a Lexus dealership if they can’t afford it. More

I’ve been taking my vehicle to Lexus dealerships since purchase. While all of my experiences have been pleasurable, this last visit was by far my best experience. The attention detail Andy Amenta pays to purchase. While all of my experiences have been pleasurable, this last visit was by far my best experience. The attention detail Andy Amenta pays to his customers should be commended. More

My only disappointment was that I had been told a loner car would be reserved for me and when I got there I was told none were available. They did prioritize my service and completed the work in less time car would be reserved for me and when I got there I was told none were available. They did prioritize my service and completed the work in less time than I had been told it might take so was pleased with that. More

Always pleasant and professional people are at this dealership. The facility is spotless and everyone is practicing social distancing. I am very happy to have them work on my car. dealership. The facility is spotless and everyone is practicing social distancing. I am very happy to have them work on my car. More