Lexus San Diego

My only complaint was that they did not remove the paper floor mat nor the plastic steering wheel cover. Krystina was very helpful and courteous floor mat nor the plastic steering wheel cover. Krystina was very helpful and courteous More

Easy service. Friendly efficient staff at Lexus SD and waiting area set up nicely for social distancing. Appointment was made and they received me on time. waiting area set up nicely for social distancing. Appointment was made and they received me on time. More

I've been a loyal Lexus customer for approximately 20 years, obviously this illustrates my trust in their professionalism and follow up. I continuously refer this dealership ! years, obviously this illustrates my trust in their professionalism and follow up. I continuously refer this dealership ! More

Very friendly and positive attitude and also good service and also they tell you what they to your Rx 350 complete information about your car. and also they tell you what they to your Rx 350 complete information about your car. More

Excellent, from the moment to schedule my visit to when they call to let you know what’s going on with service and when it will be ready, the experience has always been fantastic they call to let you know what’s going on with service and when it will be ready, the experience has always been fantastic More

Alvin is AWESOME From beginning to end of this sale, it has been a dream. I have been looking for a car for months now and this is my first car purchase on my own. I From beginning to end of this sale, it has been a dream. I have been looking for a car for months now and this is my first car purchase on my own. I have dealt with so many rude car salesmen treating me like I am stupid because I am a girl. Until I was lucky enough to meet Alvin as my salesman because he made the experience AMAZING. He made it so easy, and he took the time to answer all my questions with so much patience and kindness. He stayed late, after hours to wait for me so I could come get my car because I had to work late. He didn't complain once or make me feel bad about it at. He even brought me to get a coffee from the machine when I first arrived because he knew I was tired. Who does that? Only someone who genuinely cares about others!. Why is that so rare these days? He kept a kind smile on his face the whole time even though I know he wanted to go home after working all day. He gives salesmen a good name and I will recommend him ANYDAY. To top it off, Danny Swaim was extremely kind in finishing up my purchase. He was extremely kind and helpful as well and didn't complain about staying late. The whole time, I was treated like a person, not just a sale and forever I will be grateful. All I know is Im SUPER impressed how professional everyone was people and I know for a fact I was given an amazing deal and I will be back to buy my next upgrade. I will be back for my next upgrade! Its worth the 4 hour drive to have such great customer service. I will tell anyone who is looking for a car, to start here. More

I’m not one to write bad reviews but...This is my second I’m not one to write bad reviews but... This is my second new Lexus and I had never had this happen to me when servicing my cars at Lexus dealership I’m not one to write bad reviews but... This is my second new Lexus and I had never had this happen to me when servicing my cars at Lexus dealerships: I scheduled service online and my wife took the vehicle, arrived on time and first the attendant couldn’t find the appointment; then it was found. Second, the service advisor told my wife there were no loaners available. First time ever but ok, they’re courtesy vehicles and are subject to availability, fine. So my wife was put in a Lyft and sent home. She was told the vehicle would be ready later that day. We never got a call. My wife had to Uber to work the next day and, no call. It was until the 3rd day that SHE had to call the Lexus of San Diego that they said that the car was ready for pick up. The claim was that they called to inform us of the completion of the service. But she did not have a missed call nor a voicemail. Neither did I. So, 2 and a half days for a 20k mile service and no loaner to move around in the meanwhile. This is a first time ever with Lexus, a $50k plus vehicle. I understand things happen but it was definitely an inconvenience for us. Now, I get what I believe to be an automated follow up email telling me that they wanted to know if I was and I quote “EXTREMELY SATISFIED” with our visit. I took the time to write everything you read minus this last paragraph. And, NO REPLY from Lexus of San Diego! Then why send that robo-email? You must understand that a lot of things have to be wrong with a service department when they miss all of the things mentioned above. One of the reasons I bought Lexus this time over any other premium brands is because I am used to their stellar reliability AND service! I am not asking for any coupons, discounts on future visits, etc! They wanted to know my opinion about my experience and I gave it to them. They obviously don’t care or are too busy fixing the randomness of their service department. I hope that’s the case. More

Incompetent dishonest mechanics Avoid this Lexus service department at any cost - very pushy sales of unnecessary “repairs” and a when you do not agree they will intentionally break Avoid this Lexus service department at any cost - very pushy sales of unnecessary “repairs” and a when you do not agree they will intentionally break things so you need to go back and pay up - outright dangerous! We were considering buying another Lexus - not anymore, their service is so bad and inadequate simply does not justify the price. More

David Reynoso in sales and Danny Swaim in finance were awesome to work with. David worked hard to get a dealer trade for the exact car we wanted and was an absolute pleasure to work with. Fun, laid back, awesome to work with. David worked hard to get a dealer trade for the exact car we wanted and was an absolute pleasure to work with. Fun, laid back, knowledgeable and communicative. Danny was easy going not high pressure and made F&I painless and easy. We will be back and refer friends and family. More