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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,222 Reviews

1,222 Reviews of Lexus Of Sarasota - Service Center

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May 21, 2023

Great service total satisfaction so happy Thank you so much. I appreciate you and the service team and my services advisor Debbie very much. More

by Lauren Koken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Thoma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Eldridge, Debbie Millis
May 25, 2023 -

Lexus Of Sarasota responded

Total satisfaction is our goal with every guest that comes through our dealership, I am so happy we were able to successfully reach that goal during your visit! We appreciate you Lauren, thank you for continuing to choose Lexus of Sarasota!

May 21, 2023

Appreciate the clarification and excellent service from Valentina. No issues with my Lexus after my service . More

by Wc72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Warren
May 25, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to share your feedback with us, we apologize our pricing did not meet your expectations. I am happy to discuss these concerns with you further, please reach out to me at kmcallister@lexusofsarasota.com . Thank you again. - Kelly McAllister, Guest Relations Coordinator at Lexus of Sarasota

May 21, 2023

Roberto was respectful and prompt even though person who greeted me at the drie drop off told me I was an hour early…perhaps that person looked at the wrong name because I checked my confirmation email when More

by SSTASIAK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Castrodad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Lexus Of Sarasota responded

Thank you for providing us with this excellent feedback, we apologize for any confusion during your check in process. We appreciate your patience and hope to continue to better serve you in the future! Thank you again, we appreciate you!

May 21, 2023

Quick service in and out. Good wifi and seating area where I could work quietly. More

by darrylbritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Warren
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for your excellent review!

May 21, 2023

Very comfortable atmosphere. Friendly staff with the focus on efficiency. The customer is made to feel special. More

by Lpropps@tampabay.rr.com
Recommend Dealer
Yes
Employees Worked With
Roberto
May 27, 2023 -

Lexus Of Sarasota responded

Our goal is to always make our guest feel comfortable and appreciated, I am so glad we were able to achieve this with you. Thank you for choosing Lexus of Sarasota!

May 20, 2023

I am very high on Jason. Has taken care for years and I couldn’t ask for more. Service is find. Sales, I have not had as good of an experience. I’m looking at trading my More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Lexus Of Sarasota responded

Jack, I appreciate you taking your time to provide us with feedback on your recent visit to our dealership, and drawing attention to areas we can improve. We want each time you come in to be seamless, and I am disappointed that was not the case with your recent sales experience. If there is anything we can do to further assist you, please let me know. Thank you again! - Kelly McAllister, Guest Relations Coordinator, kmcallister@lexusofsarasota.com

May 20, 2023

Effective quick service ……a a a a a a a a a a a a a w w w s More

by Corney.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Castrodad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023

Impossible to get anyone on the phone and constantly go to voicemail. Need more loaner cars to offer. More

by MATTHEW06413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
May 25, 2023 -

Lexus Of Sarasota responded

Matthew, I appreciate you taking your time to provide us with feedback on your recent visit to our dealership, and drawing attention to areas we can improve. I apologize our recent service to you has been less than stellar, I hope we can better serve you in the future as we continue strive for improvement. If there is anything I can do to further assist you, please let me know. Thank you! - Kelly McAllister, Guest Relations Coordinator, kmcallister@lexusofsarasota.com

May 20, 2023

very busy place, the oil change I got took a little longer than last time, but everyone I was around was working hard, nice and positive- very satisfied SC More

by Stevechase430
Recommend Dealer
Yes
Employees Worked With
Tanner Stempel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Stempel
May 25, 2023 -

Lexus Of Sarasota responded

Steve, thank you for your continued support of Lexus of Sarasota! We appreciate loyal customers like you, I hope we can continue to improve and provide you with even better service in the future!

May 20, 2023

Extremely professional and helpful Check in was great they got me in right away and Tim's service was extremely exceptional More

by CAVALIERZ4
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
May 25, 2023 -

Lexus Of Sarasota responded

Thank you for the excellent feedback!

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