Lexus Of Sarasota - Service Center

Roberto Castrodad was my Advisor. He was EXCELLENT. A lot of times in the past, I have had issues with feeling like my car wasn’t handled with care and not the best customer service- He was EXCELLENT. A lot of times in the past, I have had issues with feeling like my car wasn’t handled with care and not the best customer service- that changed when my Lexus had a unforseen issue with the Ebrake. I brought the car in and within less than 30 minutes, I was in a loaner, warranty confirmed and advised on next steps and a plan. He checked in with me through the time they had my car to make sure I knew what was going on and very quickly responsive to me when I had questions about anything. I’m VERY impressed with the customer service that he showed me and my car feels great again. My Lexus and I thank you for the time and service you provided us. Customer for life. More

I would recommend this dealership for service to anyone. They were helpful and informative. Also, coffee and cookies were good. They were helpful and informative. Also, coffee and cookies were good. More

Extremely friendly and very accommodating. A new service that was extremely helpful was their use of making a video of my tire to show the problem. A new service that was extremely helpful was their use of making a video of my tire to show the problem. More

As long as Grant and Jason are at Lexus, I will be too! Excellent customer service!! Grant and Jason are very knowledgeable, competent and professional! I will continue to purchase my cars from GRANT Gaug Excellent customer service!! Grant and Jason are very knowledgeable, competent and professional! I will continue to purchase my cars from GRANT Gaugler now and in the future. More

This visit seemed more lelaxed than other times. But I was promised the car within 1h 40 minutes. And actually had to almost wrestle with my customer service man Roberto to get it back more than two But I was promised the car within 1h 40 minutes. And actually had to almost wrestle with my customer service man Roberto to get it back more than two hours later. Even so, he never discussed with me the recommendations the mechanic made. I saw them in the phone and asked if they had been done. And he said no, thry could wait until next time. Next time is normally a year away. I spend a out of time abroad. And Roberto had just told me I only need to come in once a year. Do I drive euth dirty oil and a dirty filter for a year? Or do I drive the one hour dilruvevto get to the dealer in Sarasota. It really should have been gone while I was there. Instead thry washed and vacuumed the car. I think the priorities were wrong. Also, I had been told this appointment would be for the 40,000 Mike check up. The day before the appointment I got a coupon from the dealer for annoil chsnge Abd tire rotation. It seems to me that was all that was done??? I am not sure. Roberto was not exactly communicative. He gave me the bill without any explanation. Only insisted that any recommended service could wait. A very strange visit. More

Tim Eldredge is excellent and always sees things are correctly done and kept up to date correctly done and kept up to date More

Lisa was wonderful with the details and very friendly. I’ve been helped by her before and was happy to be served by her again. Tom I’ve been helped by her before and was happy to be served by her again. Tom More

Great experience. I like the short video that showed and explained what work needed to be completed. I like the short video that showed and explained what work needed to be completed. More

Tim was great and the service I got was exactly what I asked for, but I had to wait 30 min to drop off my vehicle for service. asked for, but I had to wait 30 min to drop off my vehicle for service. More

Since a routine service at 5500 miles, my gas gauge has been faulty. I went 188 miles and when I tried to put gas in the car, it only allowed me to add 2gallons. This suggests I was getting 94 miles to t been faulty. I went 188 miles and when I tried to put gas in the car, it only allowed me to add 2gallons. This suggests I was getting 94 miles to the gallon which is impossible. I called when this happened and was told to bring the car in. When I got there last Saturday, they wouldn’t even look at my car. Then I called last Minday to schedule a service and was scheduled for 3:49 that day. They ran it through the computer and said it was fine. No one would believe me when I said it wasn’t or could explain the gas mileage I got. So I am driving a car that will probably strand me somewhere. More