Lexus Of Sarasota - Service Center

Very unimpressed with the phone system and the method to contact the service department. It took 4 phone calls to get a response from a person. contact the service department. It took 4 phone calls to get a response from a person. More

Easy to make an appointment online. Personalized service. Pleasant waiting area with coffee! Efficiently in and out… Personalized service. Pleasant waiting area with coffee! Efficiently in and out… More

Very customer friendly; excellent work ,Jason keeps in touch; good video showing necessary work to be done touch; good video showing necessary work to be done More

The car was repaired in a timely and competent manner. All is well that ends well. All is well that ends well. More

Jason Peters is what's keeps me going to your dealership. Jason really cares about his costumers and the place he represents. I get great service at your dealer. Jason really cares about his costumers and the place he represents. I get great service at your dealer. More

Such a service oriented dealership. Prompt service from Jason to the mechanics. Love the coffee bar!! Prompt service from Jason to the mechanics. Love the coffee bar!! More

Highly disappointed. Even with appointment, waited 2 hours just to get a damaged tire replaced under warranty. - after 1 hour to deakership, 1 hour home drive. I feel pe Even with appointment, waited 2 hours just to get a damaged tire replaced under warranty. - after 1 hour to deakership, 1 hour home drive. I feel penalized in waste of my time for buying the warranty and for using a dealer with such a huge territory it cannot propery serve customers after they have sold their $60,000 sedans. Will NEVER recommend Lexus Sarasota again. Second bad experience in 2 week. First was even worse - by far. So this was not a @one off” opinion. The service agent was fine but clueless and helpless. It’s a mgt prob. No customer focus More

Overall very good. One area needing improvement was whoever vacuumed my car left many areas of dirt and (?) grease inside on the seats and panel. Appreciate the servi One area needing improvement was whoever vacuumed my car left many areas of dirt and (?) grease inside on the seats and panel. Appreciate the service consultant and the video from the actual service professional working under the hood More

Very nice dealership. Service is quick and pleasant. They treat the customers with respect. I would recommend them. Service is quick and pleasant. They treat the customers with respect. I would recommend them. More

I responded to a promotional flyer for service and was treated very professionally when I called for an appointment. The actual service work was done very well and Roberto, the rep, treated me courteously treated very professionally when I called for an appointment. The actual service work was done very well and Roberto, the rep, treated me courteously. More