Lexus Of Sarasota - Service Center

Completed 120,000 Mile required service but they forgot to fix my drivers side retractable mirror which would not go back to the correct position every time I would start my SUV. So I would have to open my to fix my drivers side retractable mirror which would not go back to the correct position every time I would start my SUV. So I would have to open my window & reach out & grab the mirror & pull it back into the correct position !!! Frustrated I had to return to get a new mirror for $1,400 !! More

Lisa R. Is excellent. Punctual, clear, and attentive.she is reliable and conveys clearly the work to be done. Is excellent. Punctual, clear, and attentive.she is reliable and conveys clearly the work to be done. More

There was a disappointing which one and the service writer failed to contact me by text on my cell phone that my car could not be serviced because of a problem with the wheels. I wasted two hours becau writer failed to contact me by text on my cell phone that my car could not be serviced because of a problem with the wheels. I wasted two hours because I wasn’t notified in a timely fashion. I was not at the body shop dealing with an unrelated issue. , dealing with an unrelated issue. When customers are not in the lobby, they can be easily called on the cell phone or send a text message requesting if they come to the service writer’s office. More

The parts department is always helpful. I enjoy using the dealership whenever needed. Parts are not usually in inventory but they are transferred quickly. I enjoy using the dealership whenever needed. Parts are not usually in inventory but they are transferred quickly. More

Have been top of my list for 10 years I’ve lived in Sarasota! I called Lisa w dead battery in my car in home garage issue, had jump start on the way , she set up open appointment for same day. The Serv Sarasota! I called Lisa w dead battery in my car in home garage issue, had jump start on the way , she set up open appointment for same day. The Service at Sarasota Lexus had a new battery installed and us on our way in quick time. Great service w a smile always! More

Debbie Millis is truly a customer care oriented employee. She considers the customers needs and listens and does her best to help us out. She considers the customers needs and listens and does her best to help us out. More

They have nice and pleasant employees who always handle what needs to be done to your vehicle in a professional manner. what needs to be done to your vehicle in a professional manner. More

Dealership is perfect and Jason is so attentive. Service as always perfect. Jason even walks me to my car to make sure I’m comfortable in the loaner. I have been very pleased for many many many year Service as always perfect. Jason even walks me to my car to make sure I’m comfortable in the loaner. I have been very pleased for many many many years, and would never on another car but a Lexus. More

Lisa is a tremendous asset to your organization. She is extremely effective in dealing with Customers. She is extremely effective in dealing with Customers. More

Service telephone systennnot upgraded. Do not return phone calls or text. Tried to overcharge without researching original quotes, slow service Do not return phone calls or text. Tried to overcharge without researching original quotes, slow service More