Lexus Of Sarasota - Service Center

1st time I had bad experience here. 3 hrs. to get oil change! Checked in for appt. & didn’t talk to advisor for almost an hour because no follow thru on checki-in. I had inquired & 3 hrs. to get oil change! Checked in for appt. & didn’t talk to advisor for almost an hour because no follow thru on checki-in. I had inquired & no one seemed concerned until Richard Drewes overheard conversation & followed thru. Could not understand text video from mechanic (when I finally saw it). No other follow thru re other work to be done until car was ready to leave the lot. Worst car dealership experience I’ve ever had. Richard Drewes was good tho…..saved the day! More

I appreciate the courtesy and professionalism a this dealership. We are always treated well, even during this season when it’s certainly more hectic. dealership. We are always treated well, even during this season when it’s certainly more hectic. More

Service is very good and Tim Elderidge is excellent. My only complaint is with scheduling. I called the week before and spoke to the service department (not Tim), and made an appointment. When I arri My only complaint is with scheduling. I called the week before and spoke to the service department (not Tim), and made an appointment. When I arrived cars were lined up out the drive almost to the street. Apparently there is no co-ordination between people who call in and people who make appointments on line, creating over booking and delays. I have never seen as many people waiting for service. Fortunately I was not pressed for time, but it took from 11;20 until 3:30 to get fairly routine maintenance done. More

Had a 10:30 appointment but service line was so backed up I wasn’t able to even check in my car and speak to my advisor until after 11:00. Advisor was nice and provided a good experience despite the long wai I wasn’t able to even check in my car and speak to my advisor until after 11:00. Advisor was nice and provided a good experience despite the long wait time for oil change to be completed. However, I noticed 2 scratch marks on the hood of the car with visible paint damage that we did not have before. More

I was there for a little over 2 hrs. And was charged $485.00 for labor. ????? And was charged $485.00 for labor. ????? More

Always courteous, efficient, and knowledgeable. Tim has always proven to be a great person to take care of our needs. Excellent dealership! Tim has always proven to be a great person to take care of our needs. Excellent dealership! More

I always get excellent service when I take my car in. I’ve been going to Lexus for years , and I am never disappointed. Tim always comes out to greet me , and takes the time to explain if anything is I’ve been going to Lexus for years , and I am never disappointed. Tim always comes out to greet me , and takes the time to explain if anything is needed to be done. Everyone is friendly. I would highly recommend buying a car from this dealership . They never give you the pressure to buy, or keep saying let me talk to my manager . The car sells itself , and the dealership never fails in their service . More

My first car from you was in 2011 I am very happy with Lexus, and will be happy to recommend Lexus any time. Lexus, and will be happy to recommend Lexus any time. More

Always can expect prompt and excellent service. Staff is always courteous and eager to please. Staff is always courteous and eager to please. More

Lisa very nice. Everyone pleasant. Very crowded NOTHING ELSE TO SAY. Waste of time writing as I have u 5 stars Nomore or I will not appreciate being bothered by surv Everyone pleasant. Very crowded NOTHING ELSE TO SAY. Waste of time writing as I have u 5 stars Nomore or I will not appreciate being bothered by survey More