Lexus Of Sarasota - Service Center

Tim - Very proffesional, knowledgeable, very likeable and easy to know. Known him now for about a year and a half and couldn't imagine taking my car anywhere else - Thank you Tim. easy to know. Known him now for about a year and a half and couldn't imagine taking my car anywhere else - Thank you Tim. More

Great service. And people I recommend this company to everyone who likes the Lexus car. And people I recommend this company to everyone who likes the Lexus car. More

I was disappointed with the line of cars waiting to get into the service lines. I have never seen so many cars lined up and all the way to the street. However? My service advisor Tim Eldredge is always res into the service lines. I have never seen so many cars lined up and all the way to the street. However? My service advisor Tim Eldredge is always responsive and terrific to work with, More

The dealership is nice but can make efforts to improve the wait time for simple repairs. Also the waiting area should have more choices for snacks and sandwiches. Overall i like the opportunity to wait ou the wait time for simple repairs. Also the waiting area should have more choices for snacks and sandwiches. Overall i like the opportunity to wait outside and the good job the people do on my cars. More

Jason is terrific! Always the epitome of a professional! Do not like that the management tacks on unexpected "shop" charges on the final invoice. Need to be transpar Always the epitome of a professional! Do not like that the management tacks on unexpected "shop" charges on the final invoice. Need to be transparent with all charges up front, but better yet, include "shop" charges in the price of your service so there are not misc charges! More

Jason Peters has been my service advisor for several years now. He is always such a pleasure to deal with. He was able to get me in N out in under 2 hours, 5 STARS! years now. He is always such a pleasure to deal with. He was able to get me in N out in under 2 hours, 5 STARS! More

My windshield washer was not working and they found the issue and repaired it while I waited. My service representative kept me informed through the entire process. issue and repaired it while I waited. My service representative kept me informed through the entire process. More

1st time I had bad experience here. 3 hrs. to get oil change! Checked in for appt. & didn’t talk to advisor for almost an hour because no follow thru on checki-in. I had inquired & 3 hrs. to get oil change! Checked in for appt. & didn’t talk to advisor for almost an hour because no follow thru on checki-in. I had inquired & no one seemed concerned until Richard Drewes overheard conversation & followed thru. Could not understand text video from mechanic (when I finally saw it). No other follow thru re other work to be done until car was ready to leave the lot. Worst car dealership experience I’ve ever had. Richard Drewes was good tho…..saved the day! More

I appreciate the courtesy and professionalism a this dealership. We are always treated well, even during this season when it’s certainly more hectic. dealership. We are always treated well, even during this season when it’s certainly more hectic. More

Service is very good and Tim Elderidge is excellent. My only complaint is with scheduling. I called the week before and spoke to the service department (not Tim), and made an appointment. When I arri My only complaint is with scheduling. I called the week before and spoke to the service department (not Tim), and made an appointment. When I arrived cars were lined up out the drive almost to the street. Apparently there is no co-ordination between people who call in and people who make appointments on line, creating over booking and delays. I have never seen as many people waiting for service. Fortunately I was not pressed for time, but it took from 11;20 until 3:30 to get fairly routine maintenance done. More