Lexus Of Sarasota - Service Center

Jason is terrific! Always the epitome of a professional! Do not like that the management tacks on unexpected "shop" charges on the final invoice. Need to be transpar Always the epitome of a professional! Do not like that the management tacks on unexpected "shop" charges on the final invoice. Need to be transparent with all charges up front, but better yet, include "shop" charges in the price of your service so there are not misc charges! More

Jason Peters has been my service advisor for several years now. He is always such a pleasure to deal with. He was able to get me in N out in under 2 hours, 5 STARS! years now. He is always such a pleasure to deal with. He was able to get me in N out in under 2 hours, 5 STARS! More

My windshield washer was not working and they found the issue and repaired it while I waited. My service representative kept me informed through the entire process. issue and repaired it while I waited. My service representative kept me informed through the entire process. More

1st time I had bad experience here. 3 hrs. to get oil change! Checked in for appt. & didn’t talk to advisor for almost an hour because no follow thru on checki-in. I had inquired & 3 hrs. to get oil change! Checked in for appt. & didn’t talk to advisor for almost an hour because no follow thru on checki-in. I had inquired & no one seemed concerned until Richard Drewes overheard conversation & followed thru. Could not understand text video from mechanic (when I finally saw it). No other follow thru re other work to be done until car was ready to leave the lot. Worst car dealership experience I’ve ever had. Richard Drewes was good tho…..saved the day! More

I appreciate the courtesy and professionalism a this dealership. We are always treated well, even during this season when it’s certainly more hectic. dealership. We are always treated well, even during this season when it’s certainly more hectic. More

Service is very good and Tim Elderidge is excellent. My only complaint is with scheduling. I called the week before and spoke to the service department (not Tim), and made an appointment. When I arri My only complaint is with scheduling. I called the week before and spoke to the service department (not Tim), and made an appointment. When I arrived cars were lined up out the drive almost to the street. Apparently there is no co-ordination between people who call in and people who make appointments on line, creating over booking and delays. I have never seen as many people waiting for service. Fortunately I was not pressed for time, but it took from 11;20 until 3:30 to get fairly routine maintenance done. More

Had a 10:30 appointment but service line was so backed up I wasn’t able to even check in my car and speak to my advisor until after 11:00. Advisor was nice and provided a good experience despite the long wai I wasn’t able to even check in my car and speak to my advisor until after 11:00. Advisor was nice and provided a good experience despite the long wait time for oil change to be completed. However, I noticed 2 scratch marks on the hood of the car with visible paint damage that we did not have before. More

I was there for a little over 2 hrs. And was charged $485.00 for labor. ????? And was charged $485.00 for labor. ????? More

Always courteous, efficient, and knowledgeable. Tim has always proven to be a great person to take care of our needs. Excellent dealership! Tim has always proven to be a great person to take care of our needs. Excellent dealership! More

I always get excellent service when I take my car in. I’ve been going to Lexus for years , and I am never disappointed. Tim always comes out to greet me , and takes the time to explain if anything is I’ve been going to Lexus for years , and I am never disappointed. Tim always comes out to greet me , and takes the time to explain if anything is needed to be done. Everyone is friendly. I would highly recommend buying a car from this dealership . They never give you the pressure to buy, or keep saying let me talk to my manager . The car sells itself , and the dealership never fails in their service . More