Lexus Of Sarasota - Service Center

Traveled 4 hours have used them for the last 7 years I lived on east coast Don’t like Lexus in nelbourne lived on east coast Don’t like Lexus in nelbourne More

Check in was very slow and poorly managed Too many vehicles at one time. Had to wait on Clark Road vehicles at one time. Had to wait on Clark Road More

Lisa Rubenstadt is simply amazing! ! She’s so efficient and makes you feel as if you’re her only customer. So reassuring and helpful!! I definitely go the extra mikes to see her!! It’s ! She’s so efficient and makes you feel as if you’re her only customer. So reassuring and helpful!! I definitely go the extra mikes to see her!! It’s just like the “good, old fashioned service! “ wish the world had more of Lisa’s in it! More

Excellent service response was great to good care of the car and returned it spotless car and returned it spotless More

Jason Peters is clearly an asset to your team and dealership. He is very knowledgeable and truly makes the customer comfortable in that you feel you are getting very good and fair service. We have dealership. He is very knowledgeable and truly makes the customer comfortable in that you feel you are getting very good and fair service. We have come to Wilde for years and will now continue to come to Lexus of Sarasota largely because of Jason. More

Gave me a realistic time for my 5,000 mile check up and was finished within that time. was finished within that time. More

Service experience used to be top notch every time. Since new owners bought it, Friday was the worst experience I’ve had in over 4 years from scheduling online (could not pick my advisor) to leaving a Since new owners bought it, Friday was the worst experience I’ve had in over 4 years from scheduling online (could not pick my advisor) to leaving a message and no one called me back. I waited 15 min in long line to check in for 9:20 appt and then waited 20 min because there was a mix up with my keys to pick up my car. Cashier was more focused on eating than getting my keys. I left cashiers office with no keys. The guys bringing my car up thought I would have keys which makes no sense because they are supposed to drive my car up. I went back to cashier and finally she found them in my advisers office. My adviser is still great - no change there but employees checking people in, cashiers, and those bringing cars up don’t seem to know what they are supposed to do. I hope the new owners work out the kinks and get back to how it used to be. Online and in person. More

Great to deal with. Easy to get loaner car. Only issue was had to wait over 20 minutes to see our guy and appt was at 8 am. They only open at 7:30 Easy to get loaner car. Only issue was had to wait over 20 minutes to see our guy and appt was at 8 am. They only open at 7:30 More

Very busy but handled the volume very well. Treated my service issues and myself very professionally Treated my service issues and myself very professionally More

While very busy, car was serviced in the time I expected. Very professional. Will be back. Very professional. Will be back. More