Lexus Of Sarasota - Service Center

My Range Rover was slightly damaged by Ian. The parts were to be ordered right away from England but weren’t until I called a couple of weeks later . They came in after 5 weeks and I was schedu The parts were to be ordered right away from England but weren’t until I called a couple of weeks later . They came in after 5 weeks and I was scheduled to have the work done. It wasn’t done right the first time and now after two other trips in to fix it I have to bring it in again! I was to be called by a manger on this mess but still haven’t heard from one yet. I paid the full price of repairs too! More

service check in and check out is not nearly as efficient as it was when Wilde owned the dealership.we will see if it improves going forward since this a new dealership. mass traffic congestion checking in as it was when Wilde owned the dealership.we will see if it improves going forward since this a new dealership. mass traffic congestion checking in with check in line backed up out onto Clark Road. arrived at 9:55 for a 10:00 appointment and was not met by a write up person until 10:15. checkout the next day was no better. same backup and when the young man went to bring up my car I noticed a conference between him, the cashier and the service advisor. I asked if there was a problem and they owned up to the fact that they couldn’t find the keys. they did eventually find them after a few minutes. More

Tim my service advisor does a excellent job everytime I bring my vehicle in and always has my loaner waiting for me bring my vehicle in and always has my loaner waiting for me More

Wilde Lexus on Clark Road provides the best vehicle service. Lisa is the best service representative! service. Lisa is the best service representative! More

Good overall experience with trade and purchase of certified pre-owned vehicle. Stayed in contact as they located the car I requested. certified pre-owned vehicle. Stayed in contact as they located the car I requested. More

Came to pick up my car after service was completed. Saw my service technician when I got there he said he would check on my car and get it washed. Waited an hour for it to come out. Texted my service t Saw my service technician when I got there he said he would check on my car and get it washed. Waited an hour for it to come out. Texted my service technician after waiting for 40 min and got no response. He came out after I had been waiting for an hour. There was no acknowledgement or apology for my hour wait time. My time didn't feel valued or cared about. Really disappointed the experience. More

They do a great job with my car and are friendly and very nice to deal with. nice to deal with. More

Very busy, but they handle the volume well. Jason was very professional and our time was respected. Appreciated having the car washed and vacuumed. Jason was very professional and our time was respected. Appreciated having the car washed and vacuumed. More

Phil was very professional and attentive to the issues with my car! Great experience once again!!! with my car! Great experience once again!!! More

Excellent service and nice lounge. I have been coming here for five years and as a customer of Tim- he always takes care of business. I have been coming here for five years and as a customer of Tim- he always takes care of business. More