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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,222 Reviews

1,222 Reviews of Lexus Of Sarasota - Service Center

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May 24, 2023

Great experience, my salesperson Patrick was very knowledgeable on the vehicle I was looking for. I would recommend checking out the dealer. More

by locknkey123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Franzinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Chartrand, Jor Cha, Dia Cha
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for choosing Lexus of Sarasota! I am happy to hear Patrick was able to make your experience enjoyable!

May 24, 2023

Very professional and on time. Explained everything to me. Very comfortable waiting area with coffee More

by JEFFSHOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
May 27, 2023 -

Lexus Of Sarasota responded

I am happy to hear you had an enjoyable visit to Lexus of Sarasota. Thank you for coming in and for sharing your positive experience!

May 24, 2023

Dealer too busy early to mid morning. Need better system o process people as they drive up for service. More

by Rvp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Stempel
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to provide us with this feedback. We are constantly striving to improve, and I hope we can better serve you in the future!

May 24, 2023

Minor service. I waited for car. Took about 2.5 hours for the service to be completed…LLP Ger than projected. Car was clean. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Huynh
May 27, 2023 -

Lexus Of Sarasota responded

Barbara, thank you for providing us with feedback on your recent visit to Lexus of Sarasota. We appreciate your patience as we work to constantly improve. Thank you!

May 23, 2023

Jason is excellent with customer service. Lexus of Sarasota has been great with service and we would recommend them. More

by LorraineS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Lexus Of Sarasota responded

Lorraine, your excellent review means so much to us. Thank you for choosing Lexus of Sarasota!

May 23, 2023

Issue with tire was fixed. Car was washed. Everything was done satisfactorily. Tanner was great to work with - he kept me apprised of the car's status and clearly explained wha More

by M
Recommend Dealer
Yes
Employees Worked With
Tanner Stempel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Stempel
May 27, 2023 -

Lexus Of Sarasota responded

I am happy to hear we were able to efficiently take care of the problem. Thank you for choosing Lexus of Sarasota and taking the time to leave us a positive review!

May 23, 2023

Good service and Good communication. Really appreciate the video from the technician. Also Tim does a Great Job. More

by KAREN_CAPP62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
May 27, 2023 -

Lexus Of Sarasota responded

Karen, thank you for choosing Lexus of Sarasota. I am happy to hear you appreciated the video from your service technician, we are doing our best to provide the most seamless experience possible every visit. Thank you!

May 23, 2023

After a nail punctured my tire, Tim, my service advisor arranged for me to be on my way in less than 40 minutes, allowing me to get to a critical appointment in time. Many thanks to both Tim and the mechan More

by CHETPLAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
May 27, 2023 -

Lexus Of Sarasota responded

I am happy we were able to help! Thank you for the excellent review.

May 22, 2023

I live in NW Bradenton and Phil was kind enough to have my car delivered. This is one of the many reasons I keep coming back. More

by tom.sifrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipp Kunz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Castrodad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Millis
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for choosing Lexus of Sarasota time and time again. We appreciate our loyal customers!

May 22, 2023

Had been waiting 4- years for recalled interior parts. One call to Kipp and I had them in a week. More

by tom.sifrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipp Kunz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Castrodad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Millis
May 27, 2023 -

Lexus Of Sarasota responded

I am so happy to hear Kipp helped get your situation resolved! Thank you for choosing Lexus of Sarasota!

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