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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,218 Reviews

1,218 Reviews of Lexus Of Sarasota - Service Center

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May 23, 2023

Issue with tire was fixed. Car was washed. Everything was done satisfactorily. Tanner was great to work with - he kept me apprised of the car's status and clearly explained wha More

by M
Recommend Dealer
Yes
Employees Worked With
Tanner Stempel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Stempel
May 27, 2023 -

Lexus Of Sarasota responded

I am happy to hear we were able to efficiently take care of the problem. Thank you for choosing Lexus of Sarasota and taking the time to leave us a positive review!

May 23, 2023

Jason is excellent with customer service. Lexus of Sarasota has been great with service and we would recommend them. More

by LorraineS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Lexus Of Sarasota responded

Lorraine, your excellent review means so much to us. Thank you for choosing Lexus of Sarasota!

May 23, 2023

After a nail punctured my tire, Tim, my service advisor arranged for me to be on my way in less than 40 minutes, allowing me to get to a critical appointment in time. Many thanks to both Tim and the mechan More

by CHETPLAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
May 27, 2023 -

Lexus Of Sarasota responded

I am happy we were able to help! Thank you for the excellent review.

May 23, 2023

Good service and Good communication. Really appreciate the video from the technician. Also Tim does a Great Job. More

by KAREN_CAPP62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
May 27, 2023 -

Lexus Of Sarasota responded

Karen, thank you for choosing Lexus of Sarasota. I am happy to hear you appreciated the video from your service technician, we are doing our best to provide the most seamless experience possible every visit. Thank you!

May 22, 2023

Lexus is knowledgeable about my car. After dealing with Jason Peters for many (approx. 15 years) car repairs. I know he honerably represents Sarasota Lexus and me. More

by JWINK222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for being such a loyal customer with Lexus of Sarasota! We can not thank loyal customers like you enough. We hope to keep up the excellent service for 15 more years, thank you!

May 22, 2023

They don’t check something the I said , idk why I need to go and see what’s going on w my Lexus , I need More

by ROSAMARIAMELERO14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Warren
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to provide your feedback. If you would like to discuss your concerns further, I am happy to address any concerns you may have. Thank you! - Kelly McAllister, Guest Relations Coordinator, kmcallister@lexusofsarasota.com

May 22, 2023

The collision department was great the young lady at the desk and Tony were very professional. Brad also was also very helpful. I would highly recommend the collision dept More

by KHAVERLOCK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony. Brad. The receptionist
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for choosing Lexus of Sarasota!

May 22, 2023

It was an unscheduled visit about flat tire and my visit was efficient and under 1 hr More

by pam607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Warren
May 27, 2023 -

Lexus Of Sarasota responded

I am glad we were able to take care of you! Thank you for choosing Lexus of Sarasota.

May 22, 2023

Service was good. I would have liked to book a loaner car online when I booked my service. It only gave me the choice of paying for a rental. I worked out getting a More

by MMICALLEF123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Warren
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to provide us with this feedback. We are always looking to improve and that would not be possible without guest like you, we appreciate you!

May 22, 2023

No Don't serve cookies before noon. Bring back bagels every day not just Saturday Bye More

by skstraus
Recommend Dealer
Yes
Employees Worked With
Tanner Stempel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Stempel
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to provide us with feedback on your experience with Lexus of Sarasota.

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