Lexus Of Sarasota - Service Center

Friendly service. Explains thoroughly everything performed. Waiting areas clean and comfortable. Wait time seems like it could be faster. Explains thoroughly everything performed. Waiting areas clean and comfortable. Wait time seems like it could be faster. More

I was in the Lexus of Sarasota Dealership a couple of weeks ago, perusing the beautiful new cars in the showroom when I was approached by a highly professional, amiable, and knowledgeable employee who I weeks ago, perusing the beautiful new cars in the showroom when I was approached by a highly professional, amiable, and knowledgeable employee who I later found out was the GM, Chris Lima. I worked for a company that is renown for high customer service levels and because of that it's takes a lot for me to be impressed but Chris is exceptional. I felt like Chris genuinely cared about my needs, was not trying to push anything on me but rather came up with the right solutions and options for me. This is how you build a customer for life. He gets it. I highly recommend Lexus of Sarasota and have already told several of my friends about the amazing experience I had. Keep it up! More

Very impressed with Service Adviser and Technician. We received a video of our vehicle’s repairs in progress and recommendations. Very professional. One observation regarding dealership communications. We received a video of our vehicle’s repairs in progress and recommendations. Very professional. One observation regarding dealership communications. We asked the receptionist to locate our salesman, Eriic Gruendel. She paged him and that was it. Our Service Advisor, Jason informed us that he was on vacation. A high performing team would have asked for our name and contact info and made sure Eric got the lead. More

Great customer service support, very knowledgeable and always eager to help and of course always do a great job servicing your car. always eager to help and of course always do a great job servicing your car. More

It took four hours for an oil change with an appointment. That is not acceptable. That is not acceptable. More

Had a problem with the brakes . It was repaired in and out. great job ,great dealership It was repaired in and out. great job ,great dealership More

Lexus of Sarasota is the very best dealership. Their service department is amazing! Their prompt and friendly. Their service department is amazing! Their prompt and friendly. More

Jason peters is the best. I appreciate the fact that having so much work done the vehicle rental charge was credited. I appreciate the fact that having so much work done the vehicle rental charge was credited. More

Very pleased to work with Richard. Happy to be a customer of Lexus of Sarasota. Happy to be a customer of Lexus of Sarasota. More

Had an appointment to get an extra key fob. Not only did it take over 2 hours, it cost $310 for the fob & $170 to “program” it. Could be set at the a corporate vs dealership level but seems e Not only did it take over 2 hours, it cost $310 for the fob & $170 to “program” it. Could be set at the a corporate vs dealership level but seems excessive either way. I could get a.Notebook PC for this price! More