Lexus Of Sarasota - Service Center

I know Lisa from previous encounters. I miss Bethany as both took good care of me. I was disappointed that Jim Lilly is no longer part of your sales force. He was a well trusted salesman I miss Bethany as both took good care of me. I was disappointed that Jim Lilly is no longer part of your sales force. He was a well trusted salesman and met any need that I had. More

The service department does a great job servicing my RX350. Getting a loaner car each time really helps so much. Lisa always keeps me informed of what is happening and is extremely efficient. RX350. Getting a loaner car each time really helps so much. Lisa always keeps me informed of what is happening and is extremely efficient. More

Always great service, friendly and helpful staff. My service representative , Lisa, has always been very courteous and very helpful. My service representative , Lisa, has always been very courteous and very helpful. More

Had to wait outside for 15 minutes 20 minutes and then it was probably 45 minutes before I saw a service advisor she was good however he didn’t have a loaner that I had reserved and had to wait she did get t was probably 45 minutes before I saw a service advisor she was good however he didn’t have a loaner that I had reserved and had to wait she did get the oil change quickly though More

Good service from Jason. Allen wood my tech was excellent as well. Everything was great! Allen wood my tech was excellent as well. Everything was great! More

LOVE how you text videos of the tech showing issues for repair on my car. Kim was attentive and kept me informed of vehicle status throughout my wait. Car is riding a little better thanks to alignment and repair on my car. Kim was attentive and kept me informed of vehicle status throughout my wait. Car is riding a little better thanks to alignment and pad replacement. More

Always enjoy dealing with Jason. Makes me feel like a valued customer . Nonptt try problems Makes me feel like a valued customer . Nonptt try problems More

I wish I had known before I took my car in that I’d be waiting in the lounge for the entire day. I literally arrived at 11:40am and did not leave until 6:00 pm. I wish I had known it would take that long waiting in the lounge for the entire day. I literally arrived at 11:40am and did not leave until 6:00 pm. I wish I had known it would take that long and had been offered a loner car for the day. As far as the car goes, it looked good when I got in it and my service representative, Kim, was pleasant. More

Jason Peters is excellent! Very professional and I recommend my fellow Lexus owners to request Jason as their service writer Very professional and I recommend my fellow Lexus owners to request Jason as their service writer More

I was in the Lexus of Sarasota Dealership a couple of weeks ago, perusing the beautiful new cars in the showroom when I was approached by a highly professional, amiable, and knowledgeable employee who I weeks ago, perusing the beautiful new cars in the showroom when I was approached by a highly professional, amiable, and knowledgeable employee who I later found out was the GM, Chris Lima. I worked for a company that is renown for high customer service levels and because of that it's takes a lot for me to be impressed but Chris is exceptional. I felt like Chris genuinely cared about my needs, was not trying to push anything on me but rather came up with the right solutions and options for me. This is how you build a customer for life. He gets it. I highly recommend Lexus of Sarasota and have already told several of my friends about the amazing experience I had. Keep it up! More