Lexus Of Sarasota - Service Center

Tim Eldredge was very helpful in getting my problem resolved promptly and to my satisfaction. resolved promptly and to my satisfaction. More

Lisa is remarkable, and my Wilde Lexus experience always always exceeds my expectations. I am so grateful. always exceeds my expectations. I am so grateful. More

Love the people there and great service advisors. A great technicians are very helpful and everyone so nice. A great technicians are very helpful and everyone so nice. More

The current management has truly lost or ignore what customer service entails. The disjointed service, meaning the customer has to wait for at least 4 touches of different individuals before any actual customer service entails. The disjointed service, meaning the customer has to wait for at least 4 touches of different individuals before any actual notable accomplishment or delivery of service. Before Morgan, my purchasing and service experiences were truly customer focused. Now the customer wait area of is in the middle of the show room, noisy and feels like a fish bowl. Sales people are just walking around, talking amongst themselves with no regard to their clients having to sit amongst their complaining and making this atmosphere toxic while you wait unable to escape. I’ve been a Wilde Lexus, as well as my family for 20 years and it more than appears the Morgan Group makes no conscious effort to accommodate customers but every effort to build their bottom line margins. I am a business person and this dealership is disgraceful. More

Service is wonderful. That’s why I keep returning .Love Tim Eldridge my service representative That’s why I keep returning .Love Tim Eldridge my service representative More

Great service and staff. Appreciate the lobby but need more areas for tech for clients. Appreciate the lobby but need more areas for tech for clients. More

Drove up from Fort Myers for service, Jason was very courteous and throughout process. Answered all questions, we never felt rushed or pushed in any specific direction. Dealership although busy was cle courteous and throughout process. Answered all questions, we never felt rushed or pushed in any specific direction. Dealership although busy was clean and well maintained. All staff we encountered were very pleasant and helpful. Cookies were excellent. Service was even beyond what we anticipated. More

Only been there once but all was good except I forgot to say that although my repairs were all done the wire to my rearview mirror was not replaced properly. It is sticking out so will have done next time. say that although my repairs were all done the wire to my rearview mirror was not replaced properly. It is sticking out so will have done next time. More

The staff is very helpful and they do their best to assist you with your service needs assist you with your service needs More