Lexus Of Sarasota - Service Center

The current management has truly lost or ignore what customer service entails. The disjointed service, meaning the customer has to wait for at least 4 touches of different individuals before any actual customer service entails. The disjointed service, meaning the customer has to wait for at least 4 touches of different individuals before any actual notable accomplishment or delivery of service. Before Morgan, my purchasing and service experiences were truly customer focused. Now the customer wait area of is in the middle of the show room, noisy and feels like a fish bowl. Sales people are just walking around, talking amongst themselves with no regard to their clients having to sit amongst their complaining and making this atmosphere toxic while you wait unable to escape. I’ve been a Wilde Lexus, as well as my family for 20 years and it more than appears the Morgan Group makes no conscious effort to accommodate customers but every effort to build their bottom line margins. I am a business person and this dealership is disgraceful. More

Service is wonderful. That’s why I keep returning .Love Tim Eldridge my service representative That’s why I keep returning .Love Tim Eldridge my service representative More

Great service and staff. Appreciate the lobby but need more areas for tech for clients. Appreciate the lobby but need more areas for tech for clients. More

Drove up from Fort Myers for service, Jason was very courteous and throughout process. Answered all questions, we never felt rushed or pushed in any specific direction. Dealership although busy was cle courteous and throughout process. Answered all questions, we never felt rushed or pushed in any specific direction. Dealership although busy was clean and well maintained. All staff we encountered were very pleasant and helpful. Cookies were excellent. Service was even beyond what we anticipated. More

Only been there once but all was good except I forgot to say that although my repairs were all done the wire to my rearview mirror was not replaced properly. It is sticking out so will have done next time. say that although my repairs were all done the wire to my rearview mirror was not replaced properly. It is sticking out so will have done next time. More

The staff is very helpful and they do their best to assist you with your service needs assist you with your service needs More

Jason was Great -very personable. The service was excellent. Thanks for washing the car too… it needed it. The service was excellent. Thanks for washing the car too… it needed it. More

Phil the service advisor made the difference for me with this dealership. Worked with me to get the service that was suitable for an older recreational car that I had. 5 stars for Phil a customer considerat this dealership. Worked with me to get the service that was suitable for an older recreational car that I had. 5 stars for Phil a customer considerate professional. Lucky to have him. More

Everyone was very nice and helpful! Although the place looked like a zoo, recent sale of the property created challenge with scheduling, the team kept positive and optimistic. Although the place looked like a zoo, recent sale of the property created challenge with scheduling, the team kept positive and optimistic. More

Great service. Tanner is very pleasant and helpful.. Pleasant atmosphere at dealership.I will be back in future. Tanner is very pleasant and helpful.. Pleasant atmosphere at dealership.I will be back in future. More