Lexus Of Sarasota - Service Center

Impersonal, unhelpful, uncaring. I miss Wilde Lexus!!!! Loaner had trash in it. Getting paperwork from Carfax and Lexus of Sarasota that has wrong information. Service consultant I miss Wilde Lexus!!!! Loaner had trash in it. Getting paperwork from Carfax and Lexus of Sarasota that has wrong information. Service consultant didn’t care. Received an offer for my Lexus in the mail with my Vin number but a completely different model, service consultant didn’t care. You would think you would care as it has your name on it. Service tech left the settings on the dashboard. I had trouble figuring out how to get out of it, and now I have changed some settings and can’t figure out how to fix it. Unfortunately, you’re the only game in town. More

Very accommodating and gave very realistic expectations on time the service would take. Comfortable outdoor waiting area as well, on time the service would take. Comfortable outdoor waiting area as well, More

Phil went above and beyond to make sure we received stellar service! From his professionalism over the phone to our visit and his follow up. Couldn’t have been better. We had an issue with our initial stellar service! From his professionalism over the phone to our visit and his follow up. Couldn’t have been better. We had an issue with our initial repair and he even arranged pick up and delivery of our car. The service team repaired everything the right way and in a timely manner. This dealership is top notch for service! And it’s their employees that make all the difference. Keep up the great work! More

Jason is the best. I can trust what he tells me! I’ve had the pleasure to work with him for over 15 years! I’ll never change to another brand bc I trust your service de I can trust what he tells me! I’ve had the pleasure to work with him for over 15 years! I’ll never change to another brand bc I trust your service department and especially Jason. More

Had a great experience with Armando sales person and finance manager . Overall we had good experience finance manager . Overall we had good experience More

Debbie M did a great job helping me understand maintenance needs and arranging for repairs. maintenance needs and arranging for repairs. More

My new service advisor, Debbie Mills, was prompt, pleasant, and efficient. Dealership is clean, new offices for advisors. I waited longer than expected outside before someone acknowledged me when I pleasant, and efficient. Dealership is clean, new offices for advisors. I waited longer than expected outside before someone acknowledged me when I was returning your loaner car. More

It is a Great place to visit & interact with staff. They keep you updated about your car wh n it is in service. They keep you updated about your car wh n it is in service. More

Lisa is the best in the 6 years dealing with Lexus service. The entire team is exceptional on service service. The entire team is exceptional on service More

Excellent and timely service. Lexus personnel were polite and courteous processing for repair was swift. Lexus personnel were polite and courteous processing for repair was swift. More