Lexus Of Sarasota - Service Center

I have a 2019 RX350 with a bad fuel pump that is under recall per NHSTA 20V012000. My vehicle will continue to perform poorly until this pump is replaced. Your service team hasn’t said a word about it. I recall per NHSTA 20V012000. My vehicle will continue to perform poorly until this pump is replaced. Your service team hasn’t said a word about it. I had to research it myself to find the problem. More

We have bought 5 new cars from them over the past 20 years. That should tell you everything. years. That should tell you everything. More

The 25k mile inspection was completed on a timely manner and all work was done per manufacturer warranty. and all work was done per manufacturer warranty. More

The team worked fast to get everyone checked in. They have a very nice waiting area and the car was done ahead of schedule. They have a very nice waiting area and the car was done ahead of schedule. More

Indoor waiting area is LOUD. Service is excellent. All employees dealt with were knowledgeable and very pleasant to work with Service is excellent. All employees dealt with were knowledgeable and very pleasant to work with More

While waiting in line to get my vehicle register for a oil change I almost got hit by another car because two of your employees outside were not paying attention When the lady was backing up and they were oil change I almost got hit by another car because two of your employees outside were not paying attention When the lady was backing up and they were right next to her the worst part is one of them told the lady to back out knowing that I was right behind her in line this would’ve been horrific I had to beep the horn and scream out to get there attention to help me so the lady wouldn’t hit my car. I know that you guys took over and now is morgan’s car group but this would never happen with wild Lexus of Sarasota. I’ve been a loyal customer and I bought my car when it was wild Lexus of Sarasota. I hope this doesn’t happen again, It was very unprofessional they need to pay more attention to the customers that are driving in and out then on their phone and talking this could’ve been a disaster. Please look at your video camera footage from the time and Date that I arrive and you will see what almost would’ve been a disaster Thank You. More

Dealership is not as efficient as it used to be. And these stupid surveys are a waste of time And these stupid surveys are a waste of time More

I always feel confident that my car is in good hands when I leave it for regular maintenance. I like the idea of being able to get a free loaner to use instead of having to wait. Great dealership!! I leave it for regular maintenance. I like the idea of being able to get a free loaner to use instead of having to wait. Great dealership!! More

Took longer than usual this time. Would like it to be shorter nex time, please. Would like it to be shorter nex time, please. More

Prompt courteous service. Jason Peters has been our service consultant for 14 years and is always the model of professionalism. Jason Peters has been our service consultant for 14 years and is always the model of professionalism. More