Lexus Of Sarasota - Service Center

I waited 3 hours for one tire change. I'm honestly not sure why it took so long. I'm honestly not sure why it took so long. More

New dealership… have not had enough interaction with them to give a fair and honest rsting to give a fair and honest rsting More

We were visiting from Nebraska so 1st time we used this dealership. Our vehicle notified us that something was wrong w/the high beams. The service was great (what we are accustomed to w/Lexus)! dealership. Our vehicle notified us that something was wrong w/the high beams. The service was great (what we are accustomed to w/Lexus)! More

I do not trust your service technicians. They over charged me for my 15,000 mile service, told me I needed to clean my A/C system and needed a wheel alignment. I stupidly agreed to the A They over charged me for my 15,000 mile service, told me I needed to clean my A/C system and needed a wheel alignment. I stupidly agreed to the A/C cleaning that I am sure was not needed. I have owned five or six Lexus vehicles and never needed any A/C service. So I over paid by about $250 or so for my service. Furthermore, I am not confident all the items I paid for were performed. One for sure was missed, resetting my service clock. I was asked by the vehicle to schedule service after I picked up the car so I reset the service clock myself. Also, I always have my lights on auto and the lights were not on Auto when I got my car back. That is a potential safety issue. Very unhappy with the new ownership More

This Lexus has been helpful since the day I purchased my Lexus. Service done right the first time. My service manager, Tim made certain I was satisfied with the service and turn around time. Between the ser Lexus. Service done right the first time. My service manager, Tim made certain I was satisfied with the service and turn around time. Between the service and the vehicle I can’t imagine owning anything else. More

Friendly, competent experienced and professional in every way. My service advisor one of the best. Swamped the time I went so I was there over two hours. Automated chat booked me then service department call way. My service advisor one of the best. Swamped the time I went so I was there over two hours. Automated chat booked me then service department called and actually said I had no booking and assisted me . So no more chat More

Thanks Tim Eldridge for taking great care of me and my car. It was much appreciated. car. It was much appreciated. More

Jason is Professional, knowledgeable, returns calls promptly, pleasant, committed to exception customer service and has many years of service to Lexus. promptly, pleasant, committed to exception customer service and has many years of service to Lexus. More

We’ve been enthusiastic and loyal Lexus owners and customers for 20 years. We’ve never felt we’ve been oversold or taken advantage of until now. Our very trusted and competent Service Advisor Jason Pe customers for 20 years. We’ve never felt we’ve been oversold or taken advantage of until now. Our very trusted and competent Service Advisor Jason Peters is fantastic! The apparent new management policy to maximize service profits, not so much. There are many Lexus owners in our community and all we have talked to agree that Lexus service costs have become sufficiently excessive, in some cases unreasonably so, that they are contemplating replacing their Lexus. One neighbor told us that he was informed that his Lexus required $23,00.00 in repairs! My wife was told that her trouble free, moderately driven ES-330 required $8,000.00 of “routine maintenance”. When she investigated the alternative of a newer pre-owned Lexus, the rude attitude of the Pre-owned Manager resulted in our becoming a now one Lexus family. I still love my Lexus, and because I trust Jason Peters absolutely, I plan to keep it unless management policy makes this infeasible. We sincerely hope that the feedback you are currently receiving from Lexus owners will result in management policy modifications that will restore the confidence and pleasure that we have always enjoyed as proud Lexus owners. More

They tried. After 4 days they could not find the cause of my radio problem. When we went to pick the car up, someone parked it in back instead of bringing it to After 4 days they could not find the cause of my radio problem. When we went to pick the car up, someone parked it in back instead of bringing it to the front where we were waiting. More