Lexus Of Sarasota - Service Center

Service to vehicle was done as expected and completed on quoted time. However the vehicle was then taken to the car wash which took about one and one one have house to my wait time quoted time. However the vehicle was then taken to the car wash which took about one and one one have house to my wait time More

Excellent service and friendly fine people. I always feel welcome no matter what time of the day I’m in for service in person or on the phone. I always feel welcome no matter what time of the day I’m in for service in person or on the phone. More

Lisa kept me informed on everything that was being done she was responsive to all my questions she was responsive to all my questions More

They meet all the expectations of a first class dealership. Always on time and keep you informed. dealership. Always on time and keep you informed. More

The staff and tanner where excellent A1 plus. my car looks good and works like new jb my car looks good and works like new jb More

Lisa Rubendunst is the best! She's always top notch and accommodating! I wouldn't use anyone else for my service. She's always top notch and accommodating! I wouldn't use anyone else for my service. More

I love my 5th Lexus. Jason has always answered my questions easily and well. The Lexus cars I have bought or leased have treated me well as a well-constructed and reliabl Jason has always answered my questions easily and well. The Lexus cars I have bought or leased have treated me well as a well-constructed and reliable car. However, my last two times (January and March, 2023) have given me pause and concern. In January, I waited three hours and 10 minutes toget my car back after a routine check- up. Most recently, in March, I bought a new matters and expected to be finished in about an hour. Unfortunately, my car did not return to me for over two hours! That is much too long!!! Moore over, the lack of caring for my time is a serious concern. Either earn clients, service will be a day-long problem so we should request a loaner, or figure out why this is happening and fix it. By the way, my friends who have bought through you, have the very same concern so I know this was not just my sad experience. Thank you for giving me the opportunity of sharing my feedback. Sincerely, Barbara J. Gruen, Ph.D. More

Took very long time to check in w/appt for service. Also due to the fact that I took a loaner car- the service took all day without advising me if that. Wilde Lexus did the work on a timely basis acc Also due to the fact that I took a loaner car- the service took all day without advising me if that. Wilde Lexus did the work on a timely basis according to appt time irregardless of taking a loaner or not….. More

In the past thirty days I took my 2022 RX350 to this service center twice driving more than 50 miles round trip each time. Following the second attempt to repair the issue, I was presented with my vehic service center twice driving more than 50 miles round trip each time. Following the second attempt to repair the issue, I was presented with my vehicle and told by various service staff that no additional repair was needed despite my claim that the service result for which I was charged $2,300.00 was not the same as the original option delivered to me on the vehicle. vehicle. Staff further stated the option I wanted repaired was never an option on my vehicle to justify my dismissal and continue to infuriate me by refuting the details I described regarding the performance of this option prior to both service visits. This calamity of events all started with my initial service representative not handling the matter satisfactorily. Although the service representative the second time was very empathetic there was no change to the repair which as I insisted was not to the standard of my original functionality I was challenged and dismissed by the technology director who insisted adimently I was wrong about the issue and insulted me as he and others listened to my complaint then stated the repair was aligned with the model year specifications and offered no further interest in making sure I was satisfied as a 20 year Loyal Lexus customer. More