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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,224 Reviews

1,224 Reviews of Lexus Of Sarasota - Service Center

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March 29, 2023

Efficient, courteous and professional best describes the staff at Wilde Lexus. Good service and easy to schedule More

by Kathy Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Millis
March 29, 2023

Quality work; no snacks in the dealership; coffee machines not working. Service work prompt. Thank you. More

by NBREWER137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
March 29, 2023

I think you need more help since the dealership was sold- all the service reps seem exhausted. I do appreciate how they go out of their way for us. More

by BGLANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Millis
March 29, 2023

Waiting area clean and comfortable. Easy to get the appointment. My service advisor, Debbie, was great! More

by Bredder2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Millis
March 28, 2023

Awful body department. No return phone calls, emails not submitted paperwork in a timely fashion Paid in full and no help w reimbursements. Entry to body shop is a hazard More

by EEAAV90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ARASH KHOSHI Below refers to ONLY to the BODY SHOP
Mar 28, 2023 -

Lexus Of Sarasota responded

I'm sorry to hear you had a bad experience. However, I am not an employee of the Bodyshop. The Bodyshop is a separate entity, a totally different business. I pride myself on my internet-based reputation and strive and have been striving for years to build it up and keep close to all 5 stars. Can you please take my affiliation off of this review? Please and Thank you. If you ever need anything at all with vehicles please feel free to reach out to me. Chez Gebhart

Mar 28, 2023 -

EEAAV90 responded

My sincerest apologies I’ve updated the review

Mar 28, 2023 -

Lexus Of Sarasota responded

Thank You so much. I truly appreciate it! Chez Gebhart

March 28, 2023

Lisa is an absolute asset to the Lexus team! She is thorough and always ensures all of our needs/requests are taken care of - with a friendly smile! More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2023

We brought the car back to do some repairs that were found on a previous visit . Tim Eldridge had a loaner car ready when I arrived. The work was completed as scheduled and the cost was as estimated, More

by RICHARD2376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
March 28, 2023

Jason Peters is an excellent service advisor and the tech staff went the extra mile to solve some difficult issues. I have 3 vehicles serviced regularly at Lexus of Sarasota More

by Frank Cromer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2023

Service has been great. Body shop experience was not up to the standard that I would expect. I will be pursuing that separately More

by DHARRELL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2023

Jason Peters has great customer service and always is on par. We appreciate his kind nature. More

by SmileN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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