Lexus Of Sarasota - Service Center

Someone damaged stereo knob. Joey apologized ordering part. Someone should have caught this before me. Joey apologized ordering part. Someone should have caught this before me. More

Slight dropoff in ombiiance since it changed ownership. Not quite as organized. We believe it will improve. Not quite as organized. We believe it will improve. More

They took care of all my issues on the car and I was happy about that. happy about that. More

Good interaction with service coordinator. Disappointed that there was no record of the service appointment I had made the week before. Disappointed that there was no record of the service appointment I had made the week before. More

Very nice and friendly service center as well as sale’s staff . They help to make the buying and servicing experience as pleasant as possible! sale’s staff . They help to make the buying and servicing experience as pleasant as possible! More

Friendly nice accommodation in show room. Service is good, but buying a car is a slow process. Took three hours even with cash. Had a very bad experience with body shop and would never ret Service is good, but buying a car is a slow process. Took three hours even with cash. Had a very bad experience with body shop and would never return. More

During our 55+ years with 19 vehicles at more than a dozen different dealers, the service department at Wild Lexus with J Losey and Jason Peters has been the absolute best we have ever experienced, A p dozen different dealers, the service department at Wild Lexus with J Losey and Jason Peters has been the absolute best we have ever experienced, A pure pleasure to do business with this past 10 years. Sincerely, David & Patricia, Dabbert More

My service advisor was friendly and professional. The wait time for my oil change seemed a bit long at 2 hour even though the video that was sent by the technician said my oil change was done, in the The wait time for my oil change seemed a bit long at 2 hour even though the video that was sent by the technician said my oil change was done, in the end I was apologized to for the car wash was backed up. . What I was disappointed and very frustrated about was I advised my service advisor of and issue with my car feeling like it bottoms out when I hit any type of dip in the road or over any speed bump in parking lots etc. I inquired about checking my shocks and was advised that it would be $185.00 for a diagnostics check . My car is a2018 IS300 with only 21,321 miles and shouldn't be doing this as shocks and struts generally don't wear out until $50,000 miles. I was told my tires needed to be replaced partially because of the wear on the inside especially the rear tires which is one indicator that my shocks have gone bad. This is my 3rd Lexus all leased until I recently purchased my last lease. The first two were IS 250 with the last being the IS300. Never had any issues with this problem until this car. The previous cars had more miles than my current one. As much as I love the Lexus vehicles I will be hesitant to buy or lease another especially if the issue is because of a faulty part which won't be looked at without paying a diagnostic fee even though my car was already in for a service. So in short my visit was good but not excellent as I have had in the past. I feel my concerns were dismissed. More

My appointment started on time, and the work was done efficiently and within a reasonable amount of time. The staff were courteous and helpful, particularly when I asked for help with the technology issu efficiently and within a reasonable amount of time. The staff were courteous and helpful, particularly when I asked for help with the technology issue. More

Never been to the service center. Just purchased vehicle not that long ago. No issues Just purchased vehicle not that long ago. No issues More