Lexus Of Sarasota - Service Center

The service department was accommodating and loaned us a car while our car was serviced. Service was efficient with full detailed report. car while our car was serviced. Service was efficient with full detailed report. More

Lisa is the best! Excellent service department. 3rd Lexus we bought from Wilde n have been happy with all of them Excellent service department. 3rd Lexus we bought from Wilde n have been happy with all of them More

Someone damaged stereo knob. Joey apologized ordering part. Someone should have caught this before me. Joey apologized ordering part. Someone should have caught this before me. More

Slight dropoff in ombiiance since it changed ownership. Not quite as organized. We believe it will improve. Not quite as organized. We believe it will improve. More

They took care of all my issues on the car and I was happy about that. happy about that. More

Good interaction with service coordinator. Disappointed that there was no record of the service appointment I had made the week before. Disappointed that there was no record of the service appointment I had made the week before. More

Very nice and friendly service center as well as sale’s staff . They help to make the buying and servicing experience as pleasant as possible! sale’s staff . They help to make the buying and servicing experience as pleasant as possible! More

Friendly nice accommodation in show room. Service is good, but buying a car is a slow process. Took three hours even with cash. Had a very bad experience with body shop and would never ret Service is good, but buying a car is a slow process. Took three hours even with cash. Had a very bad experience with body shop and would never return. More

The service rep was great to work with. Very easy transaction great loaner car that was offered Very easy transaction great loaner car that was offered More

My service advisor was friendly and professional. The wait time for my oil change seemed a bit long at 2 hour even though the video that was sent by the technician said my oil change was done, in the The wait time for my oil change seemed a bit long at 2 hour even though the video that was sent by the technician said my oil change was done, in the end I was apologized to for the car wash was backed up. . What I was disappointed and very frustrated about was I advised my service advisor of and issue with my car feeling like it bottoms out when I hit any type of dip in the road or over any speed bump in parking lots etc. I inquired about checking my shocks and was advised that it would be $185.00 for a diagnostics check . My car is a2018 IS300 with only 21,321 miles and shouldn't be doing this as shocks and struts generally don't wear out until $50,000 miles. I was told my tires needed to be replaced partially because of the wear on the inside especially the rear tires which is one indicator that my shocks have gone bad. This is my 3rd Lexus all leased until I recently purchased my last lease. The first two were IS 250 with the last being the IS300. Never had any issues with this problem until this car. The previous cars had more miles than my current one. As much as I love the Lexus vehicles I will be hesitant to buy or lease another especially if the issue is because of a faulty part which won't be looked at without paying a diagnostic fee even though my car was already in for a service. So in short my visit was good but not excellent as I have had in the past. I feel my concerns were dismissed. More