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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,228 Reviews

1,228 Reviews of Lexus Of Sarasota - Service Center

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April 07, 2023

Jason is very professional provides outstanding service to all his clients for the years he has served me More

by JANDEC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2023

Jason my customer service manager is always there to help his customers. He is courteous and knowledgeable. More

by EFAYEADKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2023

Amazing new General Manager, Chris at Wilde Lexus in Sarasota Fl.. I leased a 2018 LC 500 and love everyminute I dirve it. I bought it out right after lease and purchased extended warranty for the car. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Eldridge, Jozef Trzos
Jun 12, 2023 -

Chris responded

THE REAL DEAL IS THIS WE PLACED 1000 DOLLAR DOWN PAYMENT FOR A VEHICLE COMING FROM THE HONDA DISTRIBUTOR TO BE DELIVERED TO THE SHOWROOM MAY 28TH​.​ SO IT SHOULD HAVE NO MORE THAN 6 MILES FOR DISTRIBUTION TO THE DEALER. IT WAS TO BE DELIVERED MAY 28 THE NEXT DAY YOUR SALES GUY SPENCER CALLED AND SAID HE GOT THE CAR AND BROUGHT US TO SHOW ROOM THE CAR WAS HIDDEN. I ASKED THREE EMPLOYEES TO SEE THE CAR THE SALES PERSON THE SALES MANAGER AND FINANCE GUY TO ALL THEY SAID I CAN'T SEE IT BECAUSE IT WAS BEING PREPPED. THOSE THREE GUYS ASKED ME THREE TIMES EACH IN THE 2 HOURS TO DO THE REVIEW FOR YOU BEFORE IT WAS ALL OVER. WOW HOW DESPERATE. WHY ARE THEY TRAINED TO DO THAT? THE PREP WAS DONE AT TAMPA DEALER I CALLED THERE AND FOUND OUT. THE CAR WE SIGNED THE LEASE INFORMATION AND WAS GIVEN PLATES AND REGISTRATION ON FRIDAY AT 7PM. WE SAW THE 75 MILES ON THE CAR WHEN WE GOT INTO THE CAR AND WIFE SAW 75 MILES. THEY NEVER DID A CREDIT CHECK OR COMPLETED FINANCE APPLICATION BECAUSE OUR EQUIFAX ACCOUNTS WERE LOCKED LOL HOW DID YOU DO THAT. I'M CALLING HONDA FINANCING TODAY TO FIND OUT HOW. YOU DID SCREAM I DON'T HAVE TO TALK TO YOU IF YOU SAY THE WORD LAWYER IS WHAT YOU SAID LOL I DONT SCARE EASY. THE CAR YOU SOLD ME IS NOT THE ONE I PUT THE DOWN PAYMENT ON TUESDAY. I HAVE THE RECEIPT FOR MY DOWN PAYMENT. IT WAS NOT THE VEHICLE I PUT THE DOWN PAYMENT ON. IT IS DIFFERENT VEHICLE THAT YOU SOLD ME. THAT'S ILLEGAL. MY LAWYER DID SAY THIS IS VERY WRONG. THEY ARE AVISING ME NOW. YOU SOLD ME ONE WITH 75 MILES ON IT FROM A TAMPA DEALER THAT WAS NOT THE SAME ONE I ALREADY PUT DOWN PAYMENT ON . I DO NOT WANT A 1/2 PRICE10 WARRANTY ON A 3 YEARS LEASE WHAT A LIE. FOR A GOOD REVIEW I SHOULD HAVE CALLED THE POLICE. I WANT MY CAR THAT I ORDERED TO BE DELIVERED ON 5/28 NOT THIS CAR YOU SOLD ME WITH WHICH ALREADY BEEN DRIVEN 75 MILE SCAM YOU PULLED ON ME. OH! YOU SAID I OFFERED TO EXTORT YOU BY GIVING YOU A GOOD REVIEW LOL THIS IS NOT EXTORTING LOL IT CALLED TRANSPARENCY AND BEING HELPFUL TO OUR MANY FRIENDS AND FAMILY IN OUR AREA TO BE AREA OF HOW YOU OPERATE. I WANT MY REAL CAR I ORDERED LEGALLY. YOU HAVE ME BLOCKED SO THAT'S WHAT I AM GOING TO GET​ ​IT LEGALLY THOUGH ATTORNEY AND HONDA WATCH AND SEE. WHATEVER YOU SAY IN YOU RESPONSE IS MADE UP​.​ YOU WERE NOT THERE. REMEMBER THE THREE OF YOUR EMPLOYEES CONSPIRED TO DO THIS​ AND LIED CONSTANLY WHEN i AKSED TO SEE THE CAR.​ YOU SAID I TRIED TO EXTORT HONDA OF SARASOTA THEY ARE MY FRIENDS THEY HAVE DONE SERVICE WORK ON MY KIDS CARS FOR 10 YEARS I NEVER BOUGHT A CAR FROM SARASOTA HONDA​. ​ I HAD 2 NSX S AND 4 ACCORDS ALL BOUGHT FROM CLEARWATER PROFESSIONAL DEALER. HONDA LOVES ME TO. EXTORT YOU BY ASKING FOR A 10 YEAR WARRANTY OF A THREE YEAR LEASE LOL LOL NOT VERY SMART THING TO SAY RAVE REVIEWS AFTER YOU PULL THE SWITCH AND BATE PAY FOR ONE BRAND NEW CAR AND GET ANOTHER WITH 75 MILES ON IT BIG DIFFERENCE THATS ILLEGALFOR SURE. WHAT A SCAM. GREAT WAY TO DO BUSINESS

April 06, 2023

Mr Jason Peters has a great personality ! Also , he is a knowledgeable person regarding all types Lexuses ! I know Mr . Jason more than five (5) years! More

by OLGASUORWY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Rubendunst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kipp Kunz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Eldridge, Debbie Millis
April 06, 2023

I had a great experience. One thing I saw was Everybody seemed to be very happy and enjoyed their job. It was a very warm and comforting atmosphere that you have in your deale More

by ttpratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2023

Excellent work. Delivered on time. Would not hesitate to recommend the dealership for body work More

by Jfrost19
Recommend Dealer
Yes
Employees Worked With
Work was done by bodyshop
April 05, 2023

My first oil change and checkup for my car worked out just fine. I thought the video of the work in progress was great. Everything went well. More

by pasofarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : don’t remember names
April 05, 2023

Roberto and the Lexus of Sarasota staff were very professionally, friendly and timing in assisting with our emergency flat tire. Thank you guys!! More

by ALEXRUSSELLPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
April 05, 2023

Service is always the best. Debbie Millis took great care and updated me all the time on what was going on with my RX 350. The service was excellent More

by blanchardsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fausto (Roberto) Castrodad, Debbie Millis
April 05, 2023

Lisa is very courteous, friendly, efficient, timely in reporting back eta / status of my car completion. More

by CPAPE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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