Lexus Of Sarasota - Service Center

My advisor was excellent, the work performed was good but the wait to get the car was unacceptable at over 2 hours for “basic” service! This doesn’t include the time waiting in line to drop the car off. All the wait to get the car was unacceptable at over 2 hours for “basic” service! This doesn’t include the time waiting in line to drop the car off. All of the customers waiting were talking about it. This is my first experience visiting this dealership since it’s been sold. The excuse I’m sure is “staffing” but this is Lexus and right or wrong you are held to a higher standard! More

Service was excellent as usual but getting too expensive for too little work done on car for too little work done on car More

Wanted the car ready for a long trip. They checked tires, alignment and more. Made it home comfortably and without incident. Thanks, guys. They checked tires, alignment and more. Made it home comfortably and without incident. Thanks, guys. More

Lexus of Sarasota works like clockwork, as you and your car are passed from one department to the next. car are passed from one department to the next. More

Well the dealership is good due to service manager - Jason. Everyone I know that has him all agree he is the best. If you lose him you will lose a great deal of business. Jason. Everyone I know that has him all agree he is the best. If you lose him you will lose a great deal of business. More

The service department here is very efficient and laid back. Jason was very helpful and the technicians got the job done sooner than promised. back. Jason was very helpful and the technicians got the job done sooner than promised. More

Service was right on time. Service rep was thorough and kept me week informed. Video was quite helpful. Service rep was thorough and kept me week informed. Video was quite helpful. More

Excellent customer service. I would like to thank Phil my service rep. His knowledge and commitment is an asset to your organization. I would like to thank Phil my service rep. His knowledge and commitment is an asset to your organization. More

All is fine, except I asked the man you have that sets garage door remotes to come to my house to set the new remote I have, but he did not come as he agreed. Did you stop that service? garage door remotes to come to my house to set the new remote I have, but he did not come as he agreed. Did you stop that service? More

After the change from Wilde Lexus this dealership has lost my loyalty. I have been a Lexus owner for 20 years and due to the behavior of this dealership I will no longer be a Lexus owner. Loyalty is a lost my loyalty. I have been a Lexus owner for 20 years and due to the behavior of this dealership I will no longer be a Lexus owner. Loyalty is a two way street. More