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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,220 Reviews
Call Service Center (941) 924-3040

1,220 Reviews of Lexus Of Sarasota - Service Center

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April 08, 2023

Well the dealership is good due to service manager - Jason. Everyone I know that has him all agree he is the best. If you lose him you will lose a great deal of business. More

by JILL_CHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 08, 2023

The service department here is very efficient and laid back. Jason was very helpful and the technicians got the job done sooner than promised. More

by gulfguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 08, 2023

Service was right on time. Service rep was thorough and kept me week informed. Video was quite helpful. More

by mdwillmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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April 08, 2023

Excellent customer service. I would like to thank Phil my service rep. His knowledge and commitment is an asset to your organization. More

by n1155t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil five stars
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April 08, 2023

All is fine, except I asked the man you have that sets garage door remotes to come to my house to set the new remote I have, but he did not come as he agreed. Did you stop that service? More

by Jayteebe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Millis
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April 08, 2023

After the change from Wilde Lexus this dealership has lost my loyalty. I have been a Lexus owner for 20 years and due to the behavior of this dealership I will no longer be a Lexus owner. Loyalty is a More

by MMAGUIR5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arache
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April 07, 2023

Debbie Millis is the fantastic and we are pleased that she is part of your Lexus team. The major reason we have been Lexus owners for over 20 years is Lexus has a great product which is supported by a ca More

by EDINKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Millis
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April 07, 2023

A loaner was provided during my service appointment which is one of the main reasons I continue to buy my Lexus’s from this dealership. More

by LINDA.LYONS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
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April 07, 2023

Amazing new General Manager, Chris at Wilde Lexus in Sarasota Fl.. I leased a 2018 LC 500 and love everyminute I dirve it. I bought it out right after lease and purchased extended warranty for the car. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Eldridge, Jozef Trzos
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Jun 12, 2023 -

Chris responded

THE REAL DEAL IS THIS WE PLACED 1000 DOLLAR DOWN PAYMENT FOR A VEHICLE COMING FROM THE HONDA DISTRIBUTOR TO BE DELIVERED TO THE SHOWROOM MAY 28TH​.​ SO IT SHOULD HAVE NO MORE THAN 6 MILES FOR DISTRIBUTION TO THE DEALER. IT WAS TO BE DELIVERED MAY 28 THE NEXT DAY YOUR SALES GUY SPENCER CALLED AND SAID HE GOT THE CAR AND BROUGHT US TO SHOW ROOM THE CAR WAS HIDDEN. I ASKED THREE EMPLOYEES TO SEE THE CAR THE SALES PERSON THE SALES MANAGER AND FINANCE GUY TO ALL THEY SAID I CAN'T SEE IT BECAUSE IT WAS BEING PREPPED. THOSE THREE GUYS ASKED ME THREE TIMES EACH IN THE 2 HOURS TO DO THE REVIEW FOR YOU BEFORE IT WAS ALL OVER. WOW HOW DESPERATE. WHY ARE THEY TRAINED TO DO THAT? THE PREP WAS DONE AT TAMPA DEALER I CALLED THERE AND FOUND OUT. THE CAR WE SIGNED THE LEASE INFORMATION AND WAS GIVEN PLATES AND REGISTRATION ON FRIDAY AT 7PM. WE SAW THE 75 MILES ON THE CAR WHEN WE GOT INTO THE CAR AND WIFE SAW 75 MILES. THEY NEVER DID A CREDIT CHECK OR COMPLETED FINANCE APPLICATION BECAUSE OUR EQUIFAX ACCOUNTS WERE LOCKED LOL HOW DID YOU DO THAT. I'M CALLING HONDA FINANCING TODAY TO FIND OUT HOW. YOU DID SCREAM I DON'T HAVE TO TALK TO YOU IF YOU SAY THE WORD LAWYER IS WHAT YOU SAID LOL I DONT SCARE EASY. THE CAR YOU SOLD ME IS NOT THE ONE I PUT THE DOWN PAYMENT ON TUESDAY. I HAVE THE RECEIPT FOR MY DOWN PAYMENT. IT WAS NOT THE VEHICLE I PUT THE DOWN PAYMENT ON. IT IS DIFFERENT VEHICLE THAT YOU SOLD ME. THAT'S ILLEGAL. MY LAWYER DID SAY THIS IS VERY WRONG. THEY ARE AVISING ME NOW. YOU SOLD ME ONE WITH 75 MILES ON IT FROM A TAMPA DEALER THAT WAS NOT THE SAME ONE I ALREADY PUT DOWN PAYMENT ON . I DO NOT WANT A 1/2 PRICE10 WARRANTY ON A 3 YEARS LEASE WHAT A LIE. FOR A GOOD REVIEW I SHOULD HAVE CALLED THE POLICE. I WANT MY CAR THAT I ORDERED TO BE DELIVERED ON 5/28 NOT THIS CAR YOU SOLD ME WITH WHICH ALREADY BEEN DRIVEN 75 MILE SCAM YOU PULLED ON ME. OH! YOU SAID I OFFERED TO EXTORT YOU BY GIVING YOU A GOOD REVIEW LOL THIS IS NOT EXTORTING LOL IT CALLED TRANSPARENCY AND BEING HELPFUL TO OUR MANY FRIENDS AND FAMILY IN OUR AREA TO BE AREA OF HOW YOU OPERATE. I WANT MY REAL CAR I ORDERED LEGALLY. YOU HAVE ME BLOCKED SO THAT'S WHAT I AM GOING TO GET​ ​IT LEGALLY THOUGH ATTORNEY AND HONDA WATCH AND SEE. WHATEVER YOU SAY IN YOU RESPONSE IS MADE UP​.​ YOU WERE NOT THERE. REMEMBER THE THREE OF YOUR EMPLOYEES CONSPIRED TO DO THIS​ AND LIED CONSTANLY WHEN i AKSED TO SEE THE CAR.​ YOU SAID I TRIED TO EXTORT HONDA OF SARASOTA THEY ARE MY FRIENDS THEY HAVE DONE SERVICE WORK ON MY KIDS CARS FOR 10 YEARS I NEVER BOUGHT A CAR FROM SARASOTA HONDA​. ​ I HAD 2 NSX S AND 4 ACCORDS ALL BOUGHT FROM CLEARWATER PROFESSIONAL DEALER. HONDA LOVES ME TO. EXTORT YOU BY ASKING FOR A 10 YEAR WARRANTY OF A THREE YEAR LEASE LOL LOL NOT VERY SMART THING TO SAY RAVE REVIEWS AFTER YOU PULL THE SWITCH AND BATE PAY FOR ONE BRAND NEW CAR AND GET ANOTHER WITH 75 MILES ON IT BIG DIFFERENCE THATS ILLEGALFOR SURE. WHAT A SCAM. GREAT WAY TO DO BUSINESS

April 07, 2023

The service at Sarasota Lexus is second to none. Valentina was a delight to work with and the courtesy drivers are great too. More

by toddgh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Warren
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