Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,223 Reviews of Lexus Of Sarasota - Service Center
Sort by
May 14, 2023
The dealership was everything we’ve come to expect from Lexus. The staff was courteous, professional and concerned with my complete satisfaction. Lexus. The staff was courteous, professional and concerned with my complete satisfaction. More
by William.w.Chapman
Verified CustomerEmployees Worked With
Roberto
May 14, 2023
The service dept is very professional. They are friendly and knowledgeable. My time was important to my service manager. My only thing I question is the lack of refreshments. A machine se They are friendly and knowledgeable. My time was important to my service manager. My only thing I question is the lack of refreshments. A machine selling over priced food is not friendly customer service. A tray of cookies is also pretty poor. The coffee and soda were nice. Covid is pretty much over so it’s time the refreshments can go back to pre-covid variety. More
by JOHANNAK0827
Employees Worked With
Roberto
May 13, 2023
Took care of problem immediately Returned a few hours later And the job was done! Perfect Thank you later And the job was done! Perfect Thank you More
by JGDRE
May 13, 2023
I don’t know who Lisa is? Car a dealer were great- including Devin - my salesman. Car a dealer were great- including Devin - my salesman. More
by LHSERVS
Employees Worked With
May 13, 2023
The sales and service are always great. I will continue to buy my cars from Lexus Sarasota. I will continue to buy my cars from Lexus Sarasota. More
by BMCPASHOP
Employees Worked With
May 13, 2023
I have liked this dealership in the past. On Thursday I had a maintenance appointment scheduled for 11:40. It ends up I did not need an oil change so it ended up to be just got tire rotation On Thursday I had a maintenance appointment scheduled for 11:40. It ends up I did not need an oil change so it ended up to be just got tire rotation and car wash. I received a video of possibly needed an alignment. I waited for 30 minutes before going to my advisor, He said, “.Oh yea I was just coming to see you.” By this time it was past 1:30. I consented to the alignment. At 3:30 I asked again about my car. The advisor said he would check on it. A few minutes later he brought the car around. I suspect it had been sitting some where waiting to be brought to front, FOUR HOURS to rotate the tires and an alignment is excessive!!! I do have the maintenance agreement so I need to bring it back here if I want free service. They really need to do better with customer service. I am very disappointed! More
by BROWNAM123
Employees Worked With
