Lexus Of Sarasota - Service Center

DEBBIE IS THE GREATEST. SHE IS A TRUE PROFESSIONAL SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WI SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WITH AND MAKES ME FEEL LIKE SHE REALLY CARES ABOUT THE SERVICE I RECEIVE. JIM MATSON More

I would like to commend Jason, my service manager and Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exc Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exceptionally diligent and Jason kept me informed throughout. Kudos to both of them. Dorothy Schmidt More

In the last several years, I have bought 2 cars from Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyot Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyota reliability and quality. With one exception, we have always found the Wilde Service Advisors to be helpful, friendly and competent. Our current Service Advisor, Jason Peters is especially outstanding. Despite our very generally very positive with the Wilde Service Advisors, early on in our experience with Wilde, we had some issues with Service Department Management. Since a change in Service Department Management, our experience has been uniformly positive. A service visit to Wilde is a genuinely pleasant experience and the efforts made by Wilde management and staff to make it so are very much appreciated. We plan to continue to do all of our automobile business with Wilde for the foreseeable future. Our only current criticism of Wilde concerns repair prices. Lexus cars are expensive, as is quality service and extras such as loaner cars, etc. So Lexus owners expect and are willing to pay premium prices for service. In some cases however, the price differential between Wilde and other ASE Certified repair shops is extreme. For example, in response to a Wilde online ad, we queried the price for headlight service. The price quote was $154, vs $34 for the same service at Sam's Club. Similarly, brake pads at Wilde cost $500 per axle, several times the price elsewhere. We've had several similar experiences and have reported them on Wilde feedback forms. In summary, if Wilde management could find a way to bring some of these repair costs in line with other providers, Lexus customers would be happy to pay a reasonable premium for the quality service they expect and receive at Wilde and I would have nothing left to criticize! More

I just purchased a LS460 Sport. Although this is my fourth Lexus I was having some trouble with the voice command system on the nav. The dealer sent out David who spent the time with me and taught me h fourth Lexus I was having some trouble with the voice command system on the nav. The dealer sent out David who spent the time with me and taught me how to use it. He is very capable and even advised me about some new Apple products that would work in conjunction with my new vehicle. They have exceeded my exspectation on all counts. Great Job!!!!!!!!! More

I have owned a Lexus for the last 8 years. Dee Logan, service manager, is friendly, efficient and always gets back to me with the information I need to make an informed decision. I love having my car se service manager, is friendly, efficient and always gets back to me with the information I need to make an informed decision. I love having my car serviced at Wilde Lexus. Dee keeps me well informed of what they are doing, timing, cost, etc. They always have a loaner ready if I need one. Overall, excellent service experience at Wilde Lexus. I would highly recommend them. More

I have owned quite a few new cars over the years so have dealt with many service reps but with Dee I have the best. She never hurries you,is friendly and knowledgeable on what needs to be done and goes out dealt with many service reps but with Dee I have the best. She never hurries you,is friendly and knowledgeable on what needs to be done and goes out of her way to make sure you are happy. I first met Dee when I went into the dealership after I had an accident. I wanted to rent a car while mine was being worked on. She kindly informed me that they did not have rentals and she could have stopped at that but she had me sit down and she called my insurance and fought her way through several insurance people and finally got to the person that would give her a claim number so I could get a rental. She then called for a rental and had it delivered to the dealer. I had to do nothing but drive off. That is above and beyond service. Lexus is a fine auto but people like Dee only add to the pleasure of dealing with Wilde. Going in for service is like talking to a family member. More

It has always been a pleasure to do business with the Sarasota Lexus dealership. Everyone! Yes, everyone is always so friendly. They always have a smile on their faces and act like they really do enjo Sarasota Lexus dealership. Everyone! Yes, everyone is always so friendly. They always have a smile on their faces and act like they really do enjoy working there. That a great idea: to enjoy where one works! Jason Peters is the best. Always polite with a sense of humor. He is there to make one's visit the BEST. Thanks. Nancy Trowbridge More

Since I have worked with Dee Logan I have been nothing but totally satisfied. Ms Logan is very professional and helpful in all respects. She goes out of her way to see that you are satisfied. Because o but totally satisfied. Ms Logan is very professional and helpful in all respects. She goes out of her way to see that you are satisfied. Because of Ms Logan's care and help with all aspects of service I can only recomend Wilde to all. She is a true asset to the Wilde organization and will keep me coming back. Captain Robert E. Dell More

Dee Logan is the best sevice advisor I have ever had thoughout my years of car ownership. She has provided the best service bar none to any I have ever had in the past. She is a fantastic assest to the thoughout my years of car ownership. She has provided the best service bar none to any I have ever had in the past. She is a fantastic assest to the this dealer in representing what is to be expected from a Lexus ownership. This alone has convinced me that my next car purchase will be from Wilde Lexus of Sarasota. Keep up the great work! Dennis Fioramonti More

I have purchased four cars from Lexus in the past 7 years. I have had the same service rep from day one and can't imagine a more professional and knowlegable person than DEBIE MILLIS. She always makes years. I have had the same service rep from day one and can't imagine a more professional and knowlegable person than DEBIE MILLIS. She always makes me feel as if I am the president of Toyota! Her smile and friendliness makes me feel as if I am truly their only customer. If Debbie dose not have the answer she immediately finds out from her support staff. There is no request that I can think of in the past 7 years that Debbie has been unable to meet. She is truly a credit to Lexus of Sarasota! More