Lexus Of Sarasota - Service Center

Keith came to my office and replaced brake bulbs. He was SO friendly, thorough and went above and beyond to help remedy my problem. They were following up on service I had done last week and I could not be SO friendly, thorough and went above and beyond to help remedy my problem. They were following up on service I had done last week and I could not be happier with how they have taken care of things. Great experience! More

I brought "My Baby" (IS250) for the first time to Wilde Lexus of Sarasota and found the PROFESSIONAL CARE, CONCERN, SUPPORT, and HOSPITALITY exceeded my expectations! Dee Logan's (service manager) expertis Lexus of Sarasota and found the PROFESSIONAL CARE, CONCERN, SUPPORT, and HOSPITALITY exceeded my expectations! Dee Logan's (service manager) expertise not only solved my problems but her congenial respectful nature coupled with savvy opinion gave me the security that all luxury car owners crave! Needless to say, I am wild for WILDE! THANK YOU DEE for going the extra mile for me! Adina Lillis (a truly satisfied customer) More

I bought my RX350 2010 last November. I finally went to Dave Trimble's class a couple of weeks ago to learn how to better use my nav system. I learned a lot that day including using the voice activation f Dave Trimble's class a couple of weeks ago to learn how to better use my nav system. I learned a lot that day including using the voice activation for my Bluetooth. I went right out to my car, changed the setting and have been using it ever since. I realized how much I did NOT know about the nav system. Dave came out to my house this moring and gave me an individual lesson on the system and I learned a lot more. Dave was great, very knowledgeable and I thank Wilde Lexus for providing this service, especially for those of us who are a little electronically challenged. Jane Kiebitz More

Sat.nit(7:00 PM)Car would not start--call AAA for a jump Sat.nit(7:00 PM)Car would not start--call AAA for a jump start--ok car is running--took car out for short run. Sun AM (8:25 AM )Car would not sta Sat.nit(7:00 PM)Car would not start--call AAA for a jump start--ok car is running--took car out for short run. Sun AM (8:25 AM )Car would not start--call friend for a ride to Church--Sun (2:30PM)call Lexus(cust.service)Leave message. Keith shows up Mon AM with a new battery. Many thanks Keith. Great Service. More

You know you are in good hands having a car serviced at Wilde Lexus on Clark. I'm on my fourth Lexus to be serviced here since the late 90's and I've never had a bad experience. I loved my service adviso Wilde Lexus on Clark. I'm on my fourth Lexus to be serviced here since the late 90's and I've never had a bad experience. I loved my service advisor Jay aka Larry Losey and it was bittersweet when he was promoted to Jaguar (happy for him but not me losing him) but he left me in excellent hands with Debbie Millis. Now I'm so happy Jay has returned to Lexus and is now the head of the Service Dept! Both Debbie and Jay make sure excellent care is given to my car and me. I'm always apprehensive when I have to bring my car in for other than oil changes but they always turn it into a pleasant experience. As long as I drive a Lexus, which I hope will be forever, I will bring my car to Wilde Lexus as long as there are people like Debbie and Jay working there. Also, need to do a shout out of thanks to Keith who runs the mobile service and has come to my house several times to change a tire, check a dead battery etc. He also points out other things that may need taken care of (bad mouldings where windshield meets car frame) and one thing he said always sticks with me. One time I had a dead battery in the key fob and he said even though you don't use both fobs its a good idea to change out the batteries at the same time and also to replace them each New Year. I don't know why but that stuck in my mind but I do remember that and I replace the batteries each year and then I never have to worry about it again. When my last car battery was dead Keith pointed out I still had some warranty left on it and the battery was replaced for free. I know this is long but I really do appreciate the service people at Wilde on Clark! More

Jason Peters was exceptionally courteous and helpful throughout the service process (20K mile) and coordinating with the Body Shop for repairs needed as a result of an accident while we were on vacation throughout the service process (20K mile) and coordinating with the Body Shop for repairs needed as a result of an accident while we were on vacation. Greg Gongo was also very courteous and helpful in explaining the repair process as well as handling coordination with the insurance company for estimates, etc. I did not buy my Lexus at this dealer, but since being assigned to Jason Peters as my service representative, I have been very happy. More

I had a simple problem--needed to replace a terminal on my battery. I spoke with Keith who told me to call him directly when I was out doing errands and he would take care of it quickly while I waited. W my battery. I spoke with Keith who told me to call him directly when I was out doing errands and he would take care of it quickly while I waited. When I called, he said come on in. When I arrived, he was there and had me pay the bill while he fixed it. The bill was $25. This all took about 10 minutes. He then offered me a free wash while I enjoyed a complimentary Coke. Now how do you improve on that?? Do it all with a smile and a laugh which he did! Great guy, great place, great car. More

Service advisor is Debbie Millis. After years of driving Cadillac & using their service dept.,you should be proud to know that your facility & personnel (Deb Millis) are head & shoulders above the competiti Cadillac & using their service dept.,you should be proud to know that your facility & personnel (Deb Millis) are head & shoulders above the competition. There simply is no comparison. E.J.Ross More

Mr. Walsh was quick, pleasant and efficient in taking care of our tire problems. We needed help right away and had a very bad experience in the past with another emergency service. This was a simalar sit care of our tire problems. We needed help right away and had a very bad experience in the past with another emergency service. This was a simalar situation BUT Keith Walsh really had the knowledge and experience to help this time. We were so glad we called Wilde Lexus! More

Outstanding guest/customer service and technical expertise with Dee. On two recent service request(8/6 & 8/20) Dee negotiated major replacement parts (not covered under warranty) for two vehicles, a expertise with Dee. On two recent service request(8/6 & 8/20) Dee negotiated major replacement parts (not covered under warranty) for two vehicles, at no charge, I was only reponsible for labor and installation cost and the repairs and replacement work was like new. Dee is a "competitive advantage for Wilde Lexus"! More