Lexus Of Sarasota - Service Center

Sat.nit(7:00 PM)Car would not start--call AAA for a jump Sat.nit(7:00 PM)Car would not start--call AAA for a jump start--ok car is running--took car out for short run. Sun AM (8:25 AM )Car would not sta Sat.nit(7:00 PM)Car would not start--call AAA for a jump start--ok car is running--took car out for short run. Sun AM (8:25 AM )Car would not start--call friend for a ride to Church--Sun (2:30PM)call Lexus(cust.service)Leave message. Keith shows up Mon AM with a new battery. Many thanks Keith. Great Service. More

You know you are in good hands having a car serviced at Wilde Lexus on Clark. I'm on my fourth Lexus to be serviced here since the late 90's and I've never had a bad experience. I loved my service adviso Wilde Lexus on Clark. I'm on my fourth Lexus to be serviced here since the late 90's and I've never had a bad experience. I loved my service advisor Jay aka Larry Losey and it was bittersweet when he was promoted to Jaguar (happy for him but not me losing him) but he left me in excellent hands with Debbie Millis. Now I'm so happy Jay has returned to Lexus and is now the head of the Service Dept! Both Debbie and Jay make sure excellent care is given to my car and me. I'm always apprehensive when I have to bring my car in for other than oil changes but they always turn it into a pleasant experience. As long as I drive a Lexus, which I hope will be forever, I will bring my car to Wilde Lexus as long as there are people like Debbie and Jay working there. Also, need to do a shout out of thanks to Keith who runs the mobile service and has come to my house several times to change a tire, check a dead battery etc. He also points out other things that may need taken care of (bad mouldings where windshield meets car frame) and one thing he said always sticks with me. One time I had a dead battery in the key fob and he said even though you don't use both fobs its a good idea to change out the batteries at the same time and also to replace them each New Year. I don't know why but that stuck in my mind but I do remember that and I replace the batteries each year and then I never have to worry about it again. When my last car battery was dead Keith pointed out I still had some warranty left on it and the battery was replaced for free. I know this is long but I really do appreciate the service people at Wilde on Clark! More

Jason Peters was exceptionally courteous and helpful throughout the service process (20K mile) and coordinating with the Body Shop for repairs needed as a result of an accident while we were on vacation throughout the service process (20K mile) and coordinating with the Body Shop for repairs needed as a result of an accident while we were on vacation. Greg Gongo was also very courteous and helpful in explaining the repair process as well as handling coordination with the insurance company for estimates, etc. I did not buy my Lexus at this dealer, but since being assigned to Jason Peters as my service representative, I have been very happy. More

I had a simple problem--needed to replace a terminal on my battery. I spoke with Keith who told me to call him directly when I was out doing errands and he would take care of it quickly while I waited. W my battery. I spoke with Keith who told me to call him directly when I was out doing errands and he would take care of it quickly while I waited. When I called, he said come on in. When I arrived, he was there and had me pay the bill while he fixed it. The bill was $25. This all took about 10 minutes. He then offered me a free wash while I enjoyed a complimentary Coke. Now how do you improve on that?? Do it all with a smile and a laugh which he did! Great guy, great place, great car. More

Service advisor is Debbie Millis. After years of driving Cadillac & using their service dept.,you should be proud to know that your facility & personnel (Deb Millis) are head & shoulders above the competiti Cadillac & using their service dept.,you should be proud to know that your facility & personnel (Deb Millis) are head & shoulders above the competition. There simply is no comparison. E.J.Ross More

Mr. Walsh was quick, pleasant and efficient in taking care of our tire problems. We needed help right away and had a very bad experience in the past with another emergency service. This was a simalar sit care of our tire problems. We needed help right away and had a very bad experience in the past with another emergency service. This was a simalar situation BUT Keith Walsh really had the knowledge and experience to help this time. We were so glad we called Wilde Lexus! More

Outstanding guest/customer service and technical expertise with Dee. On two recent service request(8/6 & 8/20) Dee negotiated major replacement parts (not covered under warranty) for two vehicles, a expertise with Dee. On two recent service request(8/6 & 8/20) Dee negotiated major replacement parts (not covered under warranty) for two vehicles, at no charge, I was only reponsible for labor and installation cost and the repairs and replacement work was like new. Dee is a "competitive advantage for Wilde Lexus"! More

DEBBIE IS THE GREATEST. SHE IS A TRUE PROFESSIONAL SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WI SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WITH AND MAKES ME FEEL LIKE SHE REALLY CARES ABOUT THE SERVICE I RECEIVE. JIM MATSON More

I would like to commend Jason, my service manager and Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exc Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exceptionally diligent and Jason kept me informed throughout. Kudos to both of them. Dorothy Schmidt More

In the last several years, I have bought 2 cars from Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyot Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyota reliability and quality. With one exception, we have always found the Wilde Service Advisors to be helpful, friendly and competent. Our current Service Advisor, Jason Peters is especially outstanding. Despite our very generally very positive with the Wilde Service Advisors, early on in our experience with Wilde, we had some issues with Service Department Management. Since a change in Service Department Management, our experience has been uniformly positive. A service visit to Wilde is a genuinely pleasant experience and the efforts made by Wilde management and staff to make it so are very much appreciated. We plan to continue to do all of our automobile business with Wilde for the foreseeable future. Our only current criticism of Wilde concerns repair prices. Lexus cars are expensive, as is quality service and extras such as loaner cars, etc. So Lexus owners expect and are willing to pay premium prices for service. In some cases however, the price differential between Wilde and other ASE Certified repair shops is extreme. For example, in response to a Wilde online ad, we queried the price for headlight service. The price quote was $154, vs $34 for the same service at Sam's Club. Similarly, brake pads at Wilde cost $500 per axle, several times the price elsewhere. We've had several similar experiences and have reported them on Wilde feedback forms. In summary, if Wilde management could find a way to bring some of these repair costs in line with other providers, Lexus customers would be happy to pay a reasonable premium for the quality service they expect and receive at Wilde and I would have nothing left to criticize! More