Lexus Of Sarasota - Service Center

Their is NO excuse for lying to a customer. I purchased a new Lexus RX450 4 years ago and have used this dealership consistently for all my service work. Generally, they have done a good job. However, I rec new Lexus RX450 4 years ago and have used this dealership consistently for all my service work. Generally, they have done a good job. However, I recently brought my car into their shop for a complete detailing of the car inside and out. When I picked up the car, I noticed that there were water marks BEHIND the glass of my navigation/radio system. I brought this to the attention of the service manager and was told they would fix the problem or replace the unit. I made another appointment so that they could attempt to clean the glass. When returned to puck up my car, I was told that the unit could not be cleaned but they would replace the unit. After thinking about it, I called my service rep and told them I wanted to have them replace the unit and was told the new part would be ordered. I waited two weeks and called to inquire as to the status of the order. I was told that the part was never ordered because the service manager wanted to try and clean the unit before ordering a new unit.. When I complained that I had previously been told that the unit could not be cleaned, I was told by the device rep that the manager did not want the part ordered until they made another attempt to clean the unit. I asked why then was I never called back and told this. Their response was that I was on the list to be called. This is not the way I expect to be treated by a LUXURY car dealer. First I was told that they had made an attempt to clean the unit when I brought the car in for the second time. Then they never order the replacement unit and don't respond to me for two weeks until I call to find out the status. They continue to tell me that they will replace the unit if they can't clean it but I am not going to waste and more of my time. They had the opportunity to correct the problem they created but elected to play games. While I am forced to continue using their service department as there is no other Lexus dealership in Sarasota., I will NEVER purchase another car from them. More

I recently purchased a home in the area from New York. I was in New York when I contacted Stephen Holmbeck for a small part I needed. The following week I went to the dealership in Sarasota. Stephen could was in New York when I contacted Stephen Holmbeck for a small part I needed. The following week I went to the dealership in Sarasota. Stephen could not have been more helpful. I was greated with professionalism and Stephen conveyed an obvious message that his goal was to make the customer happy. I would not hesitate to recommend this dealership and will absolutely be purchasing my next car from Wilde. James Hart Palmetto, FL More

Will it never end??? First it was Kenny Clarke who sold me my ES350,then it was Dee Logan my service adviser, and now Jeff Knoll from parts who searched the attic to find me the right part! How many outst me my ES350,then it was Dee Logan my service adviser, and now Jeff Knoll from parts who searched the attic to find me the right part! How many outstanding employees can one dealer have!!? Today Jeff was able to save me time and money by taking the extra time to locate not only a part but the proper part (there had been a mid-year change)I needed for my auto. Many Thanks More

When my car wouldn't start - a 2006 Lexus 400h - I called for assistance. The Lexus Roadside Assistant, Augie, notified Keith from Wilde Lexus of Sarasota. Between the two of them, Keith arrived at my home for assistance. The Lexus Roadside Assistant, Augie, notified Keith from Wilde Lexus of Sarasota. Between the two of them, Keith arrived at my home in Englewood, diagnosed the problem and installed the needed battery. He was efficient, friendly and thorough. Augie, too, deserves some praise. It was not fun having a car that wouldn't start, but thanks to Keith and Augie, it was not the horrible event it could have been. More

Keith cane to my home and did an assement of my prpblem and we decided I needed a new battery. He was a gentlemen and a professional. I very much liked his excellent service. We searched Wilde's computer t and we decided I needed a new battery. He was a gentlemen and a professional. I very much liked his excellent service. We searched Wilde's computer to find out when I purchased my exiting battery. We found I purchased it in November on 20008 ay McGrath Lexus in Chicago. He was than going to research this information as to determine what the cost of the battery would be. Also, the cost would include the service visit, I would highly recommend Wilde and Keith as the best. Edward j. Baran More

Keith is a roadside technician who helped me today with a dead battery. I was stuck (with a friend)in a hot car and my call to the dealership was responded to quickly and directed quickly to Keith. He went o dead battery. I was stuck (with a friend)in a hot car and my call to the dealership was responded to quickly and directed quickly to Keith. He went out of his way to respond quickly and efficiently. Battery was replaced, other electrical needs checked to be sure everything was responding properly. I can't say enough about how pleased I was with his service and the response from the dealerhip. It makes me VERY Glad I brought my Lexus from Wilde. More

As a female, I used to have palpatations every time I went into a dealership for car maintenance or sales. Not any more! Lexus makes each visit a great experience. Debbie Millis is wonderful, personab went into a dealership for car maintenance or sales. Not any more! Lexus makes each visit a great experience. Debbie Millis is wonderful, personable, informative and friendly. Kudos to Lexus for bringing her on board their staff! She is a great asset to the truly outstanding team that Lexus has always been known to provide to their clientele. I will never drive anything other than a Lexus. More

Keith came to my office and replaced brake bulbs. He was SO friendly, thorough and went above and beyond to help remedy my problem. They were following up on service I had done last week and I could not be SO friendly, thorough and went above and beyond to help remedy my problem. They were following up on service I had done last week and I could not be happier with how they have taken care of things. Great experience! More

I brought "My Baby" (IS250) for the first time to Wilde Lexus of Sarasota and found the PROFESSIONAL CARE, CONCERN, SUPPORT, and HOSPITALITY exceeded my expectations! Dee Logan's (service manager) expertis Lexus of Sarasota and found the PROFESSIONAL CARE, CONCERN, SUPPORT, and HOSPITALITY exceeded my expectations! Dee Logan's (service manager) expertise not only solved my problems but her congenial respectful nature coupled with savvy opinion gave me the security that all luxury car owners crave! Needless to say, I am wild for WILDE! THANK YOU DEE for going the extra mile for me! Adina Lillis (a truly satisfied customer) More

I bought my RX350 2010 last November. I finally went to Dave Trimble's class a couple of weeks ago to learn how to better use my nav system. I learned a lot that day including using the voice activation f Dave Trimble's class a couple of weeks ago to learn how to better use my nav system. I learned a lot that day including using the voice activation for my Bluetooth. I went right out to my car, changed the setting and have been using it ever since. I realized how much I did NOT know about the nav system. Dave came out to my house this moring and gave me an individual lesson on the system and I learned a lot more. Dave was great, very knowledgeable and I thank Wilde Lexus for providing this service, especially for those of us who are a little electronically challenged. Jane Kiebitz More