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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,220 Reviews

1,220 Reviews of Lexus Of Sarasota - Service Center

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May 17, 2023

Great He was very personable and efficient at doing his job, I highly recommend him and look forward to him helping me in the future. More

by Jshovlin12
Recommend Dealer
Yes
Employees Worked With
Phillip Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Short
May 25, 2023 -

Lexus Of Sarasota responded

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear Phillip hit the mark for you. Come back and see us soon.

May 16, 2023

Pleasant respectful, compassionate, for everybody’s needs understanding, outgoing attentive to detail , very clean When I buy my next car, it will be with them More

by ROSECS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arash, Khoshi, Tim Eldridge
May 25, 2023 -

Lexus Of Sarasota responded

This review is awesome to hear, I am so glad you had such a good experience at Lexus of Sarasota. We look forward to seeing you again!

May 16, 2023

It is always a great experience at Lexus of Sarasota. The are awesome 👏 Did this already More

by IMFLETCH53@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Rubendunst
May 25, 2023 -

Lexus Of Sarasota responded

Thank you for continuing to choose Lexus of Sarasota!

May 15, 2023

I love how easy it is to get in, have work done in a timely manner and without suggesting thousands of dollars worth of things you don’t need. More

by REDKENMECRAZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Short
May 16, 2023 -

Lexus Of Sarasota responded

We are so glad you enjoyed your experience at Lexus of Sarasota, thank you for sharing!

May 15, 2023

From the time that I called Lisa to set up the appointment to bring my car in till we got finished she was excellent! She was caring, courteous, and kind. She explain to me I might have to keep th More

by JGRALEYMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Eldridge
May 16, 2023 -

Lexus Of Sarasota responded

This is great to hear, thank you for choosing Lexus of Sarasota and providing us with excellent feedback!

May 15, 2023

Service department confused our account with someone else. Tried to charge a 15 year customer $250 for a service on a vehicle with 12,000 miles. Turned down my request for my type of loaner car. More

by Tombrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
May 16, 2023 -

Lexus Of Sarasota responded

Hi Tom, We are disappointed to hear you had a negative experience during your visit. We always strive to provide our customers with the best service possible and I apologize that did not happen this time. Thank you for your feedback, please let me know if there is anything I can do to improve your experience. - Kelly McAllister, Guest Relations Coordinator, kmcallister@lexusofsarasota.com

May 15, 2023

Our experience with this dealership has been mostly positive. They occasionally promise more than they deliver but are a solid dealership We would recommend them. More

by chchscholar
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to provide us with this feedback. We appreciate your business and want to ensure that we deliver the best service possible every time you come to Lexus of Sarasota. If there is any additional input you are able to provide that would help us improve our future service, please let me know. I am happy to address any questions or concerns you may have. Thank you! - Kelly McAllister, Guest Relations Coordinator, kmcallister@lexusofsarasota.com

May 14, 2023

The dealership was everything we’ve come to expect from Lexus. The staff was courteous, professional and concerned with my complete satisfaction. More

by William.w.Chapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
May 14, 2023 -

William.w.Chapman responded

Thank you!

May 15, 2023 -

Lexus Of Sarasota responded

Thank you for your excellent review, William! We appreciate your business.

May 14, 2023

The service dept is very professional. They are friendly and knowledgeable. My time was important to my service manager. My only thing I question is the lack of refreshments. A machine se More

by JOHANNAK0827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
May 15, 2023 -

Lexus Of Sarasota responded

Thank you for your excellent review and feedback! We are always looking to ways to improve, and we appreciate your input.

May 13, 2023

Tires were all overinflated to 4 different amounts. Price for service seemed expensive for 300000 check up Appreciate the loaner car Thanks More

by CFPAP22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
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