Lexus Of Sarasota - Service Center

Jason is always prompt and helpful when I bring my car to be serviced. He assures me that he will call if anything unusual needs repair other than my routine service work. If there is a delay in the time i be serviced. He assures me that he will call if anything unusual needs repair other than my routine service work. If there is a delay in the time it is ready he calls me. He is always courteous and friendly and helps me in picking it up when it is ready. I feel confident that my car will be taken care of properly when he is my manager at Lexus. More

Dee is always on top of what needs to be done. She knows her business and works to find the best solution for any problem. Herr people skills are excellent and she is a good advocate for her customers. her business and works to find the best solution for any problem. Herr people skills are excellent and she is a good advocate for her customers. More

RATINGS SHOULD INCLUDE A 6 NEVER HAD A PROBLEM WITH SCHEDULING,INFORMATION PROVIDED AND DELIVERED.HAVE HAD FOUR MERCEDES, TWO AUDIS, TWO PORSCHES. ALL SECOND BEST. DEE LOGAN THE BEST. SCHEDULING,INFORMATION PROVIDED AND DELIVERED.HAVE HAD FOUR MERCEDES, TWO AUDIS, TWO PORSCHES. ALL SECOND BEST. DEE LOGAN THE BEST. More

Dee Logan is extremely knowledgeable and explained in detail why it was so important to to perform this service on my 400h hybrid vehicle. This is my second Lexus, and they just somehow continue to im detail why it was so important to to perform this service on my 400h hybrid vehicle. This is my second Lexus, and they just somehow continue to improve perfection. More

This a great dealership in every respect. One of the important reasons is the existance of a terrific customer service representative. Her name is Dee Logan and she is one of the best in the business. E important reasons is the existance of a terrific customer service representative. Her name is Dee Logan and she is one of the best in the business. Eager to please and efficient in every respect she is at the top of her game. She makes a great difference and is very valuable to the company. More

We responded to internet solicitation for service and was assigned a time and a service advisor (Lisa). Upon arrival advisor was not ready and were seen by Liz. She took the order and we waited over an hour assigned a time and a service advisor (Lisa). Upon arrival advisor was not ready and were seen by Liz. She took the order and we waited over an hour or two until Charlie de Martini, our usual advisor came to see us and went over our order and what the car needed. We obliged, and the car was ready in less than hour. De Martini was very helpful and knowledgeable, giving us good advise concerning the service of the car. Lisa was a disappointment. More

Debbie, as always, was great. This is my thrid new Lexus from Wilde so I've had the opportunity to work with Debbie for several years. She is always upbeat, cheerful, an excellent communicator, and aware o from Wilde so I've had the opportunity to work with Debbie for several years. She is always upbeat, cheerful, an excellent communicator, and aware of my needs (to get in and out as quickly as possible). She does a great job. More

Dee Logan is by far the best representative ,in a string of very good representatives,we have ever worked with at Lexus. She is simply wonderful...Lee Solomon of very good representatives,we have ever worked with at Lexus. She is simply wonderful...Lee Solomon More

Dee is very pleasant to deal with and very efficient and obliging I feel very confident leaving my car knowing she will take care of being thorough in what i expect She is a true gem to work with Scott Bo obliging I feel very confident leaving my car knowing she will take care of being thorough in what i expect She is a true gem to work with Scott Bowman More

I brought my car in on Friday for an oil leak problem.Debbie Millis called and told me there were two other issues with the car. I don't believe that I gave permission to do any other services th problem.Debbie Millis called and told me there were two other issues with the car. I don't believe that I gave permission to do any other services than what I intended to have repaired. I appreciate having a loaner car,as the repair was not finished in one day. When I went to pay the cashier I was suprised that my bill was appprox.3x what I expected. I understand that the other issues needed repair but I would have probably waited. Debbie Millis must have seen my concern of having a larger bill than expected and offered me a tank of gas. I like the customer service given and Debbie Millis is an excellant employee. I am just concerned for myself and other customers who may have a similar experience. I am able to pay the bill,but what if I was not able? I believe that before the verbal approval is given by the service writer that maybe to repeat what is being done and the estimated entire bill should be agreed on. I maybe would have taken the water pump issue and timing belt replacement to my own mechanic at my convience. I believe that Wile Lexus is a good dealership but I wish my experience could have been Great in all aspects. Thank You for asking my opinon. Happy New Year! Sandy Erickson More