Lexus Of Sarasota - Service Center

Dee Logan is extremely knowledgeable and explained in detail why it was so important to to perform this service on my 400h hybrid vehicle. This is my second Lexus, and they just somehow continue to im detail why it was so important to to perform this service on my 400h hybrid vehicle. This is my second Lexus, and they just somehow continue to improve perfection. More

This a great dealership in every respect. One of the important reasons is the existance of a terrific customer service representative. Her name is Dee Logan and she is one of the best in the business. E important reasons is the existance of a terrific customer service representative. Her name is Dee Logan and she is one of the best in the business. Eager to please and efficient in every respect she is at the top of her game. She makes a great difference and is very valuable to the company. More

We responded to internet solicitation for service and was assigned a time and a service advisor (Lisa). Upon arrival advisor was not ready and were seen by Liz. She took the order and we waited over an hour assigned a time and a service advisor (Lisa). Upon arrival advisor was not ready and were seen by Liz. She took the order and we waited over an hour or two until Charlie de Martini, our usual advisor came to see us and went over our order and what the car needed. We obliged, and the car was ready in less than hour. De Martini was very helpful and knowledgeable, giving us good advise concerning the service of the car. Lisa was a disappointment. More

Debbie, as always, was great. This is my thrid new Lexus from Wilde so I've had the opportunity to work with Debbie for several years. She is always upbeat, cheerful, an excellent communicator, and aware o from Wilde so I've had the opportunity to work with Debbie for several years. She is always upbeat, cheerful, an excellent communicator, and aware of my needs (to get in and out as quickly as possible). She does a great job. More

Dee Logan is by far the best representative ,in a string of very good representatives,we have ever worked with at Lexus. She is simply wonderful...Lee Solomon of very good representatives,we have ever worked with at Lexus. She is simply wonderful...Lee Solomon More

Dee is very pleasant to deal with and very efficient and obliging I feel very confident leaving my car knowing she will take care of being thorough in what i expect She is a true gem to work with Scott Bo obliging I feel very confident leaving my car knowing she will take care of being thorough in what i expect She is a true gem to work with Scott Bowman More

I brought my car in on Friday for an oil leak problem.Debbie Millis called and told me there were two other issues with the car. I don't believe that I gave permission to do any other services th problem.Debbie Millis called and told me there were two other issues with the car. I don't believe that I gave permission to do any other services than what I intended to have repaired. I appreciate having a loaner car,as the repair was not finished in one day. When I went to pay the cashier I was suprised that my bill was appprox.3x what I expected. I understand that the other issues needed repair but I would have probably waited. Debbie Millis must have seen my concern of having a larger bill than expected and offered me a tank of gas. I like the customer service given and Debbie Millis is an excellant employee. I am just concerned for myself and other customers who may have a similar experience. I am able to pay the bill,but what if I was not able? I believe that before the verbal approval is given by the service writer that maybe to repeat what is being done and the estimated entire bill should be agreed on. I maybe would have taken the water pump issue and timing belt replacement to my own mechanic at my convience. I believe that Wile Lexus is a good dealership but I wish my experience could have been Great in all aspects. Thank You for asking my opinon. Happy New Year! Sandy Erickson More

Wilde Lexus and Dee Logan have gone beyond our expectations to satisfy us with a repair to our RX330 (2006). Our problem( noise) was worked on extensively and seemingly repaired. When it was evide expectations to satisfy us with a repair to our RX330 (2006). Our problem( noise) was worked on extensively and seemingly repaired. When it was evident that it was still there, they repaired it again. This time with success. We were supplied with a loaner each time so our lives and schedules were not affected. We were treated extremely fair and with respect. Dee has won our hearts with her customer relations skills. Having been business owners ourselves, we would love to have had someone like her in our business. What an asset to Wilde! Thank you Dee and the hard working mechanics. Thank you Wilde Lexus for a job for a job well done! More

i bought my 209 lexus brand new from wilde and always had it seviced from day one i would not think of going any where else the people are the best from the parts department to the service department when yo it seviced from day one i would not think of going any where else the people are the best from the parts department to the service department when you go for just anything like polish or advice they are on it in a flash my service manager charles is very informative in all areas of the car i just love going there even if its just for a car wash i live round trip from my house 50miles and would not think of going any where else i have a lot of trust in all there service from the phone call to make a appointment to al the personal that greet me and make me feel like a king joe zampino More

We had a concern about peeling paint on the front grill. Jason not only checked into the concern, he was able to have the grill replaced at no cost to us. We barely mentioned our concern and Jason took ove Jason not only checked into the concern, he was able to have the grill replaced at no cost to us. We barely mentioned our concern and Jason took over and proceeded to act on our behalf. We would highly recommend Wilde Lexus of Sarasota to anyone interested in a Lexus or who needs Lexus service and, in addition, we'd highly recommend Jason as a Service Advisor. More