Lexus Of Sarasota - Service Center

Service lot to be desired I could have got my repairs done alot cheaper but decided to go with Lexus not only for the good service they should provide you but to have a piece o I could have got my repairs done alot cheaper but decided to go with Lexus not only for the good service they should provide you but to have a piece of mind. Well you can throw all that out the window. Service has a lot to be desired and lost my piece of mind with them also..... Car was suppose to be done first week of June called Thursday and they said they are pretty much done, just have to have glass company come in morning and finnish it up. Called Friday afternoon and they stated glass company not there yet, called monday around 9:30am and the lady said glass company has not come yet and I have it on my list to call, not much urgency on her part . Ask to speak to manager, she stated he is not in office but will have him call me back. Hour and half past no call, 11:00am called Wilde and asked to speak to the person who the manager reported to and was asked to leave a VM so I did and you know what 1:00 and still nothing..... I will not buy another car from these people!!! More

service experience I recently returned for my second warranty covered repair and the intake expert (Debbie) was efficient and kind. However, the service problems again I recently returned for my second warranty covered repair and the intake expert (Debbie) was efficient and kind. However, the service problems again were not solved. While not high on the list of "life issues" my car was expensive and purchased with the expectation that follow up and service would be above that of other dealers. I believe Lexus has defaulted on this promise and no longer is worth the extra purchase money. Beautiful facility, free coffee and TV, and the illusion of upper class marketing but the Lexus service experience has left me a disappointed consumer. I would recommend reviewing consumer blogs prior to venturing to this dealership specifically, and Lexus in general. I certainly wish I had. More

Checking on 2016 models Always had a great experience with Wilde Lexus. The next car I purchase (2016) will be the 3rd car purchased from Wilde Lexus. Waiting "patiently" f Always had a great experience with Wilde Lexus. The next car I purchase (2016) will be the 3rd car purchased from Wilde Lexus. Waiting "patiently" for Nov. to purchase my new vehicle! More

Exceptional service While vacationing in Sarasota, I experienced an ongoing issue with my 2014 IS250 that my dealer in Canada had been unable to solve. I found the servic While vacationing in Sarasota, I experienced an ongoing issue with my 2014 IS250 that my dealer in Canada had been unable to solve. I found the service I received at Wilde Lexus, and especially from Service Consultant, Tim Eldredge, to be exceptional. Tim was determined to get to the root of the problem, using all the diagnostic resources available in the process. During the four days that my vehicle was at the service centre, Tim kept me informed of what was being done, which I truly appreciated. The technicians were able to determine the cause and the necessary work was completed. As a visitor to Florida, I felt that the service that I received was truly of the highest quality. What could have been a very stressful situation was made to be pleasurable by the courtesy and professionalism that Tim provided. More

I highly recommend Wilde Lexus of Sarasota! I wanted to get some accessories installed on my IS, and the experience couldn't have been easier with Wilde Lexus of Sarasota. Thanks in big part to I wanted to get some accessories installed on my IS, and the experience couldn't have been easier with Wilde Lexus of Sarasota. Thanks in big part to Patrick (my sales professional) and Brittany (my sales advisor), and not to mention the parts/service departments. Patrick and Brittany took great care of me from start-to-finish, so much so in fact, I feel as if I barely had to do anything besides showing up and paying, of course. I've had such a positive experience with this dealership and its staff, that I really couldn't recommend them highly enough! A huge thanks to Patrick and Brittany! Because of you guys, Wilde Lexus has gained another satisfied customer. More

Vacation at Lexus I felt like I was on vacation at the Hyatt as I spent the better part of the day at Wilde Lexus. Although I just came in for service, I casually aske I felt like I was on vacation at the Hyatt as I spent the better part of the day at Wilde Lexus. Although I just came in for service, I casually asked about a beautiful car in the showroom. Everyone who needed to respond did so with speed and care, even though there was no guarantee of a sale. Customer service is definitely on the top of their list. Selling was subtle. Everyone had a specialty and the the hand-off from one expert to the other was seamless. I bought a dream car when all I needed was a seatbelt repair. More

If there was a way of giving a 10 I would Moved my service from PA to Florida What a difference !! Wilde Lexus and especially Bridget make you feel special. They jump through hoops to get th Moved my service from PA to Florida What a difference !! Wilde Lexus and especially Bridget make you feel special. They jump through hoops to get things done correctly and timely. Glad I found this wounderful place for service of both my cars More

Good Folks to Do Business With Last April, prior to leaving Sarasota I met with Jim Lally and informed him to purchase a used 2010/11 Lexus convertible and asked he contact me in th Last April, prior to leaving Sarasota I met with Jim Lally and informed him to purchase a used 2010/11 Lexus convertible and asked he contact me in the fall.. Jim called me Sept./Octwhen I was home in NYS. He was very helpful, but I found a car(2011 IS 250C) in Dec. elsewhere. I was in the area this April when the car needed a 30K service. Dee Logan worked with me and set up the appointment and also helped me secure a part I needed. She was a real pleasure to deal with. At that time i noted to her that I needed some instruction re the navigation unit, etc. She set me up with Peter Namerow. He made an appointment at my convenience and my spouse and I got a tutorial from him. He was nice to work with, specially since i am practically a computer illiterate. He, of course, could not go over everything the system is capable of as that would take more time than I, or most other folks, could allot to the task. However, he did go trough the basics, set up our phones via Bluetooth, and answered any questions we had. When we where done he simply told me to call him where ever i was if I had any specific questions in the future. All in all a very nice fellow. I found this experience to be most helpful and based upon it will be using their services whenever I may be in the area and in need of same. More

I went to Wildelexus for the 5k checkup on my new RX 350. Mrs Dee Logan is my service contact and I made the appointment, However over the next few months I had to cancel several times due to illness. W 350. Mrs Dee Logan is my service contact and I made the appointment, However over the next few months I had to cancel several times due to illness. When I did get to Wildelexus I arrived 2 hours early. Dee never said anything about me being early and took me right in and processed my paper work. She had a loaner waiting for me and in a few minutes I was gone. When I returned my car was serviced, cleaned inside and out. I couldn't ask for better service than that. Dee is a wonderful person and made me feel at home throughout the process. I have bought several new cars from Wildelexus and would not deal with any other dealer. More

Unexpected service needed. Eileen was patient, looked up car warranty information and promptly informed me roadside assistance would be calling me. Keith from roadside assistance called within 1/2 and withi car warranty information and promptly informed me roadside assistance would be calling me. Keith from roadside assistance called within 1/2 and within an hour was servicing the vehicle and shortly thereafter my vehicle was operating. I have had the need for roadside assistance with BMW, Cadillac, Jeep, and Nissan, Lexus far exceeds service over any other dealer where I have owned a vehicle from before. More