1,228 Reviews of Lexus Of Sarasota - Service Center
Out of town an needed service - Oh Yea ! Called and was worked in quickly . Dee Logan was my service agent. OUTSTANDING - Understanding - Five Stars - Most Helpful. Clean facility and very Called and was worked in quickly . Dee Logan was my service agent. OUTSTANDING - Understanding - Five Stars - Most Helpful. Clean facility and very nice employees. Plenty of comfortable waiting areas with beverages and snacks to make customers comfortable. Dee Logan was most helpful in understanding exactly what we needed and what we did not need. This helped us get back on the road quickly, safely and economically. Wonderful experience Great people FIVE STARS More
Above and beyond excellent service I have been living part time is Sarasota and back in June I purchased my 2013 RX350 from Lexus in Atlanta my home town. Right after my purchas I have been living part time is Sarasota and back in June I purchased my 2013 RX350 from Lexus in Atlanta my home town. Right after my purchase I went back to Sarasota and decided to get my front windows tinted match the rest of the tinting on the vehicle. I called around several window tint places and called Wilde Lexus. They did the job cheaper than most of the quotes I got and did a stellar job. Over the last few months, we have made many trips back and fourth to Sarasota and subsequently have had two 5000 mile services done there. My service manager has been Brittany Reese and I could not be happier. When I had my last service done, the car had an issue with the wheels. Since the car was a CPO,Brittany was able to get approval from Lexus to take care of the repair at no cost. The work was done very well, but I ended up having a small cosmetic issue that I was not able to notice for a few days. Upon finding the issue I called Wilde Lexus and Brittany was able to come through for me in taking care of it here in Atlanta. I am very happy with the quality of customer service I have received and having people on staff like Brittany and her supervisors has made doing business with Wilde Lexus a treat. I'm very happy to have bought a Lexus, especially when you know what you can expect with a dealership after purchasing. More
The emplolyees on the service drive were rude. Service drive employees were too busy chatting with each other to assist me when I pulled up. One of them finally broke away from the conversation gr Service drive employees were too busy chatting with each other to assist me when I pulled up. One of them finally broke away from the conversation group to ask me what I wanted. I didn't have an appointment and was told that I needed to make one and that they were very busy. That was it. No suggestion of how to make an appointment or to whom I might talk to about making an appointment. I later sent an email to the contact location on their website. I never heard from anyone at Wilde. It appears that poor service extends to other departments at this business. More
Excellent Service Manager Debbie Millis has been our service manager since we purchased our first Lexus in 2003. She has always been very courteous, friendly and helpful to us Debbie Millis has been our service manager since we purchased our first Lexus in 2003. She has always been very courteous, friendly and helpful to us. She lines up a loaner car when necessary and has made or rescheduled our appointments for service to accommodate our needs. More
Purchase Brittany my service advisor has been keeping an eye out for me for a year she put me in my new re 350 because if her I believe in ur entire team She Brittany my service advisor has been keeping an eye out for me for a year she put me in my new re 350 because if her I believe in ur entire team She had Greg work with me and all the way through me justin in fiancé it was a great jonoresure experience Again because if Brittany in service commitment to her. Clients is why I drive 30 Miles farther than a closer dealership and the rest of the team kept My faith More
Just looking Looking at the 2017 RX350 while my 2015 RX350 was being serviced. Brad Smith showed me all the new the new functions of the 2017 RX350 has. Was plan Looking at the 2017 RX350 while my 2015 RX350 was being serviced. Brad Smith showed me all the new the new functions of the 2017 RX350 has. Was planning to trade in 2018 but purchased the 2015. Would recommend Brad if you are looking to purchase. More
Great service from Dee Logan We've had our Lexus service through Wilde Lexus on Clark Road for about 3 years now. Dee Logan has been our service person ever since. She always pull We've had our Lexus service through Wilde Lexus on Clark Road for about 3 years now. Dee Logan has been our service person ever since. She always pull through for us. Dee treats us like a family which made us feel very comfortable dealing with her and Wilde Lexus service. We trust Dee. More
Service Dee Logan This is my 4th car through Lexus on Clark Rd. with awesome and great service. This last car, I bought off show room floor which had awesome sport whe This is my 4th car through Lexus on Clark Rd. with awesome and great service. This last car, I bought off show room floor which had awesome sport wheels. After having my car for 3 years, my one rim went bad and could not be replaced, because the mfg didn't make that wheel anymore. Lexus put another really nice wheel on my car including new tires and at n/c!!!!!! My present tires would not fit on new rim, so LEXUS DID THE REPLACEMENT FOR NO CHARGE!!!!! Going the 7th mile to keep me happy!!!! There isn't another Car Dealer that I have ever heard of that would give this kind of service. More
Fantastic service Today I had my first certified service on my Lexus. Dee Logan my service manager for my last three cars again exceeded my expectations. She was the re Today I had my first certified service on my Lexus. Dee Logan my service manager for my last three cars again exceeded my expectations. She was the reason I purchased my car at Wilde Lexus. Shortly after I called for an appointment I received an email confirmation of my appointment. On the day of the service I received a reminder of my appointment. I received a cell message from her telling me when the car would be ready. I absolutely will continue to recomment this dealership. More
Car Maintence I always work with Brittany Reese when I schedule maintenance to my car...she always listens, smiles, and helps me with all my car needs! I actually l I always work with Brittany Reese when I schedule maintenance to my car...she always listens, smiles, and helps me with all my car needs! I actually look forward coming into Lexus just to talk to her!!! I would also li8ke to thank the wonderful detailers there WOW they do an AWESOME job!!! Kriscie Fralin More