Lexus Of Sarasota - Service Center

Greg Dowdy did and excellent job fing me a car! Great dealership! Bought 3 cars from Greg Dowdy! Very helpful and knowledge was great! My family came from a Kentucky to buy a car from Greg Dowdy Great dealership! Bought 3 cars from Greg Dowdy! Very helpful and knowledge was great! My family came from a Kentucky to buy a car from Greg Dowdy More

My husband and I were at Wilde this a.m. 2.27. We deal with Tim Edlredge and he took wonderful care and time with us to solve our reason for service visit. It was easy for Tim to explain to us the prob with Tim Edlredge and he took wonderful care and time with us to solve our reason for service visit. It was easy for Tim to explain to us the problem with Global opening. Also had a good experience with Kenny in your technology dept. He paired my phone because it somehow was disconnected. We are vacationing in Venice and appreciated the great Customer Service. Please commend Tim Eldredge and Kenny for the Romeos from N.J. Thanks. More

Scott was friendly and informative. Very easy to deal with as were all staff at Wilde Lexus This is the second vehicle I purchased there with as were all staff at Wilde Lexus This is the second vehicle I purchased there More

Great Customer service! I have been a customer for almost 20 years. Yesterday I came in for service on my 2009 Lexus RX 350 which has 110,000 miles on it. It was in bad sha I have been a customer for almost 20 years. Yesterday I came in for service on my 2009 Lexus RX 350 which has 110,000 miles on it. It was in bad shape so I decided a new car was in my future! Tim and Bill connected me with Amanda Farmer. She asked me my budget and not only found me a wonderful new 2020 Lexus but my payments came in under what I was hoping to pay. I couldn't be happier. Merry Christmas to me! The entire process was very smooth and easy. I'd recommend this team any day! Thank you Lexus More

Wilde Lexus One day after I got my 2020 Lexus ES350 I got a windshield ding. Not only did I get my windshield fixed, but I also got all the cameras associated wit One day after I got my 2020 Lexus ES350 I got a windshield ding. Not only did I get my windshield fixed, but I also got all the cameras associated with the windshield sensors recalibrated. All of this was organized by the owner of Wild Lexus, in one day, with a loaner car provided! It was made easy and painless and I would recommend this dealership to anyone! More

Excellent Lexus Service Dee Logan and Gary Goglia were extremely helpful in her recommendations for necessary service for our used SC 430 we just purchased from Wilde Lexus. Dee Logan and Gary Goglia were extremely helpful in her recommendations for necessary service for our used SC 430 we just purchased from Wilde Lexus. She is knowledgeable and I recommend her highly as a service advisor. Greg Brock was a great salesperson and Gary Goglia did a fantastic job servicing our new used SC 430. Thanks all of you for a job well done. Wilde Lexus demonstrates that teamwork is important to a successful business and happy customers. Mark and Eileen Cassidy More

Top Notch Service I have bought several new cars over the last 25 years and can tell you Steven Archer is one of the best service managers I have ever met. When you say I have bought several new cars over the last 25 years and can tell you Steven Archer is one of the best service managers I have ever met. When you say they will bend over backwards to make sure you are happy, I honest think Steven would try to do a back bend to prove it. Excellent customer service which is hard to find now days. More

I have been a loyal customer since 2000 I bought a new 2004 LS 430 from Wilde after having them service my LS100 for years. I am a resident of Sarasota and I am very loyal to all repair com I bought a new 2004 LS 430 from Wilde after having them service my LS100 for years. I am a resident of Sarasota and I am very loyal to all repair companies I work with. 1 plumber, 1 electrician, 1 car dealer. I understand it is a business they need to make money . I never took my Lexus to be serviced anywhere else, but I have felt over the last number of years that they are just trying to hustle me. Buy this, buy that , spend double for an oil change etc. I've had enough, they charged me $267 to plug an OBD reader in for 10 seconds to tell me that I need to spend over $800 to do the repair. No thank you , I went local found a small bussiness owner and he charged me a third of what Wilde Lexus tried to hustle me for. I will never go back . Thanks for nothing Debbie. More

updated review of prior bad experience I am commenting on a previous review below, I submitted for an unsatisfactory experience. Jay Losey did reach out to me to review my concerns, unfortu I am commenting on a previous review below, I submitted for an unsatisfactory experience. Jay Losey did reach out to me to review my concerns, unfortunately the situation still exists, and he was not able to resolve it. I do appreciate him taking the time to explain his position in detail. He also indicated he has submitted to Lexus photos which I submitted to him documenting the variation. My vehicle was in for service, Lexus courtesy replacement of dash pad due to deterioration. New dash pad does not match the other existing interiors trim colors. After the work was completed and I brought this to the attention of the service representative Debbie Mills. I was told my older vehicle parts were worn and that is why they did not match. New replacement pad is lighter in color than existing parts, if weathering were the issue the older parts would be lighter than new parts. In speaking with the service representative all they indicated was they ordered the correct part number and said, give it some time and they should eventually match. When I reached out to the service manager Jay Losey who was indicated on the service order form if I did not have a extremely satisfied experience, he didn't even have the courtesy to return my call. I was never advised prior to having work completed that there was a possibility the new dash pad may not match the existing interior trim colors. I was never advised prior to having work completed that there was a possibility the new dash pad may not match the existing interior trim colors. When I asked about putting the old dash pad back in, they indicated they were not able to do that. The old pad had some minor small sticky areas, but at least matched the other interior trim pieces. The old pad had some minor small sticky areas, but at least matched the other interior trim pieces. They refuse to accept that possibly the manufacturer of the part did not match the interior correctly or if they were unable to do so, they do not care. Their position seems to be we replaced the part, doesn't seem to matter if it matches or not. When I first went in to get the situation evaluated the service representative asked if the door trim had issues, I said no. Now they claim the door trim was never included with the replacement. More

Great Service I want to compliment both Jason Peters and your roadside assist service man, Keith. Both did outstanding jobs for us, Jason when we brought our RX350 I want to compliment both Jason Peters and your roadside assist service man, Keith. Both did outstanding jobs for us, Jason when we brought our RX350 in for routine service and Keith when we need roadside assistance for a dead battery. Both men we courteous and very personable and very helpful. Please give each one an stably for us! William Thornbury More