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1,224 Reviews of Lexus Of Sarasota - Service Center
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August 31, 2022
I have been a Lexus customer for 12 years, but just moved to Florida, started to go to Wilde in Sarasota. I was assigned to Roberto Castrodad, I have met him for 3 service appointments, same experience ever to Florida, started to go to Wilde in Sarasota. I was assigned to Roberto Castrodad, I have met him for 3 service appointments, same experience every time. He doesn't communicate well, doesn't seem to care to listen, is rushed to his responses and his unprofessional with his answers. I saw that someone else recently (on August 12, 2022) reported same experience with him in this review channel. I will be asking to be assigned to another customer service advisor who is customer focused. More
by rossl1
Employees Worked With
Roberto Castrodad
August 05, 2022
He does not communicate updates with me well and frequently refers to his evaluation every visit. His service should speak for itself. He seems unprofessional . I'm not confident he will communicat frequently refers to his evaluation every visit. His service should speak for itself. He seems unprofessional . I'm not confident he will communicate with me on a part I am waiting for. When I tried to talk to him about lack of communication he abruptly ended the conversation verses making me feel heard, which is part of custom service. The rest of the staff is great! More
by nss2518#
Employees Worked With
Roberto Castrodad
March 11, 2022
Jeff was absolutely wonderful! ! I walked around the car lot for a bit just to see if someone was going to ask me if I needed help! When I arrived to the lot I arrived for an oil ch ! I walked around the car lot for a bit just to see if someone was going to ask me if I needed help! When I arrived to the lot I arrived for an oil change for my Lexus is 200T and decided well, while I wait I’ll browse the lot. As I walk a guy comes over and says, “Hi are you being helped by anyone?” “Are you interested in anything? I turned and said actually yes, long story short, I am now a new owner of a Lexus RX 350L, thank you Jeff, for taking the time to meet my needs patiently and efficiently. The total process took less than 2 hours. Thank you Dan, who helped work me into the SUV of my dreams!! I have seen myself in this SUV for years, this was truly a dream come true!! Thank you Steve for your generosity and promptness as well! More
by Amaysp5
March 04, 2022
Been a Lexus customer since 2002. Very dangerous and disturbing service experience Feb. 28, 2022. No one will take responsibility for letting us take our car on I-75 with 14 pounds of Very dangerous and disturbing service experience Feb. 28, 2022. No one will take responsibility for letting us take our car on I-75 with 14 pounds of air in rear tire. Lisa was less than helpful and quite arrogant. More
by Roclark268@gmail.com
Employees Worked With
February 25, 2022
The Lexus Staff is great to work with! They treat you like you were family. Great experience! They treat you like you were family. Great experience! More
by skier1
Employees Worked With
Other Employees :
Frank Justin, Tim Eldridge, Roberto Castrodad
January 13, 2022
I came in for tires for my LS460 and this Lexus Hybrid on the showroom floor caught my eye so I fell in love with it. Brad was the only sales person that offered to help me. He was very helpful and we cut the showroom floor caught my eye so I fell in love with it. Brad was the only sales person that offered to help me. He was very helpful and we cut a deal right away.😀 More
by jojowalls
Employees Worked With
Brad Smith, Roberto Castrodad
November 29, 2021
Jason is the ultimate professional with high integrity, commitment and outstanding customer care. we have known Jason for ten years and trust him explicitly. commitment and outstanding customer care. we have known Jason for ten years and trust him explicitly. More
by kjso6212
