Lexus Of Sarasota - Service Center

I’ve worked with Jason for several years. He is a conscientious professional, personable and serious about his job. He is one of the reasons I keep coming back. He is a conscientious professional, personable and serious about his job. He is one of the reasons I keep coming back. More

After my previous service I tried to reach my service consultant Fausto multiple times and left several voicemails. The front desk also left a message with him and assured he would call me back which nev consultant Fausto multiple times and left several voicemails. The front desk also left a message with him and assured he would call me back which never happened. When I scheduled the 40,000 service that I did this week I spoke to someone about changing consultant and they gave me Tim. My confirmation email then had Fausto as my consultant again and I emailed saying that I would not make the appointment if it was not changed to Tim beforehand. I received a voicemail saying that Tim was the consultant and they had fixed the issue. When I arrived with my car for my 11am appointment they again told me that my consultant Fausto was coming to meet me. Again, I had to mention that it was supposed to be Tim and they had to get him. At around 11:30 Tim came to meet and said the service would take 1hr to 1.25hrs. At 12:38 I received the video from the tech working on the car saying that it was ready and that my consultant would meet me shortly. 45 min later I went in to the office and asked if shortly is supposed to be 45 min or if something was wrong. Tim came and saw me 15 min after that asking if I wanted the car washed. All in all my simple 40,000 mile service took 3hrs. More

Scheduler was terrific. Very customer service oriented. Service was ok. I wish I had asked for the report to show the alignment before and after the service. The real proble Very customer service oriented. Service was ok. I wish I had asked for the report to show the alignment before and after the service. The real problem for me was when I picked up the car.it wasn’t clear where to proceed after I returned the loaner so I went to the cashier and paid my bill. I waited 15 minutes - no car. Finally walked out to ask, and the very helpful person doing car intake solved the problem. Got I’m my car and the steering wheel was dirty. I don’t love coming home from the dealer and having to wipe off the steering wheel. I will go again because I have prepaid maintenance but I’m not sure I’d recommend them for those who don’t. More

It is always a pleasure to work with Tim. He, together with your technicians, make a repair or service always timely and pleasant. He, together with your technicians, make a repair or service always timely and pleasant. More

Roberto handled my service well - he explained the additional services needed and I agreed they needed to be done additional services needed and I agreed they needed to be done More

I may be repeating a review sent previously but I wanted to make sure that I was appropriately recognizing the service and professionalism provided by Jason Peters. I have been buying/leasing cars at Lexus to make sure that I was appropriately recognizing the service and professionalism provided by Jason Peters. I have been buying/leasing cars at Lexus of Sarasota for years and Jason is a big part of the reason that my wife and I return to Lexus of Sarasota. Jason is the ultimate professional! More

Professional Courtesy Caring for the safety on his customers Most of all, he keeps me and my family in a very safe car customers Most of all, he keeps me and my family in a very safe car More

I had a very pleasant experience. The staff is very polite. I felt very comfortable. The staff is very polite. I felt very comfortable. More

They always deliver prompt and thorough service. Service writer is always pleasant and eager to assist. Service writer is always pleasant and eager to assist. More

Excellent service by Lisa Rubendunst. ..Found the cost of hydraulic hood lift ($600) a bit extreme, but I assume it is market price...overall service was superior ..Found the cost of hydraulic hood lift ($600) a bit extreme, but I assume it is market price...overall service was superior More