Lexus Of Sarasota

Mr. Walsh was quick, pleasant and efficient in taking care of our tire problems. We needed help right away and had a very bad experience in the past with another emergency service. This was a simalar sit care of our tire problems. We needed help right away and had a very bad experience in the past with another emergency service. This was a simalar situation BUT Keith Walsh really had the knowledge and experience to help this time. We were so glad we called Wilde Lexus! More

This is the third Lexus that my husband and I have purchased from Wilde. We have never had a problem with Lexus reliability, which is more than I can say about the other luxury cars we have owned. T purchased from Wilde. We have never had a problem with Lexus reliability, which is more than I can say about the other luxury cars we have owned. Tom McComber was very knowledgeable about the vehicle and pointed out what had been changed in the last three years (we traded in a 2007 model). In addition, the customer relationship was not over when we drove out of the parking lot. We received follow up phone calls, emails and training. While we attended a dealership sponsored class on the use of the navigation system, we also received a complimentary car wash. The following week David Trimble came out to our house and spent an hour coaching us on the navigation system and taught us how to use the new features. This is a top notch dealership that offers excellent service. Every employee is friendly and helpful. If you bring your car in for service, you have the choice of borrowing another Lexus, or waiting at the dealership. If you choose to stay at the dealership, Wilde has provided comfortable lounges with TV and refreshments as well as computers with internet access. Did I mention that my husband really likes the complimentary car washes? More

I had a great experience. He is a very good salesperson but still cared about my needs as a buyer. He answered all my questions and helped me choose a good car! I would definitely recommend him to all my but still cared about my needs as a buyer. He answered all my questions and helped me choose a good car! I would definitely recommend him to all my friends. I will come to the dealership for future servicing and buying my next car! Thank you! More

Outstanding guest/customer service and technical expertise with Dee. On two recent service request(8/6 & 8/20) Dee negotiated major replacement parts (not covered under warranty) for two vehicles, a expertise with Dee. On two recent service request(8/6 & 8/20) Dee negotiated major replacement parts (not covered under warranty) for two vehicles, at no charge, I was only reponsible for labor and installation cost and the repairs and replacement work was like new. Dee is a "competitive advantage for Wilde Lexus"! More

Jack is a pleasure to deal with. Wilde Lexus and Lexus overall has the best service bar none of any other car manufacturer/dealer I have evr seen. I have owned BMWs, Mercedes, Audi, Acura etc. and nothing overall has the best service bar none of any other car manufacturer/dealer I have evr seen. I have owned BMWs, Mercedes, Audi, Acura etc. and nothing comes close to Lexus as a brand and its stellar customer service. Jack and the team there are the reason I have purchased 4 cars from there and hope purchase 4 more in the future. Regards, Dominic Yacovella More

DEBBIE IS THE GREATEST. SHE IS A TRUE PROFESSIONAL SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WI SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WITH AND MAKES ME FEEL LIKE SHE REALLY CARES ABOUT THE SERVICE I RECEIVE. JIM MATSON More

Jack has always been Johny on the spot , When I call he is very nice and professional. He always does what he says sometimes even more than he says. 1. He calls me back with answers within minutes is very nice and professional. He always does what he says sometimes even more than he says. 1. He calls me back with answers within minutes 2. He works his hardest for me always. 3. This is my third Car purchase with Jack in the last 7 years 4. If Jack didn't work for Lexus I would not buy a car from your dealership. 5. Because I trust him and respect him I always seem to return to My trusty Jack Mumaw. 6. I just bought a Mercedes from Jack not because I couldnt buy one from our local dealer but because I truely trust him as a friend. Jacks the Best out on the market today ??????? Gwendolyn H kruse More

My husband and I were not looking to purchase a car when we stopped at Wilde Lexus. I saw a car on the lot that I thought I would be interested in when I was ready to buy, probably later on in the year and we stopped at Wilde Lexus. I saw a car on the lot that I thought I would be interested in when I was ready to buy, probably later on in the year and stopped to take a look at it. Jim Lally came out to talk with us and was very friendly and helpful, answering any questions we had. He was in no way pushy. He seemed genuinely happy to just talk with us and entertain our interest in the car. We left the dealership after test driving the car and talking with Jim, still not totally sure we wanted to consider the purchase. Obviously, we did buy the car and have been very happy with it. Jim and all of the other people we dealt with in making the purchase were terrific. Friendly, courteous, and professional fairly describes our experience. We have had some service issues with the car and Wilde Lexus has dealt with them immediately without hesitation. I have always dealt with Jason Peters in the service department who is really a gem. Wilde Lexus is just that much better having such a true gentleman on their team to deal with their service customers. I can't say enough good about Wilde Lexus. Everyone there has been wonderful and deserves mention by name. Regretably, I can't remember them all. Again, Jim Lally and Jason Peters, you guys rock. Sincerely, Karen L. Green More

I would like to commend Jason, my service manager and Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exc Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exceptionally diligent and Jason kept me informed throughout. Kudos to both of them. Dorothy Schmidt More

In the last several years, I have bought 2 cars from Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyot Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyota reliability and quality. With one exception, we have always found the Wilde Service Advisors to be helpful, friendly and competent. Our current Service Advisor, Jason Peters is especially outstanding. Despite our very generally very positive with the Wilde Service Advisors, early on in our experience with Wilde, we had some issues with Service Department Management. Since a change in Service Department Management, our experience has been uniformly positive. A service visit to Wilde is a genuinely pleasant experience and the efforts made by Wilde management and staff to make it so are very much appreciated. We plan to continue to do all of our automobile business with Wilde for the foreseeable future. Our only current criticism of Wilde concerns repair prices. Lexus cars are expensive, as is quality service and extras such as loaner cars, etc. So Lexus owners expect and are willing to pay premium prices for service. In some cases however, the price differential between Wilde and other ASE Certified repair shops is extreme. For example, in response to a Wilde online ad, we queried the price for headlight service. The price quote was $154, vs $34 for the same service at Sam's Club. Similarly, brake pads at Wilde cost $500 per axle, several times the price elsewhere. We've had several similar experiences and have reported them on Wilde feedback forms. In summary, if Wilde management could find a way to bring some of these repair costs in line with other providers, Lexus customers would be happy to pay a reasonable premium for the quality service they expect and receive at Wilde and I would have nothing left to criticize! More