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Lexus Of Sarasota

Sarasota, FL

4.7
8,198 Reviews
Welcome to Lexus of Sarasota, your full service Lexus dealer offering new Lexus, used luxury car sales, Lexus parts and accessories, financing and factory-trained service technicians. As a Lexus authorized dealership, we are committed to delivering exceptional service aimed at your complete satisfaction. Our passion is providing you with a world-class ownership experience. We share the thrill you get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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4883 Clark Road

Sarasota, FL

34233

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Showing 8,198 reviews

August 12, 2024

I am appalled that we were not told that it would take months and months to get a second key fob. Our sale rep said it would take about one month. Lexus headquarters said october at the earliest. I wou More

by HELLINGERLYNN
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Brad Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Lexus Of Sarasota responded

Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We absolutely understand your frustrations with the delay in the second key fob. Your loyalty to the Lexus brand is important to us and we want to make this right. Please contact us at your earliest convenience by calling 941-924-3040 or emailing kmcallister@lexusofsarasota.com. Thank you again, I look forward to addressing your concerns. – Kelly McAllister, Guest Relations Coordinator

August 12, 2024

Several issues made me concerned with their integrity. Might be careless in the best case. More

by rickrose
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Greg Dowdy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Lexus Of Sarasota responded

Thank you for taking the time to share your feedback with us, we are sorry to hear that you had a less than idea experience with us. I would appreciate the opportunity to speak with you regarding your experience, so I can address your concerns and learn from our shortcomings. Please contact me at your earliest convenience. - Kelly McAllister, Guest Relations Coordinator, kmcallister@lexusofsarasota.com, 941-924-3040, extension 1092

August 11, 2024

Absolutely the most pleasant car buying experience we’ve had in fifty years. From our salesperson, Ana (with a great assist from Christopher), to the sales manager, Shaun, and Kenny at the closing, it was e More

by srq2002
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shaun Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Lexus Of Sarasota responded

Our goal is to provide a pleasant buying experience for all our guest, I am so happy to hear this was evident in your visit. We can't thank you enough for sharing these kind words about your time with our team. Your business and feedback are appreciated, please let us know if there is anything else we can do for you!

August 09, 2024

We really liked working with John Taylor. He was really helpful and understanding throughout the process. More

by caduever
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Lexus Of Sarasota responded

Thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with John and the team. We appreciate your business and look forward to working with you again in the future - until then, let us know if there is anything we can do for you!

August 08, 2024

Great experience! They will go above and beyond to deliver exceptional customer experience! Our sales person Jeff kept searching (and I’m talking weeks) until he found More

by colleen0623
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Serensky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scottie Best
Aug 12, 2024 -

Lexus Of Sarasota responded

We are so lucky to have such an amazing team here at Lexus of Sarasota, I am grateful that Jeff's dedication to quality service was evident in your experience. Thank you for taking the time to share your great experience with us and the community!

August 04, 2024

Very welcoming everyone was very friendly and attentive. I would highly recommend your dealership. Thank you More

by lisa.m.ray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonia Pupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Penman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Lexus Of Sarasota responded

We appreciate the fantastic review and are glad we could be of service. Thank you for choosing Lexus of Sarasota! If you have any further needs or questions, just let us know!

August 03, 2024

They were friendly and efficient. Made the car buying experience easy. A very good experience. More

by DAWDAG4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damon Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Lexus Of Sarasota responded

We appreciate the fantastic review and are glad we provided a positive car buying experience. Thank you for choosing Lexus of Sarasota - if you have any further needs or questions, please reach out!

August 02, 2024

Carl was great to work with but one of the managers would not come down $800 on a six figure car. Until a week later so we had to drive back to Sarasota for a total of 4 hours of driving time. I think it’s i More

by davidallen2941
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Lexus Of Sarasota responded

We are happy to hear Carl provided a positive buying experience, he is a real asset to the team here. We appreciate your feedback and thank you for taking the time to share it with us. if there is anything else we can do for you, please let us know!

August 01, 2024

Great Service Damon was a very helpful sales person would highly recommend if looking for a new car More

by jackieweeks4
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Damon Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Lexus Of Sarasota responded

Thank you for recommending Lexus of Sarasota! We strive for excellent customer service, and I am happy to hear the Damon, and the team achieved this with you. If there is anything else we can do for you, please let us know!

July 31, 2024

The dealership was very helpful in finding a vehicle. They were very fair and easy to work with. More

by craig.carey1990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Fellows
Aug 12, 2024 -

Lexus Of Sarasota responded

Thanks for the awesome review, Craig! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Let us know if there is anything else we can do for you!

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