Lexus Of Sarasota

Kenny Clark, Finance, took several days to respond to my multiple emails. I felt I was completely neglected. Kenny gets 1 star. multiple emails. I felt I was completely neglected. Kenny gets 1 star. More

Ordered vehicle from Santiago & I was very impressed. Paperwork was ready at my appointment time. Rest of paperwork went very smoothly also. Love my new RC300. Paperwork was ready at my appointment time. Rest of paperwork went very smoothly also. Love my new RC300. More

Santiago was my salesperson and he was great! Answered my online questions and made the process easy and did not pressure me into anything. Lexus finance was fast and understandable. I would high Answered my online questions and made the process easy and did not pressure me into anything. Lexus finance was fast and understandable. I would highly recommend! More

My wife and I made the 44 mile drive (one way) to Lexus of Sarasota with the intent of purchasing a new 2024 Lexus RX350 as we literally worked out all the numbers via email/texts before leaving our house. of Sarasota with the intent of purchasing a new 2024 Lexus RX350 as we literally worked out all the numbers via email/texts before leaving our house. We arrived around 3pm and after my wife took the vehicle for a test drive, we informed our Sales Rep we would like to purchase the vehicle. That was at 4pm. We were fortunate enough to be in a position to pay cash for the vehicle. The paperwork was drawn up and our Dales Rep brought out the initial invoice for a quick review before heading into the finance office. I noticed the $1000 military discount I was promised was not included on the invoice. I was then informed that since I was paying cash, I could not get the military discount. Instead of just reducing the price $1000, I had to go through the process of submitting a loan application through Lexus Financial to get the discount financing only a small portion in order to qualify for the discount. The loan was approved allowing us to wrap everything up. Or so we thought. We were then informed by our Sales Rep that a dealer meeting was called and that we would have to wait until it was over to proceed. We waited to a little after 6pm. The dealership knew we wanted to register the vehicle in SC as we split our time between our homes in FL & SC. Documentation was requested by Lexus Financial to prove we owned property in SC which we provided but everything we provided (Electric bill, paid property tax receipt, Deed) was not sufficient. Reminder, all of this in order to get the $1000 military discount. The Finance Manager finally decided to proceed with signing all the documentation and allowing us to forward additional documents after returning home (within 24 to 48 hours). We signed all the paperwork then proceeded outside to take part in a delivery orientation with one of the technology representatives. We were the last ones at the dealership at this point. An abbreviated orientation was done and we were encouraged to come back to the dealership for a more thorough one at our convenience. During the technology orientation, the rep noticed no gas was in the vehicle. We waited for the vehicle to be gassed up. Lexus of Sarasota boasts about the Sarasota Lexus Advantage program which includes some nice dealer performed options including a protective screen placed on the large 14 inch screen. It was not on there. Also, the Lexus detail/cleaning kit that is part of the plan was not in the vehicle. After 5 1/2 hours at the dealership, we left for the 44 mile return trip home. As of this review (9/2/24), the screen protector has not come in to the dealership but we did make the 88 mile round trip drive to take part in another delivery orientation. On a side note - I received a email from Chris Lima (General Manager) to reach out to provide feedback on our purchase experience. I called and left a voicemail. I received a return call/voicemail about a week later apologizing for the delay as he was in Europe. While at the dealership doing a more thorough orientation, I asked to speak with him since I was at the dealership. I was informed he was not there so I called and left him another voicemail while standing in the dealership. (that on 8/28/24). I am still waiting on a response. I wanted to wait to speak with him before submitting this review but have spent enough time on this transaction. More

Austin is very knowledgeable about all the vehicles and was a pleasure to work with. He kept me informed on my vehicle and the shipping and when it was delayed. He even came in on his day off since my car was a pleasure to work with. He kept me informed on my vehicle and the shipping and when it was delayed. He even came in on his day off since my car came in and I was able to get my car without having to wait for his next day to work. I'm loving my new GX550! More

Best car dealer experience I ever had, super profesional team, we will go back again! team, we will go back again! More

Our salesman Ben was outstanding. He kept us well informed of the delivery date of our vehicle. He also made the transaction very smooth. He kept us well informed of the delivery date of our vehicle. He also made the transaction very smooth. More

The customer service was amazing from the time we got out of our vehicle. Lima, our sales person, was knowledgeable and kind. She was personable, too, making the process not as “unfun” as car buying can be. of our vehicle. Lima, our sales person, was knowledgeable and kind. She was personable, too, making the process not as “unfun” as car buying can be. More

A wonderful, easy and stressless experience! Ana was very kind, patient and really listened to what I was looking for! Same day purchased ! Very excited for my new car Ana was very kind, patient and really listened to what I was looking for! Same day purchased ! Very excited for my new car More

Great Great, great great great great great great great great great great great great Great, great great great great great great great great Great, great great great More