Lexus Of Sarasota | Page 12

Had to wait a long time for an RX350h but I guess this is true at all Lexus dealerships. The staff were always polite and nice to deal with. true at all Lexus dealerships. The staff were always polite and nice to deal with. More

Django was totally awesome to work with. We were dreading the car buying process but he made it more than enjoyable! We were dreading the car buying process but he made it more than enjoyable! More

Will be much nicer after construction completed, Daryl was very responsive and easy to work with during the entire process! was very responsive and easy to work with during the entire process! More

everything went amazing, all details of the vehicle purchase was great. Michael was great and all of the team. purchase was great. Michael was great and all of the team. More

The sales process was great, and Jordan answered all my questions. The paperwork was straight forward, and I appreciated getting a thumb drive of my documents to store. As it was late in the day, and they questions. The paperwork was straight forward, and I appreciated getting a thumb drive of my documents to store. As it was late in the day, and they wanted to detail my vehicle, I left it with them to pick up the following day. I told them I'd be in between 2-3 and texted them that I was on my way. Unfortunately, Jordan had an emergency and had to leave and when I asked for him the receptionist said he was with a customer. We waited for 15 minutes and asked again, and the receptionist said she would have someone find him. After another 10 minutes we asked again and finally they got a sales manager to see what was happening. It took another 20 minutes to find the keys and tag and get my car ready for me to drive home. It would have been better if the receptionist was more proactive instead of making me wait. Everyone was nice but it felt a little chaotic which was unfortunate since the sales experience was good. More

Great service. So glad to have traded in my Tesla for an rx450 hybrid. Best decision ever. Lexus of Sarasota was great. Will buy my next car from Lexus of Sarasota. So glad to have traded in my Tesla for an rx450 hybrid. Best decision ever. Lexus of Sarasota was great. Will buy my next car from Lexus of Sarasota. More

Jamie was very professional and easy to work with. He answered all our questions with no hesitation. Will recommend him and Lexus of Sarasota to people in the future. He answered all our questions with no hesitation. Will recommend him and Lexus of Sarasota to people in the future. More

Perhaps the least professional and combative buying experience ever. Kaleb's lack of professionalism and almost juvenile reaction to my concerns almost led me to end the negotiation. But, I wanted the experience ever. Kaleb's lack of professionalism and almost juvenile reaction to my concerns almost led me to end the negotiation. But, I wanted the vehicle and got stuck with a horrible salesperson. During the process, no supervisor intervened. It's been a couple of weeks and the typical follow-up call to insure customer satisfaction never came. Hopefully, Lexus of Sarasota will never have another vehicle that I desire because I'd likely have to pass. More

Great experience! Jamie Dickinson in sales was exceptional—super knowledgeable and genuinely focused on making the process as enjoyable as possible. It is evident he t Jamie Dickinson in sales was exceptional—super knowledgeable and genuinely focused on making the process as enjoyable as possible. It is evident he truly wants to deliver the highest level of customer service, and that’s exactly what he did. Kenny and Chris in finance were also great, making everything seamless. The entire team was professional and helpful. I can’t recommend them highly enough! More

David Chilovich provided great service. We transacted via Costco which was very efficient. The process for trading in our previous car was excellent. We transacted via Costco which was very efficient. The process for trading in our previous car was excellent. More