Lexus Of Orland

Warranty work on RX350 Our power seat driver's side squeeked when lowering. Lexus lubed the mechanism and cured the squeek. Also, a fragile cover over the NAV chip wouldn't Our power seat driver's side squeeked when lowering. Lexus lubed the mechanism and cured the squeek. Also, a fragile cover over the NAV chip wouldn't snap shut. I was afraid to break it and it was also fixed. Tire pressures were equalized an all four corners. Good work by the Orlando Lexus service department. More

Superb Customer Service & Prices can't be Beat! I have been buying and leasing new Lexus autos since 2011 here, couldn't be happier. A BIG shout out to Kevin Martin, Sales Manager at Lexus of Orl I have been buying and leasing new Lexus autos since 2011 here, couldn't be happier. A BIG shout out to Kevin Martin, Sales Manager at Lexus of Orland. We couldn't be more satisfied and pleased with final deal, his outstanding customer service, pure honesty, and professionalism. And certainly a huge thank you to our very qualified sales consultant, "Our Guy" Mr. Jim Boulos... This gentlemen know a lot. And will assist from beginning to end of your lease or sale to your next new Lexus. If you have a question about any option, hooking up the systems, he makes sure all was ok weeks after the sale too. A real gem of a person. If you're looking for someone who is trustworthy and real then Kevin is your person. All promises were kept in every aspect of our transaction. Kevin will go above and beyond and truly will give you the best deal possible at the time.. It doesn't get any better than that. Nice, personable guy to help you. Honestly, from the first contact with the receptionist to the other sales consultants roaming the sales floor and if they encounter you, like Bob Vittorio offering water, coffee, etc to ensure you are satisfied, or require anything. Chris, sales, who met in the lot, to the porters and auto delivery, all AAA+.... Service is fantastic too!...If you want a great experience that will spoil you, goto Lexus Orland service. Amazing, and they bend over backwards for you...I promise that! The only very minor, minor hiccup, weird thing was the finance guy Mike Bannos, who only printed the docs, no real other interaction. From the first hello at the sales "cube", and kinda handshake, I perceived this guy had an "edge" to him. He was kinda brushing off anything said to him in an argumentative/confrontational type of response behavior to everything I said, or he liked to state things differently. Maybe he is one of these auto finance guys that thinks he knows it all. It appeared he was miffed that I refused to purchase the service maintenance contract also, and argued about that too, first time I ever experienced this. I will write this off this to a REAL bad day, and he wanting to get home since it was 9:00 pm. I see he has had a long history w/ auto business, he still gets 5 stars because I know he wouldn't be part of team if he was like this to all the customers, all the time....and above comments are only my opinion. Just remember, Kevin is the main person for the money/complete deal, period. Overall, I won't allow one finance person sway me now or from future deals, EVER. Oh, and thank you to Chris Merx too, all all those email reminders, etc from Tara!.....And Again to Jim. Kevin, you have a great team here. AAAA+++++ Kevin is the best manager that dealership has had! I highly recommend this dealership and especially these two gentleman! More

40;000 mile check ! Everything was done well and quickly, with recommendations as to what needed to be done in the near future. Love the car wash service and the loaner Everything was done well and quickly, with recommendations as to what needed to be done in the near future. Love the car wash service and the loaner car service. More

Excellent Service Always Lexus of Orland always deliver presidential customer service. Friendly staff always willing to help the customer you can't ask for a better Lexus deal Lexus of Orland always deliver presidential customer service. Friendly staff always willing to help the customer you can't ask for a better Lexus dealer More

Flawless and Exceptional! Chris is very patient and thorough with his work and is very informative about all things Lexus. I’d highly recommend him to anyone interested in a ne Chris is very patient and thorough with his work and is very informative about all things Lexus. I’d highly recommend him to anyone interested in a new car! Thank you Chris and Lexus of Orland for a wonderful shopping experience!! More

Horrible service They don’t communicate well with each other. Had issue with warranty details that still hasn’t been resolved. I regret purchasing my vehicle here. Mik They don’t communicate well with each other. Had issue with warranty details that still hasn’t been resolved. I regret purchasing my vehicle here. Mike in financing was very rude and disrespectful, should’ve known it trickles down to the service department. More

best customer service this dealer was very nice the workers were very helpful and they were not pushy they let you have time to process your thoughts before signing any pap this dealer was very nice the workers were very helpful and they were not pushy they let you have time to process your thoughts before signing any paper work which was nice. More

Best experience at a car dealership We absolutely loved Lexus of Orland but most importantly, Marek. The care and experience we have received from him was exceptional and now we know whe We absolutely loved Lexus of Orland but most importantly, Marek. The care and experience we have received from him was exceptional and now we know where to go if we need to purchase another car! Thank you for everything! More

Chris M. is awesome! this is our 2nd lease from Lexus of Orland and Chris worked with us both times. Overall very smooth and a bull crap free process. We will be back for this is our 2nd lease from Lexus of Orland and Chris worked with us both times. Overall very smooth and a bull crap free process. We will be back for #3. More

145K Service The staff at Lexus of Orland are always professional and courteous. I enjoy the beautiful waiting areas. The complementary snacks and drinks are great The staff at Lexus of Orland are always professional and courteous. I enjoy the beautiful waiting areas. The complementary snacks and drinks are greatly appreciated. More