Lexus Of Orland

Wait Time Unacceptable After having to wait for an unusual amount of time. Brian the Service Center manager (during that time) was condescending and rude. Fred the consultan After having to wait for an unusual amount of time. Brian the Service Center manager (during that time) was condescending and rude. Fred the consultant seemed inexperienced and unsure of himself. More

Well done The appt was as scheduled, my questions all answered. My service rep explained what was done and the wait time was not too bad. I left happy. The appt was as scheduled, my questions all answered. My service rep explained what was done and the wait time was not too bad. I left happy. More

Customer Service Alfredo was very nice. The customer service was awesome. He was the best service person I’ve had since coming to Lexus. I was very happy Alfredo was very nice. The customer service was awesome. He was the best service person I’ve had since coming to Lexus. I was very happy More

Excellent, friendly, courteous, and attentive. Great service. Great work. Very clean atmosphere. Very quiet! Spotless clean restrooms. Good coffee and cookies. Very nice employees. Quick service. I Great service. Great work. Very clean atmosphere. Very quiet! Spotless clean restrooms. Good coffee and cookies. Very nice employees. Quick service. I love when I leave with a car wash. More

Good service, but pricey and constant upsells! Took 1 hour 45 minutes for a scheduled oil change and tire rotation. Service advisor was nice, but they are obviously trained to up-sell. Recommended Took 1 hour 45 minutes for a scheduled oil change and tire rotation. Service advisor was nice, but they are obviously trained to up-sell. Recommended to align rear wheels, but the price was TWICE as much as other places that just do tires. Also, recommended to do brakes, even though they are in the yellow. Price: more than I’ve ever paid to do brakes, by far. The service technicians do a good job. No complaint with that. Main complaint is service here always seems to take longer than it should, and the cost is extremely high. More

top notch service I have been a Lexus owner for decades. My choice consists of auto luxury and overall performance as well as superior customer service received in eve I have been a Lexus owner for decades. My choice consists of auto luxury and overall performance as well as superior customer service received in every department. Lexus of Orland Park as meet my expectations. More

Great Service Advisor Fred Barrios was very kind, extremely helpful and thoroughly explained the services required. The only issue I had was that my back seat looked as if Fred Barrios was very kind, extremely helpful and thoroughly explained the services required. The only issue I had was that my back seat looked as if someone decided to have their lunch in it. I know now to check the interior as well as the outside of my car before I leave the dealership. More

very helpul and friendly visit. Tracey helped me with any questions and really made my visit at lexus for my first service on my is350 very pleasant and will only come back to lexus Tracey helped me with any questions and really made my visit at lexus for my first service on my is350 very pleasant and will only come back to lexus of orland to work with Tracey More

Length of time All was great. Took a little longer than I expected. Mike was very apologetic about it.Everyone was extremely nice. Not sure what the problem was. All was great. Took a little longer than I expected. Mike was very apologetic about it.Everyone was extremely nice. Not sure what the problem was. More

45,000 mile maintenance check. I have had good results with the service, finance and sale department. The service advisers that I have had contact with were cordial. I have enjoyed I have had good results with the service, finance and sale department. The service advisers that I have had contact with were cordial. I have enjoyed working with staff there. More