Lexus Of Orland

Had and great experience with my new car I decided to get a new car around the holidays and I just have to say I had a great experience. I loved how I was able to take the time to learn how t I decided to get a new car around the holidays and I just have to say I had a great experience. I loved how I was able to take the time to learn how to use the new features in my car. The staff was very helpful, especially Martha and Marek. More

Great customer service Very attentive, professional and customer friendly. Keeps you in the know of what's going on with your vehicle. Waiting areas are clean and comfortab Very attentive, professional and customer friendly. Keeps you in the know of what's going on with your vehicle. Waiting areas are clean and comfortable and all staff is friendly More

Can't say enough about how pleasing the whole experience wa The car sold itself the facility had a friendly feeling. Bob and Mike were very friendly and easy to talk to. We are very pleased. The car sold itself the facility had a friendly feeling. Bob and Mike were very friendly and easy to talk to. We are very pleased. More

Friendly, hard working, accommodating! Marek, Jimmy Mac, and Mike were all phenomenal! They worked hard to structure a deal that met my needs, made the execution of the deal as simple/fast Marek, Jimmy Mac, and Mike were all phenomenal! They worked hard to structure a deal that met my needs, made the execution of the deal as simple/fast as possible, and are genuinely good people! If you’re looking for a reputable team and dealership who are easy to work with and willing to get you in a premium vehicle at an affordable price, with solid financing/leasing options look no further. Special thanks to Marek for working hard to ensure all of our needs continued to be met even after we pulled off the lot! More

Oil change The service was OK however my service guy Mike was wonderful the mechanic whoever change my oil I was not happy with that because they did not turn The service was OK however my service guy Mike was wonderful the mechanic whoever change my oil I was not happy with that because they did not turn off the maintenance light nor did they put a new sticker in the left side of the window and that will be the second time that this has happened to me When bringing my car in for service so I was not please with that overall it was ok...I am not sure if this is happening because I have a older car or what but in the beginning when I will bring my car in for service everything was always together but now the last two times I brought my car in for service I was not happy at all More

Very accommodating! Repair was very expensive, but Tony Cessario and sales mgr were able to work w me on the final cost. Service staff very friendly and helpful! Repair was very expensive, but Tony Cessario and sales mgr were able to work w me on the final cost. Service staff very friendly and helpful! More

Not willing to reach full potential for customer service ex! I thought that when you purchase a luxury car the service as well as service writers would want to earn your business.I did not get that from my whole I thought that when you purchase a luxury car the service as well as service writers would want to earn your business.I did not get that from my whole experience I had a couple simple problems and when I left I still had the same problems More

30k mile service Excellent service. Everything was handled very well. The service representative (Fred) was very helpful as was the used car sales manager. The cash Excellent service. Everything was handled very well. The service representative (Fred) was very helpful as was the used car sales manager. The cashier (Karen) was also very helpful and pleasant to interact with. Overall, very good experience. More

polite, nice, clean As usual they did a great job, but, I am old and I was driving home and realized that they had not reset the gauges. Had no outside temperature and n As usual they did a great job, but, I am old and I was driving home and realized that they had not reset the gauges. Had no outside temperature and no mileage left before needing gas. Also my GPS screen now has a split screen and I don’t like it. After fooling with it got the temp and mileage back correctly but can’t figure out the screen. Now it is frigid out so I will go back when it warms up. I am sure it is something simple I just can’t figure it out More

10,000 mile service Very pleasant experience at Lexus of Orland! Service staff members were all very knowledgeable and service was completed in a timely manner. I highly Very pleasant experience at Lexus of Orland! Service staff members were all very knowledgeable and service was completed in a timely manner. I highly recommend Lexus of Orland! More