Lexus Of Orland

Excellent customer service I have been purchasing vehicles at this dealership for 20 years. The customer service has always been outstanding. My recent visit and conversation wi I have been purchasing vehicles at this dealership for 20 years. The customer service has always been outstanding. My recent visit and conversation with service rep was great. More

Great experience From when I pulled in the service door I got great customer service. From the person who greeted me to the young lady asking customers if they would From when I pulled in the service door I got great customer service. From the person who greeted me to the young lady asking customers if they would like something to drink. More

Great Service Department Experience I have been purchasing vehicles at this dealership for many years. I have always been more than satisfied with their outstanding customer service. Th I have been purchasing vehicles at this dealership for many years. I have always been more than satisfied with their outstanding customer service. They have always been honest and reliable, which is greatly appreciated ! More

Decent..could have been better Just got an oil change. They didn't put my reminder sticker in my window...i need that to remember when my next oil change is due.. Tony is mailing m Just got an oil change. They didn't put my reminder sticker in my window...i need that to remember when my next oil change is due.. Tony is mailing me the sticker .Lastly they washed my car without my permission..Ido not run my car through automatic car wash..i hand wash my car.. ..so i was a bit upset about that. Next time i'l tell them not to wash my car. More

Great experience with my lease Everyone I worked with was very thorough, helpful, and friendly. Mike did a great job of explaining all of the features. I would definitely recommend Everyone I worked with was very thorough, helpful, and friendly. Mike did a great job of explaining all of the features. I would definitely recommend this dealership. I Iove my new RX! More

Did not complete everything that was asked. The service personnel person was nice.. I should had look at my car on the things I asked to get fixed before I left the dealership. The service personnel person was nice.. I should had look at my car on the things I asked to get fixed before I left the dealership. More

Very good experience My salesperson was sammy. From the moment I shook his hand upon entering the dealership, he was very attentive to my car buying needs. He was able to My salesperson was sammy. From the moment I shook his hand upon entering the dealership, he was very attentive to my car buying needs. He was able to address any and all concerns I might have had ,along with the rest of the sales staff i was very comfortable with my transaction. I would definitely recommend this dealership. It was a no pressure, relaxed atmosphere. I have bought many cars in my lifetime and that is a quality that is rare. More

Too pushy in service I felt to pressured to get a tire rotation every 5k miles if I don’t want to leave it at that, please okay? xxx I felt to pressured to get a tire rotation every 5k miles if I don’t want to leave it at that, please okay? xxx More

First time Lexus customer I just felt welcomed. Sammie made me feel like I could drive off with whatever car I decided I liked. He seemed more excited about me being a new cust I just felt welcomed. Sammie made me feel like I could drive off with whatever car I decided I liked. He seemed more excited about me being a new customer than I was! More

Routine oil change Met by Mike in the service department. He was very helpful! Made recommendations after vehicle inspection. Checked my warranty- I had received a card Met by Mike in the service department. He was very helpful! Made recommendations after vehicle inspection. Checked my warranty- I had received a card from Lexus stating my warranty was running out. I had actually bought the extended warranty when we purchased the car. The lovely lady in the customer lounge was delightful! While we were there we looked at other vehicles-a couple different sales people approached us and were ready to answer any questions. Got a text from Chris Merz who is keeping an eye out for a car I might be interested in. The lady in the coffee area gave him my name! Good work! More