Lexus Of Orland

Long wait Had an 11:15 appt. got out about 1:15 for standard 10000 service. Too long. The service process is less personal. Told to sit in car until someone cou Had an 11:15 appt. got out about 1:15 for standard 10000 service. Too long. The service process is less personal. Told to sit in car until someone could help me. Service personnel were hospitable but the time involved was simply unacceptable. More

outstanding service Katie was an outstanding service rep. she had excellent customer service when resolving my issue with my check refund and locating the issue wrong wit Katie was an outstanding service rep. she had excellent customer service when resolving my issue with my check refund and locating the issue wrong with my car. More

Excellent Customer Service Sammie was great! He knew all the answers to my questions and when he didn’t he knew where to find it. He was pretty busy and never was pushy. Him and Sammie was great! He knew all the answers to my questions and when he didn’t he knew where to find it. He was pretty busy and never was pushy. Him and Bob gave me a great deal and made the numbers worked for me. Mike in financed helped get me a great deal on my extended warranty as well. More

Lexus of Orland Park My Services at Lexus of Orland Park was very high quality from my Service Advisors to the waiting area. Mr. Hightower's was very professional helping My Services at Lexus of Orland Park was very high quality from my Service Advisors to the waiting area. Mr. Hightower's was very professional helping me with the service. No long wait. More

Thanks for the hospitality! The service advisor Michael Maus was attentive, friendly and courteous. The staff were accommodating in the wait room, by offering refreshments and a The service advisor Michael Maus was attentive, friendly and courteous. The staff were accommodating in the wait room, by offering refreshments and asking if there was anything I needed during my time at the dealership. My experience of having my vehicle serviced was made pleasant by Michael and the staff. Thanks for the great hospitality. More

Great experience...as always! Forgive me for being bad with names, but I had a great experience via customer service after an unexpected mechanical failure with my vehicle resulted Forgive me for being bad with names, but I had a great experience via customer service after an unexpected mechanical failure with my vehicle resulted in a tow to the dealership. Everyone there is friendly and welcoming! More

Great people to deal with! From beginning to end it was open a very nice experience. When I first called Lexus dealership I spoke with Megan.. She went out of her way to make m From beginning to end it was open a very nice experience. When I first called Lexus dealership I spoke with Megan.. She went out of her way to make me feel comfortable. If it had not been for her I probably would not of come in. She was really great. I then was introduced to Kevin Martin who answered all my questions. When I told him what car I was interested in he brought one up. After test driving it I was not comfortable in it. He then suggested the ES 350. That was the one I bought and I love it!!! I want to give Kevin a special thank you !! I called him a couple times after I brought the car home and he was very pleasant on the phone. Thank you for all your patience. Mike Fredette and Martha Miller were pleasant and answered all my concerns. Let me not forget Lorenzo what a nice nice person. He came out twice and each time never lost patience with me. He answered all my questions. He is a real credit to Lexus. More

Pleasant Experience. I never mind taking my car in for service because the staff is very friendly, they keep you updated on the status of your car and the atmosphere is ve I never mind taking my car in for service because the staff is very friendly, they keep you updated on the status of your car and the atmosphere is very relaxing. More

Would have been a 5 I would have given a 5 accept when I arrived back at the dealership to pick up my car there was a man working on the corner of the building on a lift I would have given a 5 accept when I arrived back at the dealership to pick up my car there was a man working on the corner of the building on a lift trying to affix a very large awkward corner piece and he was working directly over my car. I take such care in parking my car is areas where it will not become damaged. The carelessness of whoever parked my car was very disappointing. I asked the cashier for my keys immediately so I could move it and she could see I was visibly upset. When she went outside she was shocked that no one bothered to move my car. More

Battery Replacement Customer service was great. My battery was replaced, vehicle washed and I was on my way. I inquired about the current warranty on my vehicle and rec Customer service was great. My battery was replaced, vehicle washed and I was on my way. I inquired about the current warranty on my vehicle and received answers promptly. I recommend this dealership for service. More