Lexus Of Orland

Good visit Everyone was great to my kids. The Cookies and drinks were great. Nice cars inside too 250 bucks for a key is a ripp off Everyone was great to my kids. The Cookies and drinks were great. Nice cars inside too 250 bucks for a key is a ripp off More

Car Shopping This dealership was very knowledgeable about their cars. We were pleased with our experience. We would recommend it to our friends and family. Thank y This dealership was very knowledgeable about their cars. We were pleased with our experience. We would recommend it to our friends and family. Thank you. More

Proud Lexus Owner Not only was my ‘09 LS460 services well. I was pampered with hospitality above and beyond! My vehicle was promoted received and next steps were both Not only was my ‘09 LS460 services well. I was pampered with hospitality above and beyond! My vehicle was promoted received and next steps were both emailed and printed for my convenience, as a form of checklist for repairs to come. Overall, 9 out of 10 stars! Free Service would have gotten the 10th star but, nothing’s perfect! Proud Owner XOXOXO More

good experience We had a very good experience at Lexus of Orland Park Knowledgeable staff, very friendly and helpful. Everything went very smoothly. Would recommend t We had a very good experience at Lexus of Orland Park Knowledgeable staff, very friendly and helpful. Everything went very smoothly. Would recommend this dealer and these people More

Great experience! Sammie, Jimmy and Martha are the best. Thanks so much for everything. Great selection of vehicles and the process was very easy. I love my new RX Sammie, Jimmy and Martha are the best. Thanks so much for everything. Great selection of vehicles and the process was very easy. I love my new RX 350. More

Very Professional and Patient! Aiman,very detailed and professional! Martha very professional and patient! Excellent job! Thanks for being so kind and love the warm welcoming enviro Aiman,very detailed and professional! Martha very professional and patient! Excellent job! Thanks for being so kind and love the warm welcoming environment! Will recommend More

Great customer service I love Lexus of Orland. My sales person, Chris, was excellent and the service Center, Tony is great too. Recommended if you want exemplary treatment. I love Lexus of Orland. My sales person, Chris, was excellent and the service Center, Tony is great too. Recommended if you want exemplary treatment. More

Efficient, courteous and helpful Everyone was friendly and knowledgeable and my servicing only took 45 minutes after the servicing my car was washed and ready for me out front! My ser Everyone was friendly and knowledgeable and my servicing only took 45 minutes after the servicing my car was washed and ready for me out front! My service rep was extremely courteous More

Accommodating....cooperative. From my phone conversations all the way through our purchase and financing...We felt we were treated with respect and understanding. We will recommend From my phone conversations all the way through our purchase and financing...We felt we were treated with respect and understanding. We will recommend this dealership to others going forward. More

Declining Service I took my car in for an oil change but needed to leave it overnight because a couple of things needed to be repaired. Before leaving, I was asked to I took my car in for an oil change but needed to leave it overnight because a couple of things needed to be repaired. Before leaving, I was asked to sign an agreement that I hadn’t been shown. I was to sign electronically. I explained that I don’t sign agreements without reading them. Therefore, the lady printed the agreement and marked off areas where I should place my initials. She decided to explain the areas, that I was to sign, by reading from her script. Yet, the script didn’t coincide with the verbiage on the agreement. I tried to explain that to her and the sales manager but it took a long time for them to understand the problem. Obviously, neither of them had compared the scripted information to what was on the agreement. To my consolation, one customer service representative (Kathleen Buchol) expressed that she understood what I was attempting to convey but that nobody had previously noticed the problem. She was friendly and responsive. The next day, since I hadn’t heard from the service desk by 4 p.m., I called to see when my car would be ready. Keep in mind, I would need to be notified and find a way to return by 6 p.m. (closing time for the service department). When I called, a representative informed me that the car was ready. Frustrated, I asked, “When was someone going to notify me?” To that question, she simply indicated that she didn’t know. My husband and I own 2 cars from Lexus of Orland and we have seen the service (at this site) decline over several years. Many people prefer to take there cars to a different Lexus dealer. I hope that the leaders at the Orland site will take a less casual attitude and attempt to provide the high quality service that I became accustomed to receiving. More