Lexus Of Orland

Excellent service and communication Kathy and the service associates were key in getting my car issues resolved in a timely manner. She kept me informed throughout the process, from sta Kathy and the service associates were key in getting my car issues resolved in a timely manner. She kept me informed throughout the process, from start to finish. More

Great service here at Lexus of Orland! My service experience was very good. All of the work was completed in a timely manner. The service writer is very nice to work with and the staff in My service experience was very good. All of the work was completed in a timely manner. The service writer is very nice to work with and the staff in the waiting area is very pleasant and welcoming. More

No Follow UP First I had to pick an answer for a recommendation - in the past it would have been an absolute Yes, now I really am not sure. I asked Morgan (my ser First I had to pick an answer for a recommendation - in the past it would have been an absolute Yes, now I really am not sure. I asked Morgan (my service rep) to have the service manager (she mentioned his name was Brace) contact me discuss the $4000 and $1000 estimates that I received from Lexus recently for services. I feel these amounts were extreme. I sent a survey previous survey response regarding this as well. No one has contacted me. I even reminded Morgan, and still never received a call or note. I have had 3 Lexus cars and have been using Lexus of Orland for service for over 20 years, and this is the first 2 times that I did not received a follow call or note. Very disappointing. However, the service helpers, attendant (offering refreshments) and the cashier were very accommodating and nice. More

Oil change Morgan Lee assisted me with my appointment. All went very well. She was able to let the service team know my time constraint. I was able to make my n Morgan Lee assisted me with my appointment. All went very well. She was able to let the service team know my time constraint. I was able to make my next appointment ahead of time. I was very satisfied. More

Great experience, as always. It takes great service and deals to build repeat and loyal customers. This is the 4th car I've leased through this dealer. Great job! It takes great service and deals to build repeat and loyal customers. This is the 4th car I've leased through this dealer. Great job! More

Web site I have been a customer since 2008 when I purchased a 2008 GS350 and loved the vehicle and service. I the purchased a 2010 LS 460 in 2011. I have had a I have been a customer since 2008 when I purchased a 2008 GS350 and loved the vehicle and service. I the purchased a 2010 LS 460 in 2011. I have had all service done at your dealership and booked most on the website. In the past when booking on the website you were given the cost of the services you wanted. This practice of letting you know the price of your service is no longer available. I don’t understand why you have taken away this option, maybe thinking the price will chase customers away. People will come if the service is good and the interaction with the website and the representatives understood. Please add the pricing back to website for the customers like myself who believe in your dealership. More

$200 an hour! Spent 2.5 hrs for 30,000 mile check that was supposed to cost me somewhere in the neighborhood of $500. But, no add $800 more and another hour to my v Spent 2.5 hrs for 30,000 mile check that was supposed to cost me somewhere in the neighborhood of $500. But, no add $800 more and another hour to my visit. 30,000 miles seem a little early for needing new rear brake pads and rotors and fuel injector clean. Not really happy with my experience. More

Service Visit Anthony Cesario was helpful. Answered questions I had. was available as needed. Wanted to speak to someone regarding purchasing lease but was directed Anthony Cesario was helpful. Answered questions I had. was available as needed. Wanted to speak to someone regarding purchasing lease but was directed to sales More

Very Satisfactory. The service experience was satisfactory. The car was ready when I needed it and the service agent was helpful in explaining the work to be performed. The service experience was satisfactory. The car was ready when I needed it and the service agent was helpful in explaining the work to be performed. I did not feel any pressure to do anything. More

Excellent service Very friendly staff, efficient and conscientious. Service delivered on time at a good price. Purchased four tires also...very good price plus instan Very friendly staff, efficient and conscientious. Service delivered on time at a good price. Purchased four tires also...very good price plus instant rebate and manufacturer rebate. Thank you. More