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Lexus Of Orland
Orland Park, IL
2,524 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,524 reviews
May 23, 2024
I went in looking for a car to lease. Spoke with Sabreen (sales associate) and she found me a car within my budget. Sat down went over numbers and I put a deposit to hold the vehicle that Spoke with Sabreen (sales associate) and she found me a car within my budget. Sat down went over numbers and I put a deposit to hold the vehicle that was coming in.Sabreen calls me to tell me the vehicle is in early. I go see the vehicle and it’s not the vehicle I put my deposit down for. I put a deposit down for a 2025 and the vehicle they are trying to sell me is a 2024. The manager Junior also tells me the Spec sheet printed for me is wrong and the paper says 2025 but it suppose to say 2024. This place is a fraud! Please don’t trust them. Make sure you get copies of everything you sign and anything they are trying to sell you. Junior the sales manager is the wordy sales manager I have ever encountered! Terrible customer service. He won’t provide me with the paper they had me sign for the agreement made and told me to stop calling the dealership! He needs to be fired and go back to Toyota! Spec sheet that Sabreen printed for me is attached to this review, this is the car I put a deposit on and they tried to give me a 2024 and say the spec sheet was incorrect More
by taylor_spencer01
Employees Worked With
Junior Alvarez, Sabreen Khalifa
April 05, 2024
Please do not purchase your next vehicle from this dealership. I don’t even want to give this dealership one star, but I had to in order to leave a review. From start to finish, everyone at this deale dealership. I don’t even want to give this dealership one star, but I had to in order to leave a review. From start to finish, everyone at this dealership is a liar, and I wish more people would leave honest reviews about their experience. My mom had a car ordered and delivered to Lexus of Orland. Her experience ordering her vehicle over the phone was fine, and they wanted a deposit which my mom provided. The problems came once the vehicle arrived and it came time to go into the dealership. From the very beginning the salesman Alexs Aruna was a liar and very pushy. He kept trying to get my mom to finance the vehicle when there was no need to. He started treating us differently when we said that we weren’t interested in financing. After we filled out some paperwork, we were then transferred to the finance man named Ziad Altamimi. My mom had personalized plates that aren’t due to be renewed until the end of the May. She was trading in her current vehicle which meant that she was no longer going to own it. Ziad kept saying that he couldn’t transfer our plates because we need emissions in order to renew and transfer the plates. This is untrue. After we left the dealership I called the EPA, and I went to a DMV who both advised me that a dealership can transfer plates even if they’re up for renewal soon and there are just a few other steps that need to be taken. The woman from EPA told me that I should find a new dealership. I then contacted another dealership and explained our situation to them. They said it wouldn’t be a problem. There’s some extra paperwork to complete on the dealer’s end, but they do it all the time. I even called Lexus of Orland after I inquired more about the plates, and they weren’t backing down on their ongoing lie. Lexus of Orland is the most unprofessional dealership I have ever been to. When we were at the dealership trying to figure out the plate situation, Junior Alvarez and Bob Vittorio crowded around us clicking their pens and yelling that we were not going to pass emissions with our trade-in anyways. They kept repeating this, and my mom and I had enough. Not only was this behavior juvenile from staff members who claim to be managers, but it was utterly unprofessional. I kept telling them we were leaving, and they kept pushing us to stay and finally came clean that they just needed to make the sale since it was the end of the month. My mom called Alexs today to cancel the deposit she put down and he responded that they sold the car yesterday anyways. I found this comical because they still had my mom’s deposit, and on the transaction receipt it states that the deposit is only canceled when the purchaser requests their money back. This brings me back to them all being liars. I called the dealership and gave the girl at the front desk the VIN number of the vehicle my mom had on hold, and it turns out the vehicle was not sold yesterday and it is still on the lot. I could’ve even left my number and ac sales manager would’ve called me back to go see the vehicle. I then called the dealership to ensure that my mom will be receiving her money back. Junior Alvarez called me back shortly after and attempted to intimidate me which is harassment. Please do not waste your time or money at this dealership and go to a place that will value your business. More
by Kiki
Employees Worked With
Bob Vitorrio, Kevin Martin, Chris Kowalis, Ziad Altamimi, Alex Aruna, Junior Alvarez
February 17, 2024
Efren was very helpfull. He was available to answer any questions. My only complaint is that when the battery was changed we lost all stored data. Someone should have told He was available to answer any questions. My only complaint is that when the battery was changed we lost all stored data. Someone should have told us about this. More
by louseg
Employees Worked With
Efren Lopez
February 10, 2024
Check in was a breeze. The wait was 2 hrs which is reasonable. On all previous visits my car was washed but not this time. I was disappointed as the car was dirty. I drove The wait was 2 hrs which is reasonable. On all previous visits my car was washed but not this time. I was disappointed as the car was dirty. I drove to the nearest car wash and paid $47 to get a clean car. I have used this deanship since 2008. More
by lenette10
Employees Worked With
Dave
February 08, 2024
Anthony Cesario was attentive to my service needs which was the auto butler and the auto butler service did not take long also I was asked if I needed any other service I mentioned I would call for an appo was the auto butler and the auto butler service did not take long also I was asked if I needed any other service I mentioned I would call for an appointment for my future service More
by Foracarlisle
Employees Worked With
Anthony Cesario
January 31, 2024
Very efficient I arrived early for my scheduled appointment and that was not a problem- I was greeted promptly and my scheduled maintenance work was performed . They washed my car and that was a b appointment and that was not a problem- I was greeted promptly and my scheduled maintenance work was performed . They washed my car and that was a big help considering all the salt that was on it from the weather …. I am always very pleased with Orland Lexus ! More
by Antzeek0716
Employees Worked With
Efrain in Service , Mo Daoud
January 30, 2024
The service received on our Lexus 350 on 1/29/24 was truly outstanding from start to finish. Check in was efficient and quick. The service Specialist, Dave explained what would be done and estimated the truly outstanding from start to finish. Check in was efficient and quick. The service Specialist, Dave explained what would be done and estimated the time of completion. The customer waiting area was clean and comfortable. The service was performed in less time than estimated and Dave went over the details with me. The car was even washed before being turned over. Can’t say enough good things about all my experiences with Lexus of Orland from purchase to after sale. More
by John D
Employees Worked With
Sabreen Khalifa, Bob Vitorrio, Mike Bannos, Alex Aruna
January 14, 2024
Scammers! ! My car was inspected by a trusted body shop but they were not able to do the work. Because of the type of work required, we had no other choice but ! My car was inspected by a trusted body shop but they were not able to do the work. Because of the type of work required, we had no other choice but to take our car to Orland Lexus. I told them what the problem was and they quoted me $1800. Once I brought the car in they attempted to charged me $7k for the same repair they told me would cost $1800. I declined the service but was still out of over $400 for them looking at it. Beware!!!!! I DO NOT recommend this place. More
by mlovemc
Employees Worked With
Dave and General Manager
