Lexus Of Lehigh Valley

Great customer service I purchased a pre-owned 07 Lexus IS AWD; great deal and A-1 service Peter Becker, is an outstanding Lexus representative; great customer service, re I purchased a pre-owned 07 Lexus IS AWD; great deal and A-1 service Peter Becker, is an outstanding Lexus representative; great customer service, respectable and very knowledgeable to answer all question regarding my purchase. Most definitely appreciate the selfless service. More

Had four new tires installed and instructed them to replace the destroyed spare tire with one of the tires that was on the vehicle. Got a flat and went to install the spare and found it was the same d replace the destroyed spare tire with one of the tires that was on the vehicle. Got a flat and went to install the spare and found it was the same destroyed spare that I went into the dealership with. Contacted dealership about prior issue. Dealership responded immediately and resolved problem completely. Would go back based on this experience. More

Took in my 2006 GS300 with an A/C problem in October 2011. It was under extended warranty. They said they fixed it and I put my car up for the winter (RWD), and drove my AWD VW Passat until Spring. T 2011. It was under extended warranty. They said they fixed it and I put my car up for the winter (RWD), and drove my AWD VW Passat until Spring. This summer the A/C failed again, I believe because they made an agreement with the warranty company (Hendrick Autoguard from Hendrick Lexus in Charlotte) to do the bare minimum work. When I took the car back in they wanted to charge me $2400 for Lexus compressor, and $1400 for an aftermarket compressor. The warranty expired June 13. It was July 3, less than 3 weeks. Neither Lehigh Valley Lexus or Hendrick Lexus is willing to take responsibility for poor repairs or a warranty on a car that has less than 90k. The service manager (Jeff Whary) nor the general manager (Carl Hesse) will talk about the issue. I took my car back after contacting Lexus directly. Lexus will make the repairs, but that does not excuse Lexus of Lehigh Valley for arrogance and indifference. More

From start to finish Mike treated me with respect. I highly recommend this dealer and Michael Templeton for your next vehicle. Its a beautiful dealership and I felt like a king when I walked out. highly recommend this dealer and Michael Templeton for your next vehicle. Its a beautiful dealership and I felt like a king when I walked out. More

Lexus of the Lehigh valley dealership service dept is horrible. They are arrogant or simply don't care. All they care about is selling extended warranties, accessories, trying to convince you that you ne horrible. They are arrogant or simply don't care. All they care about is selling extended warranties, accessories, trying to convince you that you need this and that then they charge you an outrageous amount of money. Their loaner and pickup service is a joke. They will come up with any excuse for not having a loaner available. Just playing games until you just give up and arrange for your own transportation. My recommendation, don’t even think about dealing with them. I have dealt with Honda, Mazda, and Acura dealers and never had the same bad experience like Lexus of the LH. Be aware. More

When I saw that this dealer had a 2.3/5 rating, my first thought was boy, are they over-rated. Bottom line, this dealer reminds me of everything bad you might have ever heard about dealers. Maybe all Lexu thought was boy, are they over-rated. Bottom line, this dealer reminds me of everything bad you might have ever heard about dealers. Maybe all Lexus dealerships are like this one, I don't know. I do know, that I have purchased (new) Porsche, BMW, Honda, VW, GM & Chrysler....vehicles that met my needs at the time. Lexus of Lehigh Valley stands alone(negatively speaking) as compared to my experiences with the dealers for the other aforementioned brands. Lexus of Lehigh Valley is the pits. They welcome you you with open arms - you are family, until the sale is done. Worst car sales consultant I have ever experienced. More

While we were looking for our new car, we considered several Lexus models. The salesperson was able to give a demo ride. Although we liked the car, we did want to look at the other options (including several Lexus models. The salesperson was able to give a demo ride. Although we liked the car, we did want to look at the other options (including research on Dealer Invoice, etc) since there were extra accessories we definitely did not need or want. Instead of giving a printout of the invoice for the car we were considering, they gave a paper with the year, model and color. No brochure was offered. Telling us that a monthly lease woud be 'about-ish' was totally inadequate when no cap cost reduction, mileage, or lease duration was ever taken into consideration or discussion. My wife ended up buying another wish-list import and myself, a 2011 import as well. With a lukewarm reception and half-hearted sales pitch no wonder everyone is going elsewhere! I wouldn't recommend going there unless you just wanted to sit in a car to compare. They really don't seem to take their product seriously. or they have a straight salary and just don't care. More