Lexus Escondido

I purchased a brand new 2024 is 350 4 weeks ago & its already giving me issues, it smelled like burn & my whole screen went blank, i took it in to service & was told it was the dcm not working that it wa already giving me issues, it smelled like burn & my whole screen went blank, i took it in to service & was told it was the dcm not working that it was a factory defect & had to change it, that it would take 3 weeks to a month approximate to fix because the part needed to be ordered, first of all it is very unfair that im purchasing a brand new vehicle for lexus dealer to be selling me a defective car they say its out of their control to know which car will be defective but i think its more unfair that i the customer should pay so much money for a defective car. After a week of asking & trying to speak to a sales manager everyone i spoke to because i kept getting transferred over & over first i spoke to sophia in service i spoke to laurie wich they said was a manager but was unable to help me & i spoke to vanessa a service manager also unable to help me, my salesperson emiliano was trying for me to speak with sales manager sammy D but he never reached out to me,sales person Gurmeet said if i wanted to get out of the sale i would have to pay approximately 6,000 dollars i never said i wanted to get out of a sale all i want is to be given a safe non defective vehicle without me having to put another down payment, how hard is that to understand, all of them had no knowledge of how to go about the situation, was even told to go in person this past saturday i sat there over an hour to be told manager was not available until monday, i live 45 minutes away which again wasted my time i was unable to attend a very important personal matter because the loaner i was in was not able to be driven into mexico or i would be fined, again dissapointment there, for the same reason 4 weeks ago i purchased brand new car to be able to have a reliable working car that i can feel safe in with my kids, finally yesterday monday march 4th 2024 i was able to meet in person with a sales manager aj he tried to work with me asked me what i wanted & i asked to be placed in another vehicle that is safe & not factory defective he was able to give me diffrent options but wanted me to cancel my 7 year extended warranty that i purchased for the is 350 which is worth 4,500 so i could use it as a new down payment how dare they want me to pay again when just four weeks ago i left a 3,000 downpayment i think its ridiculous, i shouldnt have to pay nothing because it is not my fault i got stuck with a defective vehicle, I am rating it a one star very poorly because this location lexus of escondido needs more training to better their communication & customer service skills so that us consumers can be their number one priority. I have opened a claim with lexus corporate and will be waiting for a response, by far my worst experience purchasing a vehicle More

I bought a lexus tire protection warranty in 2022, because they scammed me by telling me that all I had to have was my tire thread at 4/32 and tell their service tech that I had a nail in my tires and because they scammed me by telling me that all I had to have was my tire thread at 4/32 and tell their service tech that I had a nail in my tires and the warranty would cover it. When I took my car for service the Service rep Tony said that he cannot do that because that would cause the third party that is in charge of the warranty ask for pictures and proof, or even sent an Investigator to them. So they where not concern about their practices, Tony was more concerned about getting caught scamming the warranty they sold me by scamming me and lying to me. Tony then told me I could put a nail in one tire at a time in a 30 day time frame so it would not raise suspicion and they wouldn't have to send proof. When j spoke with Tony's supervisor she said we can try that but if the Warranty department asked for proof I could still end up paying for the tires. Why is this dealership allowed to operate with such dishonest practices. They are robbing me 2 ways, one by charging me for the warranty and the other by telling me it's covered by Warranty when it's not they are just scamming you. Don't do buissness with these crooks and thiefs. More

Bought car in Sept, with tags July 2023. Had temp tag from dealer. Called number of times because I sensed the car reg and transfer was not going. I got blown off, then didn’t get return cal Had temp tag from dealer. Called number of times because I sensed the car reg and transfer was not going. I got blown off, then didn’t get return calls. After I visited the DMV and they said the VIN is not in there system. More calls more promises of return calls (which never happened), finally got response in Dec. Paperwork snafu at dealership. Meanwhile, I don’t have title and legally can’t drive the car. I asked, someone just needed to do research. Customer not listened to! No apology! Only out for sale. More

I'm very happy with the purchase of my new 2023 RX350h. Gurmeet was extremely helpful from the beginning to the end. I had specific options that I was looking for and he listened and delivered. This is the Gurmeet was extremely helpful from the beginning to the end. I had specific options that I was looking for and he listened and delivered. This is the second car I have purchased from Escondido Lexus and am a happy customer. More

I struggled to get ahold of a specialist on a few occasions. I also never received any feedback regarding my vehicle inspection occasions. I also never received any feedback regarding my vehicle inspection More

Stress free. Dan and Patrick were both friendly, knowledgeable and caring. They both made sure that I was comfortable with every part of the transaction. Dan and Patrick were both friendly, knowledgeable and caring. They both made sure that I was comfortable with every part of the transaction. More